AT&T AT&T manual Systems with Direct Trunk Attendant Consoles Dtac

ATTENDANT POSITION BUSY

Description

Allows an Attendant Console to be placed in an inactive mode.

Systems with Direct Trunk Attendant Console(s) (DTAC)

There must be two Attendant Consoles in the system before this feature can be activated. A Position Busy (POS BUSY) button can be assigned on each of the consoles. Pressing POS BUSY at one of two active consoles causes the POS BUSY status LED to light and the console to be placed in the inactive mode. Pressing POS BUSY a second time causes the LED to go dark and the console to be reactivated. Pressing POS BUSY when only one Attendant Console is active is ignored (i.e., only one console is allowed to be inactive at a time. )

When a console is in the inactive mode, ringing is disabled on facility appearances on the two rightmost button columns only. The (green) status LEDs will continue to operate

normally.	Calls	to floating PDCs not logged		in, DID calls,	and dial “O” calls will		be
transferred	to the	active console. Internal	calls	to the PDC of	the inactive	console will	still
be directed to that console.
Incoming calls on lines that normally ring at only the inactive					console will	now ring at	the
active console if		they have an appearance	there.

All buttons on the inactive console will continue to function normally, including the Selector Console buttons. Calls can be originated by the inactive console. Call appearances in the leftmost two columns of buttons on the inactive console are not affected by the Position Busy feature.

The attendant can press a Direct Station Selection (DSS), Automatic Intercom (AUTO ICOM), or a Direct Facility Access (FACILITY) button and then receive busy-to-idle reminder when the facility becomes idle.

All dial “O” calls, calls to FPDCs not logged in, calls to unassigned DID numbers, and calls to facilities in the rightmost two columns of buttons of the console that appear at both consoles will be directed to the active console.

Note that if a personal trunk appears on only one DTAC, incoming calls on those trunks will not receive service when the console is inactive. For this reason, it is strongly recommended that each DTAC attendant be assigned a Call Coverage-Individual (COVER-IND) button for the other console so that these calls can be covered. Also, be sure to make the Attendant Console the principal station (owner) on all trunks that are to receive coverage by the other attendant.

Systems with Switched Loop Attendant Console(s) (SLAC)

In order for the Position Busy feature to be operational, the system must have either two attendant positions or one position plus a multiline voice terminal administered as a “backup.” If the system has two consoles, pressing the Position Busy button on one will make it inactive and cause most calls in the common console queue to be directed to the active console. Each attendant covers for the other. Only one console can be in Position Busy condition at a time. If the system has one console with an administered backup voice terminal, pressing the POS BUSY button will make the SLAC inactive, and most calls from the common queue will be directed to the backup terminal.

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