AT&T AT&T manual Attendant CAMP-ON, Interactions Call Coverage/Direct Group Calling DGC If

ATTENDANT CAMP-ON

Description

Allows the attendant to extend a trunk call to a busy voice terminal and leave it waiting or

“camped on” there. After hearing busy tone, the					attendant	presses RELEASE to camp-on
this call at the busy terminal.	When		this is	done,	a burst of	tone is heard in the handset of
the called terminal and the caller		is	placed	on hold (hearing music-on-hold if available).
When a System Access button	at a	multiline		set becomes idle		or a single-line terminal hangs

up, the camped-on call is connected automatically and ringing begins. Only one call can be

camped-on to a voice	terminal. This	feature is referred	to as	a “Waiting Call”	in the U s e r
Guides for the System 25 voice terminals.
Considerations
A camped-on call can	be answered by	a busy single-line	user	without losing the	current call

by momentarily pressing the switchhook (which places the current call on hold) and then dialing *9. Multiline terminal users cannot do this. However, if they have a System Access- Originate Only button, they can place both calls on hold, go off-hook on that button and dial *9 to pick up the camped-on call.

If the camped-on call is not answered within a specified time, the call will be returned to the Attendant Console in one of the following ways:

●Switched Loop Attendant Console: The call returns to the common queue, where

it remains until the console can receive it at a LOOP button.

●Direct Trunk Attendant Console: The call returns to the Return-On-Busy (RTN- BUSY) button. If that button is busy, the call remains camped-on at the called terminal until the RTN-BUSY button of the console becomes idle.

Interactions
● Call Coverage/Direct Group Calling	(DGC): If	the called party is a member of
a hunt or Call Coverage group (or, for V1 systems only, a DGC group) and all
members of the group, or all receivers of	the Coverage	group are busy, the call will
not hunt or receive coverage. Once camped-on, calls will no longer hunt or receive
coverage even if the hunted-to station or group member		becomes idle.

●Direct Group Calling: For V2, the attendant can camp-on more than one call per

DGC group. For VI, the attendant can camp-on only one call per DGC group; if the attendant attempts to camp-on a second call, it is immediately returned on the RTN- BUSY button on the DTAC. Voice terminals in the group do not receive a burst of tone when a call is camped on.

●Direct Inward Dialing (DID): DID calls can be covered by the attendant and then given Camp-On treatment. They do not automatically receive Call Waiting.

Refer to the Attendant Feature descriptions for information on other related features (Table 2-E).

2-10