
D e s c r i p t i o n
Allows a user to transfer any call to another voice terminal.
A user can transfer calls either with or without announcement. A multiline terminal user presses TRANSFER; the party is automatically placed on Special Hold (indicated by a
A Personal Line transferred by a multiline voice terminal user will indicate the Special Hold status at the transferring voice terminal until answered, and may be reentered if the call is not answered. Reentering the call will automatically terminate the transfer attempt.
C o n s i d e r a t i o ns
Transfer provides a convenient way to redirect a call to another voice terminal. Attendant assistance is not required and the caller does not have to redial. While it is possible to transfer a call without announcing it, it is recommended that call transfers always be announced.
I n t e r a c t i o n s
●Account Code Entry: A user may transfer a call to another user, then, instead of
hanging up, enter an account code. Subsequent account code entries will be ignored.
●Attendant Console: In most cases, the attendant should not use this feature to
extend incoming | calls, but | should use the Start button or Selector Console instead. |
The exception to | this rule | occurs if a |
●Call Coverage: Coverage treatment of the
transferred calls. When a covering station transfers a covered call to another
station, the | call will no longer appear at the covering station but will still appear at | |||
the covered | station. Note that if you attempt to transfer a call to a station that you | |||
provide call | coverage for, and | that station does not answer, call | coverage might | n o t |
be invoked. | (This is one of the | reasons why announced transfer is | recommended. | ) |
● Call Pickup: A transferred call may be answered via Call Pickup.
●Calling Restrictions: A