AT&T AT&T manual Description, Standard Group Coverage

CALL COVERAGE—GROUP

Description

Allows calls to covered stations to be redirected to a group of covering stations.

A total of	32 standard Call Coverage Groups may	be assigned; for V2 systems, an additional
32 “DGC”	call coverage groups maybe assigned.	Each standard group may be covered by up

to eight call coverage receivers (buttons). There is no limit on the number of covered users (senders) that each Call Coverage Group can include, but a covered user can be assigned to only one Call Coverage Group. Each call coverage receiver must have a multiline set equipped with a Cover (COVER-GRP) button, except as noted below. A covering set may be assigned more than one COVER-GRP button for the same or different groups.

In R1V2 Systems equipped with a Switched LOOP Attendant Consoles (SLAC), the console queue can serve as a standard coverage group receiver. The consoles cannot have COVER- GRP buttons, so the queue directs coverage calls to LOOP buttons.

Direct Group Calling (DGC) Groups may be designated as Call Coverage Group receivers in V2 Systems. This provides the capability for System 25 to support “non-integrated” voice mail systems as well as allow the formation of coverage pools.

Senders may be either single-line or multiline voice terminals. In V2 systems, receivers may be single-line voice terminals if part of a DGC Call Coverage Group. Multiline voice terminals may always be used as receivers

Standard Group Coverage

When a call arrives at a voice terminal that has group coverage, the COVER-GRP or LOOP button status LED at the covering voice terminals will flash. Covering voice terminals will begin to ring after a specified number of rings at idle covered voice terminals. If there is no idle system access button at the covered station (sender), the call receives coverage treatment, and the call immediately rings at the covering terminal(s). If no idle cover button is available at the covering terminal(s), the calling party receives a busy signal. In V1 Systems, the call will not receive coverage treatment if both system access buttons on the sender’s station are busy; the calling party receives busy signal.

Ringing may be turned off at standard receiver stations for each covering button, as desired (not recommended). If this option is selected, a flashing status LED will be the only indication received at the covering station. In addition, Call Coverage ringing may be turned off on internal calls (if desired) on a system-wide basis.

A member of a standard receiver group can use the Line Selection (Preelection) feature to answer covered calls even before any audible alerting has begun at the covering user’s terminal. This is useful if the user knows that the covered party is unavailable.

A	covered voice		terminal	may elect to have calls covered while it is busy on another call.
Calls		directed to	an idle	button on a busy covered multiline voice terminal will start ringing
at	the	covering	terminal	after a single burst of ringing at the busy covered	voice	terminal.
If	there is no idle Cover			button on the covering voice terminal, the call will	queue	and will

ring at the first available coverage receiver (V2 only); in a V1 system, the call will not receive coverage treatment. Calls directed to a busy single-line voice terminal will start ringing immediately at the covering terminal. If there is no idle Cover button on any covering terminal, either individual or group, the call will not receive coverage and the calling party will receive Busy Tone.

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