AT&T AT&T manual Call COVERAGE-INDIVIDUAL

	CALL	COVERAGE—INDIVIDUAL
Description
This feature is	very similar to Call	Coverage–Group. The primary difference is that	this is
a one-on-one type coverage.
An Individual Cover (COVER IND)		button can be assigned on multiline voice terminals to
cover calls to	a specific (single) voice terminal. The covering station can answer		covered

calls by pressing COVER-IND. Each button can be programmed to ring or not to ring. If ringing is selected, the covering station will begin ringing after a specified number of rings at the covered station. When the specified number of rings has occurred, multiline voice terminals will stop ringing. Single-line voice terminals continue to ring until the call is answered at a covering terminal. When the call is answered at the covering station, the call remains accessible at the call appearance button of multiline voice terminals, but is no longer accessible at single-line voice terminals.

Covered calls will appear on the COVER-IND button; all calls except Automatic Intercom and Directed Night Service calls are covered.

Each Cover button at a covering station represents one covered voice terminal. If more than one voice terminal is to be covered, multiple buttons are required, one for each station covered. A covering voice terminal may be assigned multiple COVER-IND buttons for a particular station to cover multiple simultaneous calls to that station. The first button will track the first call, the second button, the second call, etc.

Up to eight COVER-IND buttons can be assigned for each covered station.

For VI systems, up to 31 stations may receive Individual Call Coverage. There is no limitation for V2 systems.

A voice terminal can receive both Individual Call Coverage and Group Call Coverage.

Refer to Messaging Services for a description of Call Coverage—Message Waiting service, which allows the covering station to control the status of the covered user’s Message LED.

Calls from a covering station to a covered station will not be covered unless the covered station has additional coverage. This is an important consideration when the attendant

provides coverage.

Considerations

Call Coverage provides a way to redirect calls to alternate answering positions. The feature is versatile enough to permit suitable alternate answering arrangements for virtually every level of employee. Special functions, such as the Send All Calls feature, accommodate the day-to-day variations that occur in an employee’s work schedule.

The Call Coverage–Individual feature is not administrable on the Switched Loop Attendant Console.

For V2 only: COVER-IND buttons can be used to provide the ability to receive more than two incoming calls at a time. Up to eight COVER-IND buttons can be administered on a multiline voice terminal, providing “individual call coverage” for itself. When both System Access buttons are busy, subsequent incoming calls will be directed to available COVER-IND buttons on the set, thus simulating additional System Access buttons (for incoming calls only).

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