PERSONAL LINES
Description
Provides a dedicated outside line for multiline voice terminal users.
Unlike pooled facilities, which can be accessed via dial codes, Personal Lines can be accessed only via a dedicated feature button, and provide both incoming and outgoing service. Up to 16 terminals may share a Personal Line (up to 8 in R1V1). Up to four parties may be off- hook on the line at the same time (the line itself is the fifth conferee). When the line is busy, its status LED lights at all terminals on which the line appears. Ringing may be provided optionally to one or more of the terminals sharing the line.
For each Personal Line, one station is administered as the principal (owner). The call coverage of that terminal determines the call coverage of the Personal Line.
Considerations |
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Personal Lines provide facilities to users who desire | direct | access | to the | exchange | network. |
In addition, Personal Line appearances are provided | on the | Direct | Trunk | Attendant | Console |
for general use trunks. Appearances of these lines may also be provided at selected multiline voice terminals to ensure call coverage when the attendant is not available. DID trunks cannot be terminated on Personal Line buttons.
Personal Lines provide direct access for callers, bypassing the attendant. In some cases, they may substitute for DID service.
Interactions
●Attendant Console, Direct Trunk: On the Direct Trunk Attendant Console
(DTAC), trunks are terminated as Personal Lines. The DTAC can accommodate a maximum of 26 Personal Lines (24 is the practical limit).
●Attendant Console, Switched Loop: Personal Lines cannot be terminated on a Switched Loop Attendant Console.
●Call Coverage: The call coverage of the principal station (owner) determines call coverage for the line.
●Call Park: A parked Personal Line is bridgeable by any user with a button appearance of that line. Bridging on to the connection does not unpark the call. The
parked call will not return to the parking user.
●Call Pickup: After a call is picked up from a Personal Line button, the called
terminal can still enter the call.
●Direct Group Calling: The same trunk may be used as a Personal Line and also be directed to a DGC group. If an incoming call is not answered by the DGC group
after | a predetermined number of rings, ringing and | LED | flashing will | be | transferred |
to all | button appearances of the line (unless a DGC | delay | announcement | is | provided). |
●Hold: A Personal Line cannot be placed on hold if any other stations that share the line are also
