AT&T AT&T manual Call Originations, Attendant Features

Call Originations
Placing a new call from	an active console	causes interactions with the	currently active	call.
At a console that has the	default Automatic	Release feature, the active	call is dropped	when

the attendant presses anew LOOP button. The new loop becomes the active one; dial tone is provided, and the attendant can dial a number. If the optional Automatic Hold feature is

administered,		the interrupted call is			put on hold instead of being lost.
If	anew call	is originated with the START button or at the Selector Console, the active call
is	split. The	current loop becomes			the active loop for the new call. The	display		shows		the
split call information. This is the					normal operating procedure for extending calls.
When a Rep		Dial	button is pressed		while the console is active on a call,	the	active party			is
not	dropped	or split, and the display does not change. If the active call				is	with	an inside
station, pressing Rep Dial has no effect. But if the active call is on an						outside trunk,			then
pressing Rep		Dial	will cause	the digits stored on the button to be sent		out	over	the	trunk
(“thru-dialing” or			“end-to-end	signaling”).

When an active call is put on hold manually by operation of the HOLD button, the system does not automatically select a new loop for placing a call. In this case, the attendant can select a new loop by pressing an idle LOOP button, then dial a number. Pressing a DSS, Flex DSS, Auto Intercom, Last Number Dialed, Rep Dial, or Selector Console button will select a new loop and dial a number in a single operation.

Attendant Features

Refer to the Attendant Feature descriptions for information on other related features (Table 2-E).

Administration Requirements

Station Port:

● Assign voice terminal type.

● Assign Prime Line Preference (default: top LOOP button).

●Assign flexible buttons.

●Enable ring reminder when calls enter queue. Trunk Port:

● Assign priorities to calls directed to the console queue.

● Assign the attendant(s) to handle calls from this trunk.

●Assign unique trunk identifiers.

System:

● Assign DID number for attendant “0” treatment.

●Assign Call Coverage Group number for which the console queue is to serve as a receiver.

● Assign Automatic Hold or Automatic Release.

● Assign Hold timer interval.

● Assign destination of held calls that time out.

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