AT&T AT&T manual Attendant Return Coverage on DON’T Answer

ATTENDANT RETURN COVERAGE ON DON’T ANSWER

Description

Allows unanswered calls extended by the attendant to be returned to the attendant for additional service.

Calls that are not answered after a specified number of rings will transfer ringing to the Return-On-Don’t-Answer (RTN-DA) button on a Direct Trunk Attendant Console (DTAC) or to a LOOP button on a Switched L O O P Attendant Console (SLAC). If the called voice terminal has call coverage, the timing for return begins only after the coverage station begins ringing.

When the RTN-DA button is busy, calls will continue to ring at the called station until the button is idle. If a LOOP button is not available, the returning call stays in the common queue until it can be serviced.

To answer a returned call at a DTAC, the attendant presses RTN-DA (if not selected by Ringing Line Preference.) The call can be reextended via the START button or Selector Console. In either case the button is RTN-DA button is idled as soon as the attendant releases.

To answer a returned call at a SLAC, the attendant merely lifts the handset to select the line.

Considerations

Attendant Return-Coverage-On-Don’t-Answer allows the attendant to service calls not answered within a specified number of rings. This provides the calling party better service and results in fewer lost calls.

Interactions

●Attendant Console, Direct Trunk: As long as an Attendant Console remains

active, the call will return to the attendant who extended it.

●Attendant Console, Switched Loop: A returning call is directed from the common queue to a LOOP button on any available console that is administered to receive it.

●Call Coverage:

DTAC only: Whenever a DTAC attendant is a call coverage receiver for a particular call coverage group and a call is placed from the attendant position via the Start button or the Selector Console to a voice terminal in that group, the Call Coverage- Group (COVER-GRP) button on the Attendant Console will not track the call

(COVER-GRP button status LED will not flash). If the call remains unanswered, it will return to the Attendant Console on the RTN-DA button rather than the

COVER-GRP button.

SLAC only: Whenever the common queue is a receiver for a particular call coverage group and a call is placed from the attendant position via the START button or the Selector Console to a voice terminal in that group, an unanswered call will return to the attendant queue as a Return-On- Don’t-Answer call (instead of as a coverage

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