Cisco 2700 Series Location Appliances | Cisco Systems OL-7426-03

•Viewing Network Status helps you monitor the Cisco WLAN Solution network status.

Cisco 2700 Series Location Appliances

•Configuring and Operating Cisco 2700 Series Location Appliances

Troubleshooting

•Troubleshooting Tips contains information you can use to troubleshoot the Cisco WLAN Solution.

5/26/05	TASKS
OL-7426-03

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Cisco Systems OL-7426-03 quick start Cisco 2700 Series Location Appliances, Troubleshooting

Contents

Welcome to the Product Guide 26/05 All Rights Reserved OL-7426-03 Legal Information ProductsEnd User License Agreement 26/05 Legal Information OL-7426-03 26/05 Legal Information OL-7426-03 26/05 Legal Information OL-7426-03 Limited Warranty Disclaimer of Warranty Trademarks and Service Marks Additional Open Source Terms Obtaining Documentation Cisco.comDocumentation DVD Ordering Documentation Reporting Security Problems in Cisco Products Documentation FeedbackCisco Product Security Overview 26/05 Documentation Feedback OL-7426-03 Submitting a Service Request Obtaining Technical AssistanceCisco Technical Support Website 26/05 Obtaining Technical Assistance OL-7426-03 Definitions of Service Request Severity Obtaining Additional Publications and Information Non-Modification Statement Class a Statement RF Radiation Hazard WarningDeployment Statement Page Page Page 26/05 Safety Considerations OL-7426-03 Safety ConsiderationsKlasse 1 laserprodukt 26/05 Safety Considerations OL-7426-03 Waarschuwing Varoitus 26/05 Safety Considerations OL-7426-03 26/05 Safety Considerations OL-7426-03 26/05 Safety Considerations OL-7426-03 26/05 Safety Considerations OL-7426-03 26/05 Safety Considerations OL-7426-03 Manufacturer’s instructions. Statement Les piles usagées conformément aux instructions du fabricant Varoitus Warnung Avvertenza Aviso ¡Advertencia Varning Aviso ¡Advertencia 26/05 Safety Considerations OL-7426-03 26/05 Safety Considerations OL-7426-03 26/05 OL-7426-03 Table of Contents About Cisco Wireless LAN Controllers Solutions Tasks Starting and Stopping Linux Cisco WCS Troubleshooting with Cisco WCS References 26/05 OL-7426-03 Overviews 26/05 References About the Cisco Wireless LAN Solution 26/05 About the Cisco Wireless LAN Solution OL-7426-03 Refer to the following for more information Single-Cisco Wireless LAN Controller Deployments Full control of Cisco 1000 Series Lightweight Access Points Multiple-Cisco Wireless LAN Controller Deployments About Operating System Security About the Operating System Software26/05 Operating System Software OL-7426-03 About Cisco Wlan Solution Wired Security Configuration Requirements26/05 Cisco Wlan Solution Wired Security OL-7426-03 Layer 2 and Layer 3 Lwapp Operation About Radio Resource Management RRM 26/05 Radio Resource Management RRM OL-7426-03 About the Master Cisco Wireless LAN Controller 26/05 Master Cisco Wireless LAN Controller OL-7426-03 Same-Cisco Wireless LAN Controller Layer 2 Roaming Inter-Cisco Wireless LAN Controller Layer 2 RoamingAbout Client Roaming Inter-Subnet Layer 3 Roaming About Client Location 26/05 Client Location OL-7426-03 About External Dhcp Servers Per-WLAN AssignmentPer-Interface Assignment Security Considerations About Cisco Wlan Solution Mobility Groups 26/05 Cisco Wlan Solution Mobility Group OL-7426-03 About Cisco Wlan Solution Wired Connections 26/05 Cisco Wlan Solution Wired Connections OL-7426-03 About Cisco Wlan Solution WLANs About Access Control Lists26/05 Cisco Wlan Solution WLANs OL-7426-03 About Identity Networking About File Transfers About Power Over Ethernet26/05 Transferring Files OL-7426-03 Pico Cell Functionality 26/05 Pico Cell Functionality OL-7426-03 Intrusion Detection Service IDS 26/05 Intrusion Detection Service IDS OL-7426-03 Cisco 2000 Series Wireless LAN Controllers About Cisco Wireless LAN Controllers26/05 Cisco Wireless LAN Controllers OL-7426-03 Cisco 4400 Series Wireless LAN Controllers Cisco 4100 Series Wireless LAN Controllers26/05 Cisco 4100 Series Wireless LAN Controllers OL-7426-03 Cisco 4100 Series Wireless LAN Controller Model Numbers Cisco 2000 Series Wireless LAN Controller Model NumbersCisco 4400 Series Wireless LAN Controller Model Numbers About Distribution System Ports 26/05 Distribution System Ports OL-7426-03 About the Management Interface 26/05 Management Interface OL-7426-03 About Operator-Defined Interfaces About the AP-Manager Interface26/05 AP-Manager Interface OL-7426-03 About the Virtual Interface About the Service Port26/05 Virtual Interface OL-7426-03 26/05 Service-Port Interface OL-7426-03 About the Service-Port InterfaceAbout the Startup Wizard Cisco Wireless LAN Controller Failover Protection About Cisco Wireless LAN Controller Memory26/05 Cisco Wireless LAN Controller Memory OL-7426-03 Cisco Wireless LAN Controller Time Zones Cisco Wireless LAN Controller Automatic Time SettingNetwork Connections to Cisco Wireless LAN Controllers Cisco 2000 Series Wireless LAN Controllers Cisco 4100 Series Wireless LAN Controllers Cisco 4400 Series Wireless LAN Controllers Page 26/05 Cisco 1000 Series Lightweight Access Points OL-7426-03 About Cisco 1030 Remote Edge Lightweight Access Points Page Page Antenna Sectorization External Antenna Connectors802.11a Internal Antenna Patterns Page Page 802.11b/g Internal Antenna Patterns About Cisco 1000 Series Lightweight Access Point LEDs About Cisco 1000 Series Lightweight Access Point Connectors Page Page Page Rogue Access Point Location, Tagging and Containment About Rogue Access Points26/05 Rogue Access Points OL-7426-03 Page About the Web User Interface 26/05 Web User Interface OL-7426-03 About the Command Line Interface 26/05 Command Line Interface OL-7426-03 About the Cisco Wireless Control System Features Cisco26/05 Cisco Wireless Control System OL-7426-03 Base Cisco Cisco Features About Cisco WCS BaseRed Hat Enterprise Linux ES Server 26/05 Cisco WCS Base OL-7426-03 About the Cisco WCS User Interface About Cisco WCS Location26/05 Cisco WCS Location OL-7426-03 About the Floor Plan Editor About Cisco WCS Cisco Wireless LAN Controller Autodiscovery26/05 Floor Plan Editor OL-7426-03 26/05 Cisco WCS Alarm Email Notification OL-7426-03 About Cisco WCS Alarm Email NotificationAbout Cisco WCS Location Calibration About Cisco 2700 Series Location Appliances 26/05 Cisco 2700 Series Location Appliances OL-7426-03 Solutions Cisco Wlan Solution Security Layer 1 SolutionsLayer 2 Solutions 26/05 Cisco Wlan Solution Security OL-7426-03 Layer 3 Solutions Single Point of Configuration Policy Manager SolutionsRogue Access Point Solutions Rogue Access Point Challenges Integrated Security Solutions Simple, Cost-Effective Solutions Using the Web User Interface Add a Gateway IP address Enter a Primary Dhcp Server IP address Using the Cisco WCS User Interface 26/05 Using the Cisco WCS User Interface OL-7426-03 Create a new AP Manager Interface 26/05 Using the Cisco WCS User Interface OL-7426-03 Using the Web User Interface Using the Cisco WCS User Interface Configuring a Firewall for Cisco WCS 26/05 Configuring a Firewall for Cisco WCS OL-7426-03 Configuring the System for SpectraLink NetLink Telephones Using the Command Line Interface Using the Cisco Wireless Control System Page Config network mgmt-via-wireless enable Using Management over Wireless26/05 Management over Wireless OL-7426-03 Under General Policies, select the Admin Status Enabled box Configuring a Wlan for a Dhcp Server26/05 Configuring a Wlan for a Dhcp Server OL-7426-03 Default Web Auth Operation Customizing the Web Auth Login Screen26/05 Customizing the Web Auth Login Screen OL-7426-03 Figure Default Login Successful Screen Customizing Web Auth Operation Clearing and Restoring the Cisco Wlan Solution Logo Changing the Web TitleChanging the Web Message Changing the Logo Copying the Logo or Graphic to the Tftp Server Downloading the Logo or GraphicTransfer download start Clear webimage Creating a Custom URL Redirect Sample Customized Web Auth LoginVerifying your Web Auth Changes Figure Sample Customized Login Screen Radius Attributes Configuring Identity Networking for Operating SystemQoS-Level ACL-Name Interface-Name VLAN-Tag Tunnel AttributesPage 26/05 OL-7426-03 OS Command Line Interface CLI Cisco Wlan Solution Switch Web InterfaceCisco Wireless Control System Cisco WCS Deployment and Quick Start Guides Troubleshooting Cisco 2700 Series Location Appliances Using the Cisco Wlan Solution CLI Using a Local Serial Connection26/05 Using the Cisco Wlan Solution CLI OL-7426-03 Logging Into the CLI 26/05 Logging Into the CLI OL-7426-03 Using a Remote Ethernet Connection Logging Out of the CLI CLI Tree StructureRoot Level 26/05 Logging Out of the CLI OL-7426-03 Config prompt Ent1 Navigating the CLIViewing Network Status 26/05 Navigating the CLI OL-7426-03 Configuring the Cisco Wireless LAN Controller Collecting Cisco Wireless LAN Controller ParametersSystem Parameters Network Distribution System Parameters Configuring System Parameters Config time MM/DD/YY Hhmmss26/05 Configuring System Parameters OL-7426-03 Time and Date Config country code Where code = Country Users and Passwords Configuring Cisco Wireless LAN Controller InterfacesSupported 802.11a and 802.11b/g Protocols Verifying and Changing the Management Interface Show wlan summary Creating and Assigning the AP-Manager Interface Creating, Assigning and Deleting Operator-Defined Interfaces Config interface delete operator-defined interface name Verifying and Changing the Virtual Interface Configuring Spanning Tree Protocol Config interface hostname virtual DNS Host NameConfig spanningtree switch mode disable Enabling Web and Secure Web Modes Creating Access Control Lists 26/05 Creating Access Control Lists OL-7426-03 26/05 Configuring WLANs OL-7426-03 Configuring WLANsWLANs Config wlan mac-filtering enable Wlan id Config wlan blacklist Wlan id timeoutVLANs 26/05 Local MAC Filter OL-7426-03 Config wlan vlan Wlan id untagged Config wlan security 802.1X enable/disable wlan idConfig wlan security 802.1X encryption wlan id 40/104/128 Config wlan security 802.1X disable wlan id Config wlan security ipsec enable/disable Wlan id Layer 3 SecurityDynamic WPA Keys and Encryption IPSec IPSec Authentication IKE AuthenticationConfig wlan security ipsec ike DH-Group Wlan id group-id IPSec EncryptionI Config wlan security ipsec ike lifetime Wlan id seconds Config wlan security web enable/disable Wlan id Quality of Service Config wlan qos Wlan id bronze/silver/gold/platinumLocal Netuser Activating WLANs Configuring Mobility Groups Configuring RadiusConfig mobility group name groupname 26/05 Configuring Mobility Groups OL-7426-03 Configuring Snmp Configuring Other Ports and ParametersService Port 26/05 Configuring Snmp OL-7426-03 26/05 Configuring Other Ports and Parameters OL-7426-03 Radio Resource Management RRMSerial CLI Console Port 802.3x Flow Control Locally-Generated Certificate Adding SSL to the Web User Interface26/05 Adding SSL to the Web User Interface OL-7426-03 Externally-Generated Certificate Site Cert Updating the Operating System Software 26/05 Updating the Operating System Software OL-7426-03 Using the Startup Wizard 26/05 Using the Startup Wizard OL-7426-03 Enter the Cisco Wlan Solution Mobility Group RF Group Name Locally-Generated Certificate Transfer download start Adding SSL to the 802.11 Interface Config certificate generate webauth26/05 Adding SSL to the 802.11 Interface OL-7426-03 Externally-Generated Certificate You Want to start? y/n y Saving Configurations 26/05 Saving Configurations OL-7426-03 Clearing Configurations Erasing the Cisco Wireless LAN Controller ConfigurationClear config 26/05 Clearing Configurations OL-7426-03 Resetting the Cisco Wireless LAN Controller 26/05 Resetting the Cisco Wireless LAN Controller OL-7426-03 Using the Cisco Wireless Control System 26/05 Using the Cisco Wireless Control System OL-7426-03 26/05 Using the Cisco Wireless Control System OL-7426-03 Starting Cisco WCS as a Windows Application Starting and Stopping Windows Cisco WCS26/05 Starting and Stopping Windows Cisco WCS OL-7426-03 Starting Cisco WCS as a Windows Service Stopping the Cisco WCS Windows Service Stopping the Cisco WCS Windows Application Checking the Cisco WCS Windows Service Status Starting and Stopping Linux Cisco WCS Starting the Linux Cisco WCS ApplicationStopping the Linux Cisco WCS Application 26/05 Starting and Stopping Linux Cisco WCS OL-7426-03 Checking the Linux Cisco WCS Status Starting and Stopping the Cisco WCS Web Interface Starting a Cisco WCS User Interface Manually Stopping the Cisco WCS User Interface Stopping a Cisco WCS User InterfaceCisco WCS Shutdown Stopping the Cisco WCS User Interface Using Cisco WCS 26/05 Using Cisco WCS OL-7426-03 Checking the Cisco Wlan Solution Network Summary Figure Network Summary for Unconfigured Cisco WCS Database Figure Network Summary for Configured Cisco WCS Database Adding a Cisco Wireless LAN Controller to Cisco WCS Creating an RF Calibration Model 26/05 Creating an RF Calibration Model OL-7426-03 Adding a Campus Map to the Cisco WCS Database Adding a Building to a Campus 26/05 Adding a Building to a Campus OL-7426-03 26/05 Adding a Building to a Campus OL-7426-03 26/05 Adding a Building to a Campus OL-7426-03 Adding a Standalone Building to the Cisco WCS Database Adding an Outdoor Area to a Campus 26/05 Adding an Outdoor Area to a Campus OL-7426-03 26/05 Adding an Outdoor Area to a Campus OL-7426-03 26/05 Adding an Outdoor Area to a Campus OL-7426-03 Adding Floor Plans to a Campus Building 26/05 Adding Floor Plans to a Campus Building OL-7426-03 26/05 Adding Floor Plans to a Campus Building OL-7426-03 Repeat this section for any remaining Floors or Basements Using Map Editor 26/05 Using Map Editor OL-7426-03 Adding Floor Plans to a Standalone Building 26/05 Adding Floor Plans to a Standalone Building OL-7426-03 26/05 Adding Floor Plans to a Standalone Building OL-7426-03 26/05 Adding Floor Plans to a Standalone Building OL-7426-03 Repeat this section for any remaining Floors or Basements Page Page Page Page Page Page Monitoring Predicted Coverage Rssi 26/05 Monitoring Predicted Coverage Rssi OL-7426-03 Monitoring Transmit Power Levels on a Floor Map Monitoring Channels on a Floor MapMonitoring Coverage Holes on a Floor Map 26/05 Monitoring Channels on a Floor Map OL-7426-03 Monitoring Users on a Floor Map Monitoring Clients on a Floor MapTable Clients Parameter Description Detecting and Locating Rogue Access Points Troubleshooting with Cisco WCS26/05 Troubleshooting with Cisco WCS OL-7426-03 26/05 Detecting and Locating Rogue Access Points OL-7426-03 26/05 Detecting and Locating Rogue Access Points OL-7426-03 Assign to me Unassign Delete Show the Event History Acknowledging Rogue Access Points 26/05 Acknowledging Rogue Access Points OL-7426-03Locating Clients Use Monitor/Clients to navigate to the Clients Summary 26/05 Locating Clients OL-7426-03 Finding Coverage Holes 26/05 Finding Coverage Holes OL-7426-03 Viewing Cisco WCS Statistics Reports Figure Typical Network Summary Updating OS Software from Cisco WCS 26/05 Updating OS Software from Cisco WCS OL-7426-03 26/05 Updating OS Software from Cisco WCS OL-7426-03 Managing Cisco WCS and Database Installing Cisco WCS26/05 Managing Cisco WCS and Database OL-7426-03 Updating the Windows Cisco WCS 26/05 Updating the Windows Cisco WCS OL-7426-03 Create a Backup Directory Updating the Linux Cisco WCSStop the Cisco WCS Server Application Back Up the Cisco WCS Server Database Restore the Cisco WCS Server Database Uninstall the Old Cisco WCS Server ApplicationStart the Cisco WCS Server Application Reinitializing the Windows Cisco WCS Database Reinitializing the Linux Cisco WCS Database Administering Cisco WCS Users and Passwords Adding User Accounts Changing Passwords Deleting User Accounts Using the Web User Interface 26/05 Using the Web User Interface OL-7426-03 26/05 Using the Web User Interface OL-7426-03 Adding CA Certificates to a Cisco Wireless LAN Controller Adding ID Certificates to a Cisco Wireless LAN Controller Page Configuring Location Appliances 26/05 Configuring Location Appliances OL-7426-03Adding a Location Appliance to the Cisco WCS Database Select Locate to display the All Location Appliances Select Synchronize Network Designs Unassigning Controllers to Cisco Wireless LAN Controllers Assigning Controllers to Cisco Wireless LAN ControllersSelect Synchronize Switches Editing Location Appliance Polling Parameters Editing Location Appliance History Parameters Editing Location Appliance Location Parameters Changing Location Appliance User Group Permissions Adding Location Appliance User GroupsDeleting Location Appliance User Groups Adding Location Appliance Users Adding Location Appliance Host Access Deleting Location Appliance Users Deleting Location Appliance Host Access Editing Location Appliance Advanced Parameters Select Clear Configuration Clearing Location Appliance ConfigurationsDeleting a Location Appliance from the Cisco WCS Database Operating Location Appliances Viewing Location Appliance Alarms26/05 Operating the Location Appliances OL-7426-03 Deleting and Clearing Location Appliance Alarms Assigning and Unassigning Location Appliance AlarmsViewing Location Appliance Alarm Events Backing Up Location Appliance Historical Data Viewing Location Appliance EventsRestoring Location Appliance Historical Data Select Synchronize Switches Viewing Location Appliance Current Status 26/05 Operating the Location Appliances OL-7426-03 Defragmenting the Location Appliance Database Running Java GC on the Location Appliance MemoryRestarting the Location Appliance Application Software Select Defragment Database Rebooting the Location Appliance Troubleshooting Tips Using Error MessagesError Message Description 26/05 Troubleshooting Tips OL-7426-03 Lradifloadprofilepassed Ipsecesppolicyfailure Client Reason Codes Using Client Reason and Status Codes in the Trap LogClient Reason Description Meaning Code Using Cisco 1000 Series Lightweight Access Point LEDs Client Status Codes Flashing References Glossary 10BASE-T100BASE-T 1000BASE-SX AES ACLAPI Bios CPU CSMA/CA CSMA/CDDES Dhcp DMZ DNSDscp DSL Essid FCSFips FPE Garp GUIGvrp Ieee IKE IPX-SPX ISA IsdnISS L2TP Leap LwappMAC MIC Nvram OfdmPCI Pcmcia Radius PPPRSN Rssi RtosSNR Soho SSL TCPTCP/IP Tftp TIM TkipUSB Vlan Weca WEPWisp Wlan Cisco Wlan Solution Supported Country Codes 26/05 Cisco Wlan Solution Supported Country Codes OL-7426-03 CTO Ficora TBD STD-T66 NPT Channels Transmit Power RadioTx + Allowed Antenna Gain = Indoor/ Outdoor Use Frequency Range GHz Regulatory Authority USX