Distributable Software, Symptom | SMC Networks 6.20 specification

TROUBLESHOOTING

Distributable Software

Symptom

Discovery does not find any devices.

Possible Causes

1.EliteView network management station (NMS) may be using an IP address that is used by another device.

2.There may be a cabling problem.

Suggestions

1.Try changing the address of the EliteView NMS.

2.If EliteView is running, you should see a trap and an alarm indicating that a device has been restarted. From the Alarm Log, copy the IP address into the search criteria and attempt to discover this node. If the node still cannot be located, check for cabling or other logical problems.

Trap Manager: MIB Variable Not Found

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Symptom

Running Trap Manager shows this error message.

Possible Causes

1.The specified variable does not exist in the MIB database.

2.The MIB database has been changed.

Suggestions

Verify that the specified variable does exist in the MIB database.

H-2

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SMC Networks 6.20 manual Distributable Software, Symptom, Trap Manager MIB Variable Not Found

Contents

Management Guide Page EliteView User Guide Trademarks Limited Warranty Licence Agreement Limitation of Liability and Damages About This Guide General Manual CoverageConventions Used in this Manual Additional ReferencesPage Contents Network Tools Snmp MIB Management Collecting Data with Log Manager Using Rmon Managing Events CodeBase 6.0 DLL Sub-License Agreement G-1 Glossary Index Tables Xiii Xiv Chapter Introduction General Description Management Functions Application Interface Features of EliteView EliteView includes the following features Introduction Chapter Installation Installation for EliteViewSystem Requirements Using Setup to Install EliteView To Start Setup Chapter Getting Started OverviewNetwork Interface Event-Driven, Modular Architecture EliteView Modules Discovery EliteView Main ProgramEvent Manager Log Utilities MIB Compiler MIB-2 ViewerName Database Manager Report Tftp Server Trap Manager Data Logging and Event Management How the Event Manager Works Starting EliteView Using the Main EliteView Program Platform EliteView Program Menu Definitions Menu Label Description EliteView Program Toolbar Button Label Description Configuring Polling Parameters Configuring the ToolbarStatus Bar Command Menu Quick Guide to Map BuildingCreating a Network Map Using Discovery Discovery Protocol selection and advanced settings Menu DescriptionMenu Definitions Discovery Menu Definitions Field Description for Discovery Setup Menu To automatically discover devicesField Description To automatically discover devices in a community Name Database Manager Adding a New Entry Deleting Device EntriesUpdating Device Entries Name Database Manger Editing Tools Creating Network Maps Searching for Device Entries Menu Description for Map Functions Menu Description for Map Functions Map Editing Toolbar Buttons Editing Map Objects Adding a Map ObjectMap Generic Device Types Map Add New Object Dialog Box Sample Configuration UDP Modifying Objects Deleting ObjectsDuplicating Objects Moving Objects Object Status Map Limitations Setting Addresses with the Bootp Server Bootp ProtocolHow EliteView’s Bootp protocol works Chapter Network Tools Starting the Bootp Server To open the Bootp DatabaseBootp Server Dialog Box Parameter Description Example Adding a Node to the Bootp Server Adding and Modifying Node InformationTo add a new node Adding Filename Mappings Default Information To define a default address with IP and physical addressesProbing Devices with the Alive Test To adjust parameters for the Alive Test To select a target deviceAlive Test Statistics Statistics Description Example Problem Solving with the Alive Test Using the Tftp ServerDownloading Files with the Tftp Server Starting the Tftp Server Viewing the Tftp Process List Tftp Process ListField Description Example To telnet into a workstation using your network map Telneting to Other Computers on the NetworkFetching Files from Other Servers To start a transfer session Where You Are WUR File Menu Commands Device Menu Commands SearchRemove All Exit Option Menu Commands SetupLearn Table Self Table Batch Upgrade Utilities Menu CommandsOutput Edit Menu Commands UpgradeTftp Server Select All Backup Options Menu CommandsLoad From Map Refresh File List Backup Start Schedule Stop Schedule Network Tools Snmp MIB Management Chapter MIB Compiler MIB Database Starting the MIB Compiler Running the MIB CompilerMIB Compiler Dialog Box Description Sample Display MIB Module List Loading a new MIB Description Sample Display Things to remember when using the MIB Compiler MIB-2 ViewerUnloading MIB modules Viewing the MIB Module List New Open Save Save As MIB-2 Directory System InformationMenu Bar System Information Window Interface Administration Field Description for Interface Admin WindowField Description for Interface Admin Window Interface Statistics Field Description for Interface Statistics WindowField Description for Interface Statistics Window Viewing Statistics MIB Browser Basic Functions of MIB BrowserAdding a Log Process Menu Description Menu DefinitionsMIB Browser Menu Definitions Accessing Device Values Fetching Device Values Using The MIB Browser MIB Variable Textual Definitions Get Bulk Request Get Request Get Next Request Snmp MIB Management Pause Resume Abort Using the Output Options Viewing Output Data Collecting Data with LOG Manager Add/Delete/Edit Numeric Data Process Display Activate Editing a Log Process Adding a New Log Process Field Description for Log Manager/Information Dialog Boxes Modifying a Log ProcessField Description for Log Manager/Information Dialog Boxes Using the Log Database Manager Log ControlsViewing Log Data Deleting a Log Process File Menu Edit Menu Defining Filter Formulas Filter Formula Filter Formula syntax Syntax for Simple ExpressionsSyntax for Complex Expressions Elements of Filter Formulas Elements of Filter FormulasParameter Example Description Defining Threshold Formulas Threshold vs. Filter FormulaAccuracy Threshold Formula Threshold Formula Syntax Refer to the same section under Filter Formulas Syntax Elements of Threshold Formulas Elements of Threshold Formulas Chart Manager Utility Basic Functions of Chart ManagerChart Manager Menu Definitions Creating Log Charts Log Chart InformationAbout the Chart Manager Editing Data Summarizing Data Displaying Graphic Charts Chart Manager Graph Control Graph ControlsTab Title Description For each line from the drop-down menu opposite the check-box Overlay point on that bar Column in the table for use in the image map Collecting Data with LOG Manager Chapter Managing Events Understanding the Event ManagerStarting the Event Manager Defining Events Defining Event ActionsPre-Defined System Events Defining User Events Event Actions Action Description Example Event Data Event Data Parameters Description Example Receiving Snmp Traps with the Trap Manager Limitations of Trap MessagesTrap Types Posting Messages to the Report Window Report Window Menu DefinitionsMenu Function Edit Menu Introduction Brief Description of Rmon Starting the Rmon Manager Rmon Manager Probe Window Rmon Manger Main Screen Rmon Utilities Rmon GroupsGroup Description Statistics Group Statistics Group Control Table Viewing Statistics Adding or Editing an Entry in the Control TableSMC6724L3 1 Interface Description SMC6724L3 1 Interface Description Rmon Utilities Statistics Areas Statistics Parameter Descriptions Parameters Description History Group Statistics Menu and Tool BarStatistics Status Bar 10 History Control Table Viewing History Alarm and Event Groups 11 Alarm Control Table May be sampled Host Group 12 Event Control Table Index Entries 13 Host Control Table 14 Host Control Table Menu and Tool Bar Descriptions Host Top N Group 15 Host Top N Menu and Tool Bar Descriptions Matrix Group 16 Matrix Control Table 16 Matrix Control Table Filter and Capture Groups 17 Matrix Menu and Tool Bar Descriptions 18 Channel and Buffer Control Table Accepted Using Rmon 19 Filter Configuration Options Data The bit pattern to filter 20 Channel and Buffer Add/Edit Dialog Box Or Always Ready 21 Separate Control Tables Channels 22 Separate Control Tables Filters 23 Separate Control Tables Buffers Using Rmon 24 Buffer Menu and Toolbar Descriptions Using Rmon Adding a New MIB Using the MIB Compiler To add a new MIB into the EliteView MIB database Managing a Third-Party Device Using the MIB Browser Node Label field, type ezRptrTotalFrames, and press Enter Using the Log and Event Managers to Monitor the Network To set a variable in a third party deviceTo use the Log Manager and Event Manager Table A-1 Log and Event Manager Parameters Critical eventsIdeal for sending a message via email or FAX Action is recommended for routine events To monitor the total packets received by the target device Table A-2 Port Packet Reception ParametersParameter Given Information Customizing EliteView to Receive Third-Party Traps Table A-3 Target Device Packet Reception Parameters Exporting Logged Data to Other Software To export logged data into other software Typical Eliteview Applications Appendix B Customizing Eliteview EliteView’s Initialization FilesInside the NETMGR.INI File Description of Sections in NETMGR.INI Changing Parameters in NETMGR.INI Parameter format conventions System Section Device SectionDescription of Parameters in NETMGR.INI Table B-2 Description of Parameters in NETMGR.INI Parameter Definitions for the device Section Table B-3 Parameter Definitions for the device SectionParameter Description Tools Section Parameter Definitions for the tools SectionTo edit the tools section Table B-4 Parameter Definitions for the tools Section Bitmaps Section Table B-5 Identifying Particular Tools for a Device Table B-6 Enumerating Graphic Bitmaps Util Section Parameter Definitions for the util SectionTo edit the util section Table B-7 Parameter Definitions for the util Section Tftp Section Startup SectionTo edit the startup section Discover Section Parameter Definitions for the startup SectionTable B-8 Parameter Definitions for the startup Section Inside the TRAP.INI File Parameter Definitions for the discover SectionDescription of Sections in TRAP.INI Table B-9 Parameter Definitions for the discover Section Generic Section Elements of a Trap MessageTable B-11 Elements of a Trap Message Table B-12 Parameters of the generic Section Enterprise Section To edit the enterprise sectionTable B-13 Parameters of the enterprise Section Specific Trap Sections To edit specific trapsTable B-14 Trap Message Parameters Table B-15 Trigger Event Parameters Example Sample of specific trap entry Customizing Eliteview Appendix C Snmp Environment Snmp RolesManaging Data Objects Table.index notation Iso origin \EV60\NETMGR.INI Branches Table C-1 Branches to the iso OriginObject Identifier Numeric Identifier Appendix D Technical References RFC Reports RFC Reports Table D-1 RFC Reports Networking InformationRFC Number Title Publisher/Year Industry-Related Documentation Technical References Appendix E Performance Tips Optimize Your Computer SystemMinimize Unnecessary Resources Other Tips Table E-1 RFC Reports Managing Data Managing Data Industry-Related Documentation Appendix F Specifications Product OverviewTable F-1 Product Overview Fault Management Inventory and Configuration ManagementPerformance Management Resource and Load Management Data Transfer System Requirements Specifications Appendix G SUB-LICENSE AgreementDefinitions Sub-License Transfer RestrictionsDisclaimer Miscellaneous Appendix H Troubleshooting SymptomsEliteView Map Icon Stays Red Possible Causes Symptom Distributable SoftwareTrap Manager MIB Variable Not Found Appendix Error Messages EliteView Create file error Device section error in NETMGR.INIInvalid old password Cannot open submap window Invalid password Invalid timeout valueInvalid polling interval Invalid retries value Bootp Server Bind to UDP socket failed with error code = %d Out of memoryOut of Memory for allocation Record not Found Enable receive broadcast frame error with error code %d Get bootp service info errorGot Fdread message, but got length error with error code %d Open UDP Socket failed with error code = %d Send packet failed with error code %d Setup receive message error with error code = %dBootp application is installed Network subsystem is not ready Cannot find %%%%%%% or this bitmap file has problem Cannot find IP general node in device section of NETMGR.INICreate status window not successful Dump all Ethernet objects to namebase failed Dump function cannot work when searching for objects IPX Diagnostic Service Socket open failureDump all UDP objects to namebase failed Initial namebase failure Open IPX channel failure. IPX protocol will be disabled None of the SNMP/UDP or SNMP/IPX protocols workNot enough memory to allocate channel parameter structure Not enough memory to allocate for IPX packet data Ipnode= entity of discover in NETMGR.INI is not correct Ipxnode= entity of discover in NETMGR.INI is not correctNwserver= entity of discover in NETMGR.INI is not correct Path= entity of bitmaps in NETMGR.INI is not specified Event Manager Enable receive broadcast frame error error code %d Got Fdread message, but got length error error code %dGet protocol information failed for icmp Icmp communication channel has terminated Open RAW Socket failed with error code = %d Send request failed with error code = %dSetup receive message error error code = %d Receive frame for socket %d. Not for Icmp socket %d Log Manager Invalid start time Invalid stop timeLOG database is corrupt Invalid number Cannot create MIB tree window Cannot create new output fileCannot create statistics window Cannot create Toolbar Polling interval must not be less than timeout Line xxx Bad RecordLine xxx Invalid value will be discarded No Snmp Request Snmp GetRequest Error Snmp GetNextRequest ErrorSnmp SetRequest Error Trap error Parser had an error Line %d Message %s Error happened in merge tree nodeAccess %s in %s near line %d is unknown Object list is not a tree Merge Tree Error Error Peers with the same ID node1 = node2 = subidentifierStatus %s in %s near line %d is unknown Near line %d is a self-defined identifier Index %s is not defined in the database or MIB file Cannot find any traps for the MIB moduleCannot find next node Cannot find the node’s parent Invalid search mode MIB database errorCannot find the text any more Cannot find this text Report Tftp Server Initialize namebase failed Invalid Retry valueOpen Snmp communication channel failed Open Tftp communication channel failed Get tftp service information error Cannot open IFM window Setup received message error error code = %d Receive frame from wrong socket %dPort number of application is duplicate Trap Manager Winsock.dll should at least support versionInvalid format in section enterprise entry MIB variable varlabel not found Error Messages Appendix J Product Support Services Technical Support InformationTechnical Support Table J-1 Technical Support Information Internet Mail addressestechsupport@smc.com Glossary IP Address Local Area Network LANMAC Address Map Timeout Out-of-BandPacket Protocol Unicast Packet Winsocket Index Index-1 Index-2 Page EliteViewTM