Appendix H Troubleshooting, Symptoms | SMC Networks 6.20 instruction

APPENDIX H

TROUBLESHOOTING

This section summarizes the most common error messages generated by EliteView.

EliteView Map: Icon Stays Red

Symptoms

1.When a map is opened, the icon(s) stay red.

2.When an object is added, the icon stays red.

Possible Causes

EliteView cannot communicate with the device. When a device does not respond within the Retries limit, the device is assumed to be off-line and the “Connection Lost” event is announced. The icon turns red; and EliteView continues polling for a response. EliteView will continue polling for responses (unless the Monitor option is turned off in the Add Object or Modify Object selections under the Edit menu).

Suggestions

1.There may be a problem with the device driver or network cabling used on the Network Management Station (NMS). Use a hardware or software network test utility to verify that the NMS can receive network traffic.

2.Verify the IP address of the object.

3.Probe the concerned device with the Alive Test. If it responds to this query but not to EliteView, check the community setting for the device.

4.Check the Retries and Timeout values of the object.

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SMC Networks 6.20 manual Appendix H Troubleshooting, EliteView Map Icon Stays Red, Symptoms, Possible Causes, Suggestions

Contents

Management Guide Page EliteView User Guide Trademarks Licence Agreement Limited Warranty Limitation of Liability and Damages Additional References About This GuideGeneral Manual Coverage Conventions Used in this ManualPage Contents Network Tools Collecting Data with Log Manager Snmp MIB Management Managing Events Using Rmon CodeBase 6.0 DLL Sub-License Agreement G-1 Glossary Index Xiii Tables Xiv General Description Chapter Introduction Application Interface Management Functions EliteView includes the following features Features of EliteView Introduction System Requirements Chapter InstallationInstallation for EliteView To Start Setup Using Setup to Install EliteView Event-Driven, Modular Architecture Chapter Getting StartedOverview Network Interface EliteView Modules Log Utilities DiscoveryEliteView Main Program Event Manager Report MIB CompilerMIB-2 Viewer Name Database Manager Trap Manager Tftp Server Data Logging and Event Management How the Event Manager Works Starting EliteView Platform Using the Main EliteView Program Menu Label Description EliteView Program Menu Definitions Button Label Description EliteView Program Toolbar Status Bar Configuring Polling ParametersConfiguring the Toolbar Creating a Network Map Command MenuQuick Guide to Map Building Discovery Using Discovery Menu Definitions Discovery Menu Definitions Protocol selection and advanced settingsMenu Description Field Description Field Description for Discovery Setup MenuTo automatically discover devices To automatically discover devices in a community Name Database Manager Name Database Manger Editing Tools Adding a New EntryDeleting Device Entries Updating Device Entries Searching for Device Entries Creating Network Maps Menu Description for Map Functions Menu Description for Map Functions Map Editing Toolbar Buttons Map Add New Object Dialog Box Editing Map ObjectsAdding a Map Object Map Generic Device Types UDP Sample Configuration Moving Objects Modifying ObjectsDeleting Objects Duplicating Objects Map Limitations Object Status Chapter Network Tools Setting Addresses with the Bootp ServerBootp Protocol How EliteView’s Bootp protocol works Parameter Description Example Starting the Bootp ServerTo open the Bootp Database Bootp Server Dialog Box To add a new node Adding a Node to the Bootp ServerAdding and Modifying Node Information Adding Filename Mappings Probing Devices with the Alive Test Default InformationTo define a default address with IP and physical addresses Statistics Description Example To adjust parameters for the Alive TestTo select a target device Alive Test Statistics Starting the Tftp Server Problem Solving with the Alive TestUsing the Tftp Server Downloading Files with the Tftp Server Field Description Example Viewing the Tftp Process ListTftp Process List To start a transfer session To telnet into a workstation using your network mapTelneting to Other Computers on the Network Fetching Files from Other Servers File Menu Commands Where You Are WUR Exit Device Menu CommandsSearch Remove All Self Table Option Menu CommandsSetup Learn Table Output Batch UpgradeUtilities Menu Commands Select All Edit Menu CommandsUpgrade Tftp Server Refresh File List BackupOptions Menu Commands Load From Map Backup Stop Schedule Start Schedule Network Tools Chapter Snmp MIB Management MIB Database MIB Compiler Description Sample Display MIB Module List Starting the MIB CompilerRunning the MIB Compiler MIB Compiler Dialog Box Description Sample Display Loading a new MIB Viewing the MIB Module List Things to remember when using the MIB CompilerMIB-2 Viewer Unloading MIB modules New Open Save Save As System Information Window MIB-2 DirectorySystem Information Menu Bar Field Description for Interface Admin Window Interface AdministrationField Description for Interface Admin Window Field Description for Interface Statistics Window Interface StatisticsField Description for Interface Statistics Window Viewing Statistics Adding a Log Process MIB BrowserBasic Functions of MIB Browser MIB Browser Menu Definitions Menu DescriptionMenu Definitions Fetching Device Values Using The MIB Browser Accessing Device Values MIB Variable Textual Definitions Get Bulk Request Get Request Get Next Request Snmp MIB Management Pause Resume Abort Viewing Output Data Using the Output Options Collecting Data with LOG Manager Add/Delete/Edit Numeric Data Process Display Activate Adding a New Log Process Editing a Log Process Field Description for Log Manager/Information Dialog Boxes Field Description for Log Manager/Information Dialog BoxesModifying a Log Process Deleting a Log Process Using the Log Database ManagerLog Controls Viewing Log Data Edit Menu File Menu Filter Formula Defining Filter Formulas Syntax for Complex Expressions Filter Formula syntaxSyntax for Simple Expressions Parameter Example Description Elements of Filter FormulasElements of Filter Formulas Accuracy Defining Threshold FormulasThreshold vs. Filter Formula Threshold Formula Syntax Threshold Formula Refer to the same section under Filter Formulas Syntax Elements of Threshold Formulas Elements of Threshold Formulas Chart Manager Menu Definitions Chart Manager UtilityBasic Functions of Chart Manager Editing Data Creating Log ChartsLog Chart Information About the Chart Manager Summarizing Data Displaying Graphic Charts Tab Title Description Chart Manager Graph ControlGraph Controls For each line from the drop-down menu opposite the check-box Overlay point on that bar Column in the table for use in the image map Collecting Data with LOG Manager Starting the Event Manager Chapter Managing EventsUnderstanding the Event Manager Defining User Events Defining EventsDefining Event Actions Pre-Defined System Events Action Description Example Event Actions Event Data Parameters Description Example Event Data Trap Types Receiving Snmp Traps with the Trap ManagerLimitations of Trap Messages Menu Function Posting Messages to the Report WindowReport Window Menu Definitions Edit Menu Brief Description of Rmon Introduction Rmon Manager Probe Window Starting the Rmon Manager Rmon Manger Main Screen Group Description Rmon UtilitiesRmon Groups Statistics Group Control Table Statistics Group SMC6724L3 1 Interface Description Viewing StatisticsAdding or Editing an Entry in the Control Table SMC6724L3 1 Interface Description Rmon Utilities Statistics Areas Parameters Description Statistics Parameter Descriptions Statistics Status Bar History GroupStatistics Menu and Tool Bar 10 History Control Table Viewing History 11 Alarm Control Table Alarm and Event Groups May be sampled 12 Event Control Table Index Entries Host Group 13 Host Control Table 14 Host Control Table Menu and Tool Bar Descriptions Host Top N Group 15 Host Top N Menu and Tool Bar Descriptions 16 Matrix Control Table Matrix Group 16 Matrix Control Table 17 Matrix Menu and Tool Bar Descriptions Filter and Capture Groups Accepted 18 Channel and Buffer Control Table Using Rmon 19 Filter Configuration Options Data The bit pattern to filter 20 Channel and Buffer Add/Edit Dialog Box Or Always Ready 21 Separate Control Tables Channels 22 Separate Control Tables Filters 23 Separate Control Tables Buffers Using Rmon 24 Buffer Menu and Toolbar Descriptions Using Rmon To add a new MIB into the EliteView MIB database Adding a New MIB Using the MIB Compiler Node Label field, type ezRptrTotalFrames, and press Enter Managing a Third-Party Device Using the MIB Browser To use the Log Manager and Event Manager Using the Log and Event Managers to Monitor the NetworkTo set a variable in a third party device Action is recommended for routine events Table A-1 Log and Event Manager ParametersCritical events Ideal for sending a message via email or FAX Parameter Given Information To monitor the total packets received by the target deviceTable A-2 Port Packet Reception Parameters Table A-3 Target Device Packet Reception Parameters Customizing EliteView to Receive Third-Party Traps To export logged data into other software Exporting Logged Data to Other Software Typical Eliteview Applications Description of Sections in NETMGR.INI Appendix B Customizing EliteviewEliteView’s Initialization Files Inside the NETMGR.INI File Parameter format conventions Changing Parameters in NETMGR.INI Table B-2 Description of Parameters in NETMGR.INI System SectionDevice Section Description of Parameters in NETMGR.INI Parameter Description Parameter Definitions for the device SectionTable B-3 Parameter Definitions for the device Section Table B-4 Parameter Definitions for the tools Section Tools SectionParameter Definitions for the tools Section To edit the tools section Table B-5 Identifying Particular Tools for a Device Bitmaps Section Table B-6 Enumerating Graphic Bitmaps Table B-7 Parameter Definitions for the util Section Util SectionParameter Definitions for the util Section To edit the util section To edit the startup section Tftp SectionStartup Section Table B-8 Parameter Definitions for the startup Section Discover SectionParameter Definitions for the startup Section Table B-9 Parameter Definitions for the discover Section Inside the TRAP.INI FileParameter Definitions for the discover Section Description of Sections in TRAP.INI Table B-12 Parameters of the generic Section Generic SectionElements of a Trap Message Table B-11 Elements of a Trap Message Table B-13 Parameters of the enterprise Section Enterprise SectionTo edit the enterprise section Table B-14 Trap Message Parameters Specific Trap SectionsTo edit specific traps Example Sample of specific trap entry Table B-15 Trigger Event Parameters Customizing Eliteview Managing Data Appendix C Snmp EnvironmentSnmp Roles Table.index notation Objects \EV60\NETMGR.INI Iso origin Object Identifier Numeric Identifier BranchesTable C-1 Branches to the iso Origin RFC Reports Appendix D Technical References RFC Number Title Publisher/Year RFC ReportsTable D-1 RFC Reports Networking Information Industry-Related Documentation Technical References Minimize Unnecessary Resources Appendix E Performance TipsOptimize Your Computer System Table E-1 RFC Reports Managing Data Other Tips Managing Data Industry-Related Documentation Table F-1 Product Overview Appendix F SpecificationsProduct Overview Resource and Load Management Fault ManagementInventory and Configuration Management Performance Management System Requirements Data Transfer Specifications Definitions Appendix GSUB-LICENSE Agreement Miscellaneous Sub-LicenseTransfer Restrictions Disclaimer Possible Causes Appendix H TroubleshootingSymptoms EliteView Map Icon Stays Red Trap Manager MIB Variable Not Found SymptomDistributable Software EliteView Appendix Error Messages Cannot open submap window Create file errorDevice section error in NETMGR.INI Invalid old password Invalid retries value Invalid passwordInvalid timeout value Invalid polling interval Bootp Server Record not Found Bind to UDP socket failed with error code = %dOut of memory Out of Memory for allocation Open UDP Socket failed with error code = %d Enable receive broadcast frame error with error code %dGet bootp service info error Got Fdread message, but got length error with error code %d Network subsystem is not ready Send packet failed with error code %dSetup receive message error with error code = %d Bootp application is installed Dump all Ethernet objects to namebase failed Cannot find %%%%%%% or this bitmap file has problemCannot find IP general node in device section of NETMGR.INI Create status window not successful Initial namebase failure Dump function cannot work when searching for objectsIPX Diagnostic Service Socket open failure Dump all UDP objects to namebase failed Not enough memory to allocate for IPX packet data Open IPX channel failure. IPX protocol will be disabledNone of the SNMP/UDP or SNMP/IPX protocols work Not enough memory to allocate channel parameter structure Path= entity of bitmaps in NETMGR.INI is not specified Ipnode= entity of discover in NETMGR.INI is not correctIpxnode= entity of discover in NETMGR.INI is not correct Nwserver= entity of discover in NETMGR.INI is not correct Event Manager Icmp communication channel has terminated Enable receive broadcast frame error error code %dGot Fdread message, but got length error error code %d Get protocol information failed for icmp Receive frame for socket %d. Not for Icmp socket %d Open RAW Socket failed with error code = %dSend request failed with error code = %d Setup receive message error error code = %d Log Manager Invalid number Invalid start timeInvalid stop time LOG database is corrupt Cannot create Toolbar Cannot create MIB tree windowCannot create new output file Cannot create statistics window No Snmp Request Polling interval must not be less than timeoutLine xxx Bad Record Line xxx Invalid value will be discarded Trap error Snmp GetRequest ErrorSnmp GetNextRequest Error Snmp SetRequest Error Object list is not a tree Parser had an error Line %d Message %sError happened in merge tree node Access %s in %s near line %d is unknown Near line %d is a self-defined identifier Merge Tree ErrorError Peers with the same ID node1 = node2 = subidentifier Status %s in %s near line %d is unknown Cannot find the node’s parent Index %s is not defined in the database or MIB fileCannot find any traps for the MIB module Cannot find next node Cannot find this text Invalid search modeMIB database error Cannot find the text any more Report Tftp Server Open Tftp communication channel failed Initialize namebase failedInvalid Retry value Open Snmp communication channel failed Cannot open IFM window Get tftp service information error Port number of application is duplicate Setup received message error error code = %dReceive frame from wrong socket %d MIB variable varlabel not found Trap ManagerWinsock.dll should at least support version Invalid format in section enterprise entry Error Messages Table J-1 Technical Support Information Appendix J Product Support ServicesTechnical Support Information Technical Support Internet Mail addressestechsupport@smc.com Glossary Map IP AddressLocal Area Network LAN MAC Address Protocol TimeoutOut-of-Band Packet Winsocket Unicast Packet Index-1 Index Index-2 Page EliteViewTM