SMC Networks 6.20 J P, S, S

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PPENDIX

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RODUCT

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UPPORT

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ERVICES

SMC is an international corporation that offers worldwide technical support. Many of these services are available

24 hours a day.

To help us serve you more effectively, please have the following information available before calling SMC:

• A list of files in your EliteView directory (C:\EV60)

• Detailed information about your network adapter

Technical Support Information

Be prepared to provide the following information:

Technical Support

For Technical Support, Call:

From U.S.A. and Canada (24 hours a day, 7 days a week)

(800) SMC-4-YOU; (949) 679-8000; Fax: (949) 679-1481

From Europe - http"//www.smc.com for Technical Support contact information.

Table J-1 Technical Support Information

Information Example

Version of EliteView you are using. 6.20

Network adapter: manufacturer and model. SMC EZ Card 10/100 (SMC1211TX/WL)

Exact wording of any error messages you may have seen. Packet Driver not loaded

Step-by-step description of what happened and what you were doing

when the problem occurred.

1. Double-clicked on EliteView icon

2. Saw error message

Description of the actions you have taken to correct the problem Re-booted comp uter

Anything else we should know about your computer or installation Computer soaked by Great Flood of '93

Contents

Main Page Page Page Licence Agreement 1. Grant of license 2. Ownership of license 3. Copy restriction 4. Use restriction ii Limitation of Liability and Damages T G iii About This Guide General Manual Coverage Conventions Used in this Manual Additional References System Help Page ONTENTS vi vii viii Page Page xiii ABLES xiv 1-1 NTRODUCTION General Description 1-2 Management Functions Application Interface E 1-3 Features of EliteView Page 2-1 NSTALLATION Installation for EliteView System Requirements Page 3-1 3 G S ETTING TARTED Overview EliteView Modules Page Page Page S 3-6 Data Logging and Event Management Page S 3-8 Starting EliteView EliteView Platform S 3-10 Table 3-1 EliteView Program Menu Definitions E 3-11 Table 3-2 EliteView Program Toolbar Table 3-1 EliteView Program Menu Definitions S 3-12 Configuring Polling Parameters Status Bar Configuring the Toolbar Page C N 4-2 Discovery Using Discovery 4-3 Menu Description C N 4-4 4-5 Name Database Manager D M 4-7 Adding a New Entry Deleting Device Entries Creating Network Maps N M 4-9 Menu Description for Map Functions Table 4-5 Menu Description for Map Functions C N 4-10 Table 4-6 Map Editing Toolbar Buttons N M 4-11 Editing Map Objects Adding a Map Object C N 4-12 Sample Configuration N M 4-13 Modifying Objects Deleting Objects Page 5-1 5 N T ETWORK OOLS Setting Addresses with the BOOTP Server T 5-2 Starting the BOOTP Server A BOOTP S 5-3 Adding and Modifying Node Information T 5-4 Adding Filename Mappings I 5-5 Default Information Probing Devices with the Alive Test T 5-6 Downloading Files with the TFTP Server T 5-8 Viewing the TFTP Process List Telneting to Other Computers on the Ne twork T 5-10 Where You Are (WUR) File Menu Commands Load Profile Saving a Profile Community W A Y (WUR) 5-11 T 5-12 Learn Table Self Table Option Menu Commands Batch Upgrade Page B 5-15 Options Menu Commands Backup File Menu Commands Load From Map Refresh File List T 5-16 Utilities Menu Commands Broadcast Search B 5-17 Start Schedule Stop Schedule Options Menu Commands Page 6-1 6 SNMP MIB M ANAGEMENT 6-2 MIB Compiler MIB Database Page 6-4 Loading a new MIB 6-5 Unloading MIB modules Viewing the MIB Module List MIB-2 Viewer 6-6 6-7 Menu Bar Field Descriptions for System Information Window MIB-2 Directory System Information 6-8 Interface Administration Field Description for Interface Admin Wi ndow 6-9 Interface Statistics Field Description for Interface Statistics Window 6-10 Viewing Statistics 6-11 Adding a Log Process MIB Browser Basic Functions of MIB Browser 6-12 Menu Description The menus provided for the MIB Browser are brief ly introduced below. Menu Definitions Table 6-6 MIB Browser Menu Definitions 6-13 Accessing Device Values Fetching Device Values Using The MIB Browser 6-14 6-15 6-16 6-17 Page Page D M L 7-2 Editing a Log Process Adding a New Log Process D M L 7-4 Log Controls Viewing Log Data Using the Log Database Manager Page F 7-7 Defining Filter Formulas Filter Formula D M L 7-8 F 7-9 Elements of Filter Formulas Defining Threshold Formulas T F 7-11 Threshold Formula Threshold Formula Syntax D M L 7-12 T F 7-13 Elements of Threshold Formulas Chart Manager Utility Page Page Page D M L 7-18 M U 7-19 D M L 7-20 M U 7-21 Page 8-1 8 M E ANAGING VENTS Understanding the Event Manager Defining Events Pre-Defined System Events Defining User Events Defining Event Actions E A 8-3 Page E A 8-5 Receiving SNMP Traps with the Trap Manager M W R Posting Messages to the Report Window Page 9-1 9 U SING RMON Introduction A Brief Description of RMON RMON 9-2 Starting the RMON Manager 9-3 Table 9-2 RMON Manger Main Screen RMON 9-4 RMON Utilities Page RMON 9-6 SMC6724L3 1 Interface Description Viewing Statistics Page Page 9-9 Table 9-7 Statistics Parameter Descriptions RMON 9-10 History Group Page RMON 9-12 Viewing History 9-13 Alarm and Event Groups RMON 9-14 Table 9-11 Alarm Control Table 9-15 Host Group RMON 9-16 Page RMON 9-18 Host Top N Group Page Page 9-21 RMON 9-22 Filter and Capture Groups 9-23 Table 9-18 Channel and Buffer Control Table RMON 9-24 9-25 RMON 9-26 Table 9-19 Filter Configuration Options 9-27 RMON 9-28 Table 9-20 Channel and Buffer Add/Edit Dialog Box 9-29 Table 9-21 Separate Control Table s: Channels RMON 9-30 Table 9-22 Separate Control Tables: Filters Table 9-21 Separate Control Tables: Channels 9-31 Page Page Page A-1 A IEW V LITE E E A A-2 Managing a Third-Party Device Using the MIB Browser Using the Log and Event Managers to Monito r the Network E A A-4 Table A-1 Log and Event Manager Parameters Page E A A-6 Customizing EliteView to Receive Third-Party T raps Exporting Logged Data to Other Software Page B-1 B V LITE E USTOMIZING E B-2 Changing Parameters in NETMGR.INI Parameter format conventions NETMGR.INI F B-3 The [system] Section Description of Parameters in NETMGR.INI E B-4 Parameter Definitions for the [device] Section NETMGR.INI F B-5 The [tools] Section Parameter Definitions for the [tools] Section E B-6 The [bitmaps] Section NETMGR.INI F B-7 E B-8 The [util] Section Parameter Definitions for the [util] Section NETMGR.INI F B-9 The [tftp] Section The [startup] Section E B-10 Parameter Definitions for the [sta rtup] Section The [discover] Section Inside the TRAP.INI File Description of Sections in TRAP.INI Table B-9 Parameter Definitions for the [discover] Section Table B-10 Description of Sections in TRAP.INI E B-12 Elements of a Trap Message The [generic] Section The following table describes each item: TRAP.INI F B-13 The [enterprise] Section E B-14 Specific Trap Sections TRAP.INI F B-15 Example: Sample of specific trap entry Table B-15 Trigger Event Parameters Page C-1 C SNMP E NVIRONMENT SNMP Roles SNMP E C-2 Objects table.index notation O C-3 iso origin Page D-1 D R ECHNICAL EFERENCES RFC Reports R D-2 RFC Reports Table D-1 RFC Reports: Networking Information Industry-Related Documentation Page E-1 E P T ERFORMANCE IPS Optimize Your Computer System Other Tips RFC Reports D E-3 Table E-1 RFC Reports: Managing Data Industry-Related Documentation F-1 F PECIFICATIONS Product Overview F-2 Table F-1 Product Overview O F-3 Table F-1 Product Overview Page Page Page H ROUBLESHOOTING EliteView Map: Icon Stays Red Distributable Software I-1 I M RROR ESSAGES EliteView M I-2 I-3 M I-4 BOOTP Server BOOTP.DLL I-5 BOOTP.DLL M I-6 BOOTP.DLL I-7 M I-8 Discovery I-9 M I-10 I-11 M I-12 Event Manager ICMP.DLL ICMP.DLL I-13 M I-14 IPX.DLL I-15 IPX.DLL Log Manager M I-16 MESSAGE.DLL I-17 MIB Browser M I-18 MIB C I-19 MIB Compiler M I-20 MIB C I-21 M I-22 MIB.DLL -2 V I-23 Mib-2 Viewer M I-24 Report TFTP S I-25 TFTP Server M I-26 TFTP.DLL TFTP.DLL I-27 M I-28 M I-29 Trap Manager Page J-1 J P S UPPORT S RODUCT Page G Glossary-1 LOSSARY Glossary-2 Glossary-3 Page NDEX Index-1 A B C N P R S T Page EliteViewTM 6.20 20 Mason Irvine, CA 92618 Phn: 949-679-8000 www.smc.com