SMC Networks TigerSwitch 100 manual Appendix a Troubleshooting, Troubleshooting Chart

APPENDIX A

TROUBLESHOOTING

Troubleshooting Chart

	Troubleshooting Chart
Symptom	Action
Cannot connect using	• Be sure to have configured the agent with a valid IP
Telnet, Web browser,	address, subnet mask and default gateway.
or SNMP software	• Be sure that your management station has management
	VLAN access to the switch (default is VLAN 1).
	• Check that you have a valid network connection to the
	switch and that the port you are using has not been
	disabled.
	• Check network cabling between the management station
	and the switch.
	• If you cannot connect using Telnet, you may have exceeded
	the maximum number of concurrent Telnet sessions
	permitted. Try connecting again at a later time.
Cannot access	• Be sure to have set the terminal emulator program to
the on-board	VT100 compatible, 8 data bits, 1 stop bit, no parity and
configuration	9600 bps.
program via a serial	• Check that the null-modem serial cable conforms to the
port connection
	pin-out connections provided in Appendix B.
Forgot or lost the	• Set the switch to its default configuration. Make a direct
password	connection to the switch’s console port and power cycle
	the switch. Immediately after powering on, press
	<Ctrl><u> to access the system file menu. Select <D> to
	delete all user-defined configuration files. Press <Q> to
	boot the switch.

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