FARGO electronic HDP5000 manual Troubleshooting with the Printer Error Message Table

RESTRICTED USE ONLY Fargo Electronics, Inc.

Troubleshooting with the Printer Error Message Table (continued)

Printer Error	Cause	Solution
Message
Ribbon Break/Jam	A Ribbon break/jam has	The printer has determined that the
	been detected inside the	installed ribbon has either jammed
	Printer.	or broken.
		a. Open the Printer Cover and
		remove the Print Ribbon. If
		ribbon is jammed, remove jam
		and tighten ribbon.
		b. Clear any cards in the printer by
		using the Forward and/or Back
		buttons located on the Printer's
		LCD display.
		c. Tape the ends of the Ribbon
		together and wind any excess
		onto the Take-up Spool of the
		Print Ribbon.
		d. Re-install the Print Ribbon, close
		the Printer Cover and press the
		Resume button located on the
		Printer's LCD display to continue
		printing.
		e. To cancel the print, press the
		Cancel Print button from the
		Driver's display dialog and the
		Cancel button located on the
		Printer's LCD display.
Ribbon Sensor Error	The Printer cannot find	Recalibrate the Ribbon Sensor
	the next panel on the Print	using the Calibrate Ribbon Tab
	Ribbon.	within the Toolbox.
		To cancel the print, press the
		Cancel Print button from the
		Driver's display dialog and the
		Cancel button on the Printer's LCD
		display.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.2) 5-28