FARGO electronic FARGO HDP5000 Troubleshooting: Handling Error Codes and Common Printing Problems

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Troubleshooting with the Printer Error Message Table

Printer Error	Cause	Solution
Message
General Error	A general Printer error	Press Cancel on the printer or click
	has occurred.	on Cancel Print.
Card Not Found	The Printer is unable to	Please check Printer for a card or
	find the card.	other obstruction, remove the card
		and cancel the print by pressing the
		Cancel Print button from the
		Driver’s display dialog or the Cancel
		button, located on the Printer.
Cover is Open	The Printer cannot start	Close the Cover to continue printing.
	printing because the
	Cover is open.
Unable to Feed	The Printer is unable to	Ensure that cards are available and
	feed a card from the Card	loaded correctly, press the Resume
	Cartridge.	button located on the Printer's LCD
		display to continue printing.
		To cancel the print, press the
		Cancel Print button from the
		Driver's display dialog and the
		Cancel button located on the
		Printer's LCD display.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.2) 5-22