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HP FS-8000C manual Troubleshooting

Models: FS-8000C

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Chapter 5 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer. This chapter explains the following topics:

•General Guidelines

•Print Quality Problems

•Error Messages

•Clearing Paper Jams

Image 169

HP FS-8000C manual Troubleshooting

Contents

FS-8000C FS-8000CD FS-8000CN Legal Restriction on Printing IBM Program License Agreement Iii FCC statement for users in the United States Important Notes for Interface connectors Cdrh regulations Vii Viii Kyosera ECO-PRODUCT Page Contents Printer Drivers and Utilities Troubleshooting RS-232C Protocol Serial InterfaceRS-232C Cable Connection Ecosys Color FS-8000CD Ecosys Color FS-8000CEcosys Color FS-8000CN General FeaturesHardware Software KPDL3 Kyocera Printer Description Language NetworkingEthernet network interface Snmp complianceFront Parts and FunctionsMP Multi-Purpose Tray Power SwitchPaper Stopper Face-down TrayInternal Rear Memory Card Slot Serial Interface ConnectorNetwork Interface Card Slot OPT1 Hard Disk or Network Interface Card Slot OPT2/HDDClearance Handling Paper General Paper specificationsAvailable paper types ValuesMinimum and Maximum Paper Sizes Size Product WeightRecommended Paper Guidelines Selecting the Right PaperPaper conditions Paper compositionPaper properties Basis weightsSmoothness Thickness CaliperGrain Moisture contentOther properties of paper Selecting the Special Paper Special PaperAdhesive-backed labels TransparencyColored paper EnvelopesPre-printed paper Recycled paperUsing the Operator Panel Message Display Understanding the Operator PanelStatus Information Message MeaningError codes Indicators in Message DisplayInterface Indicator Interface OP1Paper Type Indicator Type Paper Size Indicator SizeIndicator Description READY, DATA, and Attention IndicatorsKeys Cancel KeyGO Key Arrow Keys Menu KeyEnter Key Made using the menu selection system Using the Menu Selection SystemMenu System Road Map Menu KeyKpdl Font Select Opt.StackerMode None Clolor Mode Color Life Counters Service Printing a Menu Map Menu Map and Status PagesPrint Menu Map Print Menu Map ?Menu MAP Print Status Printing a StatusPrint Status Page ? Understanding the Status StatusSoftware Version Installed OptionsHardware Information MemoryConsumable Status Error LogInterface Information MPS Mode Quick Copy Proof-and-Hold Private Print Stored JobJob Retention Job StorageVirtual Mailbox Using Quick CopyVirtual mailbox can be used in PCL 5c emulation only Quick Copy Harold MPSQuick Copy ?Harold Quick Copy ?ArlenReport Copies Using Proof-and-HoldReport Delete Deleting a Quick Copy JobMPS Private/Stored Harold Printing a Private JobPrivate/Stored ?Harold Private/Stored ?ArlenAgenda 0000 Arlen ?AgendaAgenda Copies 001 Agenda CopiesReleasing a Stored Job Storing a Print JobDeleting a Stored Job Agenda ?CopiesList Code JOB Printing a List of Code JobsList Code JOB ? Print VMB Data Tray001 Retrieving Jobs from Virtual Mailbox VMBPrint VMB Data Tray001Richard List of VMB Print VMB Data Tray001?List of VMB ? Printing a List of VMBPrint jobs than specified Changing e-MPS ConfigurationQuick Copy MPS ConfigurationMaximum Space Assigned to Temporary Code Jobs Temp. Code JOB Size 050MB Maximum Space Assigned to Permanent Code Jobs Perm. Code JOB Size 050MBVMB Size 50MB VMB Size 050MBMaximum Space Assigned to Virtual Mailboxes VMB When the desired size is displayed, press the Enter key Changing the Interface Parameters Changing Parallel Interface ModeInterface ? Serial Interface ? ParallelParallel I/F ? Auto Changing Serial Interface ParametersRange Baud RateInterface ? Option Changing Network Interface ParametersEtherTalk Off Opt. StatusPage On NetWareOff IP Address Subnet Mask Gateway 000.000.000.000 Resolving IP AddressIP Address 000.000.000.000 Opt. StatusPage Interface ParallelPrinting a Network Interface Card Status Opt. StatusPage ? On Opt. StatusPage ? OffNetwork Status Default Emulation Making Default SettingsEmulation ?PCL 5c Code Set KC-GL Pen Width and ColorEmulation Pen1 Width 02dots Pen Adjust ? PenPen1 Color ? Black KC-GL Page Set ? A2Emulation PCL 5c Alternative Emulation for Kpdl EmulationAlt. Emulation ?PCL 5c Print Kpdl Errs Off Printing Kpdl ErrorsPrint Kpdl Errs ? On Font Default FontFont Select Internal I000Courier ? Regular Courier RegularSelecting Regular or Dark Courier/Letter Gothic Size Points Changing the Default Font SizeCharacter Pitch for Courier/Letter Gothic Pitch 10.00 cpiList Internal Fonts? List Internal FontsPrinting Lists of Fonts Prescribe Number of Copies PaginationSet Copies 001Orientation Portrait Print OrientationOrientation ? Portrait Protect Protect ModeProtect ? On Protect ? AutoLF Action LF only Linefeed LF ActionLF Action ? LF only CR Action CR only Carriage-Return CR ActionCR Action ?CR only Above diagram is an approximate presentation of KIR Setting Print Quality1 KIR Print QualityKIR Mode ? On KIR ModeEcoPrint EcoPrint Mode ? Off EcoPrint Mode OffTone Normal Tone ModePaper size Simplex Normal Fine Duplex Color Mono A4/Letter A3/B4Tone ? Normal Gloss ModeGloss Mode ? Low Gloss Mode LowRAM Disk Mode Off Setting up the RAM DiskRAM Disk Mode ? Off Operating the Storage DeviceRAM Disk Size Mbyte Reading/Writing to an Option Storage DeviceMemory Card Reading FontsRead Fonts ? Read FontsRead Data DataS001 Reading DataWrite Data Read Data ?DataS002Writing Data to a memory card or the hard disk Press Delete Data ?data name Delete Data DataS001Deleting Data Format ? FormatFormatting a Storage Device Guide of the hard disk for detailsPrinting a Partition List Format InformationList of Partitions ? List of PartitionsOperating the Storage Device MP Tray Mode First MP Tray ModePaper Handling Paper HandlingMP Tray Mode ? First Setting MP Tray Paper SizeMP Tray Size Setting the MP Tray Paper Type MP Tray Type Plain Setting the Cassette Paper TypeMP Tray Type ? Plain Cassette 1 Type ? Plain Cassette 1 Type PlainFeed Select Cassette Selecting the Paper Feed SourceFeed Select ? Cassette Duplex Printing FS-8000CD Using the printer driverBinding Modes Paper jam may occurDuplex mode ?None Duplex mode NoneIs set Override A4/LT Off Overriding Difference between A4 and LetterOverride A4/LT ? Off Type Adjust ? Custom Type Adjust CustomCreating Custom Paper Types Selecting the Custom Type PositionPaper Weight ? Normal Paper Weight NormalSelecting the Paper Weight Fuser Mode ? Middle Fuser Mode MiddleDuplex path Enable Selecting the Fuser ModeDuplex path ? Enable Resetting the Custom Paper TypeReset Type Adjust Reset Type Adjust ?Stack Select Face-down tray Selecting the Output StackStack Select ? Face-down tray Mode Description Sorter mode Selecting the Option Sorter ModeCollator mode Opt.StackerMode Sorter Mode Description Mailbox modeOpt.StackerMode ? Sorter Changed Color Mode ? Color Color ModeColor Control Selecting Monochrome or Color PrintingRGB Simulation None Matching Colors to Monitor RGB SimulationRGB Simulation ? None Ink Simulation None Using Ink SimulationInk Simulation ?None Color Calibration Color CalibrationColor Calibration ? Please wait CalibratingDisplaying the Total Printed Pages Reading Life CountersLife Counters Total Print 0123456Oil Kit 0123456 Displaying the Oil Unit LifeNew Toner C Installed ? Resetting the Toner CounterSelecting the Message Language Other ModesOthers MSG Language EnglishForm Feed Time Out 030sec Automatic Form Feed Timeout SettingSleep Timer 030 min Setting the Sleep TimerSleep Mode Form Feed Time Time Out 03 0secSleep Mode ? Off Sleep Mode ? OnSleep Timer 030min Sleep Timer Timeout TimeReceived Data Dump Sleep Timer 03 0minPrint HEX-DUMP Print HEX-DUMP?Processing Waiting Printer ResettingSelf test Please wait Please wait Calibrating Ready Resource ProtectionResouce Prot Off Alarm Buzzer SettingResouce Prot ? Off Buzzer Auto Continue SettingBuzzer ? On Auto Continue Mode On Setting the Auto Continue Recovery TimeAuto Continue Mode ? On Auto Continue Timer 000sec Service Service MenuPrinting the Service Status 116 Are only for examples Printer Drivers UtilitiesOperating Software Name Description System Windows Printer Drivers and UtilitiesMacintosh Printer Driver Installing the Printer DriverWindows 95/98/Me or Windows NT 4.0/2000 Macintosh Printer Properties Configuring the Printer PropertiesOption Devices Click the Device Settings tabDefaults Windows NT 4.0 or Printing Preferences Windows Selecting the Default Output Destination2000 Selecting the Default PaperBasic Printing Task Printing Using the Printer DriverSelecting the Paper Source Advanced Printing TasksSelecting the Output Destination Handling TrueType Fonts Color Mode, Color Correction, and Color AdjustmentDownload TrueType fonts as OutlineAdjustment Color ModeCorrection Printing in N-Up Color Adjustment dialog boxSaturation and Lightness RGB LevelPrinting Using the Printer Driver Configuring the Network Printer Installing a Printer Driver for Macintosh Troubleshooting General Guidelines Symptom Check Items Corrective ActionTips Printed Results Corrective Action Completely blank printout Print Quality ProblemsAll-black printout Ity Tone Faint or blurred printingDirt on the top edge or back of the paper Printed Results Corrective Action Grey backgroundPrinting incomplete or out of position Approximately 15 cm below Printed Results Corrective Action Oily streaks at the topError Messages Error MessagesMessage Corrective Action Face-up tray. Open the face-up tray Cancel keyOperator Panel, .10.5 Selecting the Paper Feed Source on Topmost to 3 bottom as displayed in place of # Hard Disk Errors Storage Error CodesMemory Card Errors Code MeaningRAM Disk Errors Possible Paper Jam Locations Clearing Paper JamsDuplex unit PF-30AUtilizing Online Help Messages General considerations for clearing jamsPaper Jam Cassette # Paper Jam Feeder # CoverPaper Jam MP Tray Paper Jam Duplexer Drawer Paper Jam Paper Feed Unit Cover Colored. Remove the jammed paper Rear side while removing the paper Primary transfer unit Paper Jam Side Cover Paper Jam Option Stacker Maintenance Frequency of toner container replacement Toner Container ReplacementStarter Toner Containers TK-82C Cyan TK-82M Magenta TK-82Y Yellow TK-82K Black Toner KitsReplacing the Toner Container Power offDamaging media by the magnetism of toner Black K Yellow Y Magenta M Cyan CWhen it is properly seated Replacing the Waste Toner Bottle Place Replacing the Oil unit Fuser Unit Push Here areas Push the paper feed unit back in completely Local code or regulations for waste disposal Replacing the Maintenance Kit D Separation Charger Unit Transfer unit. Press the back side to lock the unit MaintenanceD? MaintenanceDCleaning the Paper Feed Unit Cleaning the PrinterGrasp handle on the paper feed unit and slowly pull it out Charger wires inside Close the front cover Grid cleaner out of the protective bag and remove the cap Cleaning the Main Charger UnitGrid cleaner cannot be reused. Close the front cover Appendix a Options Figure A-1 OptionsFigure A-2 Expansion Memory ModulesFigure A-3 Installing the Memory ModulesMemory socket until it clicks in place Removing a Memory Module Testing the expanded memoryMemory Card General Description of OptionsReading Font from the Memory Card Figure A-9 2 PF-30A Paper FeederFigure A-10 3 PD-30 Duplex Unit5 ST-30 Bulk Stacker 4 SO-30 Sorter7 CA-31 Casters and CA-31B Caster Kit 6 DF-31 Document Finisher9 BC-1 Barcode Reader 8 HD-3 Hard DiskFigure A-17 10 IB-20/IB-21E Network Interface CardsAppendix B Computer Interface Communication Modes Parallel InterfacePin Signal Description Out Interface SignalsTable B-1 Pin Or out Signal Description Serial connectorSerial Interface Interface voltage levelsParameters of the RS-232C Protocol RS-232C ProtocolH1 Baud rate H2 Number of data bitsPrescribe Frpo D0 Command RS-232C Cable Connection Connecting the Printer to the ComputerPreparing an RS-232C Cable Changing Serial Interface Parameters on Figure B-2 Using DOS for Serial ConnectionAppendix C Technical Specifications Specification Printer SpecificationInches deep Printing Speeds Mode Paper Size Print Speeds Color MonochromeIndex KIR Prescribe Index-4 Kyocera Corporation