Troubleshooting | HP FS-8000C guide

Chapter 5 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer. This chapter explains the following topics:

•General Guidelines

•Print Quality Problems

•Error Messages

•Clearing Paper Jams

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HP FS-8000C manual Troubleshooting

Contents

FS-8000C FS-8000CD FS-8000CN Legal Restriction on Printing IBM Program License Agreement Iii FCC statement for users in the United States Important Notes for Interface connectors Cdrh regulations Vii Viii Kyosera ECO-PRODUCT Page Contents Printer Drivers and Utilities Troubleshooting RS-232C Protocol Serial InterfaceRS-232C Cable Connection Ecosys Color FS-8000CD Ecosys Color FS-8000CEcosys Color FS-8000CN General FeaturesHardware Software KPDL3 Kyocera Printer Description Language NetworkingEthernet network interface Snmp compliance Front Parts and Functions MP Multi-Purpose Tray Power SwitchPaper Stopper Face-down Tray Internal Rear Memory Card Slot Serial Interface ConnectorNetwork Interface Card Slot OPT1 Hard Disk or Network Interface Card Slot OPT2/HDD Clearance Handling Paper General Paper specificationsAvailable paper types Values Minimum and Maximum Paper Sizes Size Product WeightRecommended Paper Guidelines Selecting the Right PaperPaper conditions Paper composition Paper properties Basis weightsSmoothness Thickness Caliper Grain Moisture content Other properties of paper Selecting the Special Paper Special Paper Adhesive-backed labels Transparency Colored paper EnvelopesPre-printed paper Recycled paper Using the Operator Panel Message Display Understanding the Operator PanelStatus Information Message Meaning Error codes Indicators in Message DisplayInterface Indicator Interface OP1 Paper Type Indicator Type Paper Size Indicator Size Indicator Description READY, DATA, and Attention Indicators Keys Cancel KeyGO Key Arrow Keys Menu KeyEnter Key Made using the menu selection system Using the Menu Selection SystemMenu System Road Map Menu Key Kpdl Font Select Opt.StackerMode None Clolor Mode Color Life Counters Service Printing a Menu Map Menu Map and Status PagesPrint Menu Map Print Menu Map ? Menu MAP Print Status Printing a StatusPrint Status Page ? Understanding the Status Status Software Version Installed OptionsHardware Information Memory Consumable Status Error LogInterface Information MPS Mode Quick Copy Proof-and-Hold Private Print Stored JobJob Retention Job Storage Virtual Mailbox Using Quick CopyVirtual mailbox can be used in PCL 5c emulation only Quick Copy Harold MPSQuick Copy ?Harold Quick Copy ?Arlen Report Copies Using Proof-and-HoldReport Delete Deleting a Quick Copy Job MPS Private/Stored Harold Printing a Private JobPrivate/Stored ?Harold Private/Stored ?Arlen Agenda 0000 Arlen ?AgendaAgenda Copies 001 Agenda Copies Releasing a Stored Job Storing a Print Job Deleting a Stored Job Agenda ?Copies List Code JOB Printing a List of Code JobsList Code JOB ? Print VMB Data Tray001 Retrieving Jobs from Virtual Mailbox VMBPrint VMB Data Tray001Richard List of VMB Print VMB Data Tray001?List of VMB ? Printing a List of VMB Print jobs than specified Changing e-MPS Configuration Quick Copy MPS ConfigurationMaximum Space Assigned to Temporary Code Jobs Temp. Code JOB Size 050MB Maximum Space Assigned to Permanent Code Jobs Perm. Code JOB Size 050MB VMB Size 50MB VMB Size 050MBMaximum Space Assigned to Virtual Mailboxes VMB When the desired size is displayed, press the Enter key Changing the Interface Parameters Changing Parallel Interface ModeInterface ? Serial Interface ? Parallel Parallel I/F ? Auto Changing Serial Interface Parameters Range Baud Rate Interface ? Option Changing Network Interface Parameters EtherTalk Off Opt. StatusPage On NetWare Off IP Address Subnet Mask Gateway 000.000.000.000 Resolving IP AddressIP Address 000.000.000.000 Opt. StatusPage Interface ParallelPrinting a Network Interface Card Status Opt. StatusPage ? On Opt. StatusPage ? Off Network Status Default Emulation Making Default SettingsEmulation ?PCL 5c Code Set KC-GL Pen Width and ColorEmulation Pen1 Width 02dots Pen Adjust ? PenPen1 Color ? Black KC-GL Page Set ? A2 Emulation PCL 5c Alternative Emulation for Kpdl EmulationAlt. Emulation ?PCL 5c Print Kpdl Errs Off Printing Kpdl ErrorsPrint Kpdl Errs ? On Font Default FontFont Select Internal I000 Courier ? Regular Courier RegularSelecting Regular or Dark Courier/Letter Gothic Size Points Changing the Default Font Size Character Pitch for Courier/Letter Gothic Pitch 10.00 cpi List Internal Fonts? List Internal FontsPrinting Lists of Fonts Prescribe Number of Copies PaginationSet Copies 001 Orientation Portrait Print OrientationOrientation ? Portrait Protect Protect ModeProtect ? On Protect ? Auto LF Action LF only Linefeed LF ActionLF Action ? LF only CR Action CR only Carriage-Return CR ActionCR Action ?CR only Above diagram is an approximate presentation of KIR Setting Print Quality1 KIR Print Quality KIR Mode ? On KIR ModeEcoPrint EcoPrint Mode ? Off EcoPrint Mode Off Tone Normal Tone ModePaper size Simplex Normal Fine Duplex Color Mono A4/Letter A3/B4 Tone ? Normal Gloss Mode Gloss Mode ? Low Gloss Mode Low RAM Disk Mode Off Setting up the RAM DiskRAM Disk Mode ? Off Operating the Storage Device RAM Disk Size Mbyte Reading/Writing to an Option Storage DeviceMemory Card Reading Fonts Read Fonts ? Read FontsRead Data DataS001 Reading Data Write Data Read Data ?DataS002Writing Data to a memory card or the hard disk Press Delete Data ?data name Delete Data DataS001Deleting Data Format ? FormatFormatting a Storage Device Guide of the hard disk for details Printing a Partition List Format Information List of Partitions ? List of Partitions Operating the Storage Device MP Tray Mode First MP Tray ModePaper Handling Paper Handling MP Tray Mode ? First Setting MP Tray Paper SizeMP Tray Size Setting the MP Tray Paper Type MP Tray Type Plain Setting the Cassette Paper TypeMP Tray Type ? Plain Cassette 1 Type ? Plain Cassette 1 Type Plain Feed Select Cassette Selecting the Paper Feed SourceFeed Select ? Cassette Duplex Printing FS-8000CD Using the printer driverBinding Modes Paper jam may occur Duplex mode ?None Duplex mode None Is set Override A4/LT Off Overriding Difference between A4 and LetterOverride A4/LT ? Off Type Adjust ? Custom Type Adjust CustomCreating Custom Paper Types Selecting the Custom Type Position Paper Weight ? Normal Paper Weight NormalSelecting the Paper Weight Fuser Mode ? Middle Fuser Mode MiddleDuplex path Enable Selecting the Fuser Mode Duplex path ? Enable Resetting the Custom Paper TypeReset Type Adjust Reset Type Adjust ? Stack Select Face-down tray Selecting the Output StackStack Select ? Face-down tray Mode Description Sorter mode Selecting the Option Sorter ModeCollator mode Opt.StackerMode Sorter Mode Description Mailbox modeOpt.StackerMode ? Sorter Changed Color Mode ? Color Color ModeColor Control Selecting Monochrome or Color Printing RGB Simulation None Matching Colors to Monitor RGB SimulationRGB Simulation ? None Ink Simulation None Using Ink SimulationInk Simulation ?None Color Calibration Color CalibrationColor Calibration ? Please wait Calibrating Displaying the Total Printed Pages Reading Life CountersLife Counters Total Print 0123456 Oil Kit 0123456 Displaying the Oil Unit Life New Toner C Installed ? Resetting the Toner Counter Selecting the Message Language Other ModesOthers MSG Language English Form Feed Time Out 030sec Automatic Form Feed Timeout Setting Sleep Timer 030 min Setting the Sleep TimerSleep Mode Form Feed Time Time Out 03 0sec Sleep Mode ? Off Sleep Mode ? OnSleep Timer 030min Sleep Timer Timeout Time Received Data Dump Sleep Timer 03 0minPrint HEX-DUMP Print HEX-DUMP? Processing Waiting Printer Resetting Self test Please wait Please wait Calibrating Ready Resource Protection Resouce Prot Off Alarm Buzzer SettingResouce Prot ? Off Buzzer Auto Continue SettingBuzzer ? On Auto Continue Mode On Setting the Auto Continue Recovery TimeAuto Continue Mode ? On Auto Continue Timer 000sec Service Service MenuPrinting the Service Status 116 Are only for examples Printer Drivers Utilities Operating Software Name Description System Windows Printer Drivers and UtilitiesMacintosh Printer Driver Installing the Printer DriverWindows 95/98/Me or Windows NT 4.0/2000 Macintosh Printer Properties Configuring the Printer Properties Option Devices Click the Device Settings tab Defaults Windows NT 4.0 or Printing Preferences Windows Selecting the Default Output Destination 2000 Selecting the Default Paper Basic Printing Task Printing Using the Printer Driver Selecting the Paper Source Advanced Printing Tasks Selecting the Output Destination Handling TrueType Fonts Color Mode, Color Correction, and Color AdjustmentDownload TrueType fonts as Outline Adjustment Color ModeCorrection Printing in N-Up Color Adjustment dialog boxSaturation and Lightness RGB Level Printing Using the Printer Driver Configuring the Network Printer Installing a Printer Driver for Macintosh Troubleshooting General Guidelines Symptom Check Items Corrective ActionTips Printed Results Corrective Action Completely blank printout Print Quality ProblemsAll-black printout Ity Tone Faint or blurred printing Dirt on the top edge or back of the paper Printed Results Corrective Action Grey backgroundPrinting incomplete or out of position Approximately 15 cm below Printed Results Corrective Action Oily streaks at the top Error Messages Error MessagesMessage Corrective Action Face-up tray. Open the face-up tray Cancel key Operator Panel, .10.5 Selecting the Paper Feed Source on Topmost to 3 bottom as displayed in place of # Hard Disk Errors Storage Error CodesMemory Card Errors Code Meaning RAM Disk Errors Possible Paper Jam Locations Clearing Paper JamsDuplex unit PF-30A Utilizing Online Help Messages General considerations for clearing jams Paper Jam Cassette # Paper Jam Feeder # Cover Paper Jam MP Tray Paper Jam Duplexer Drawer Paper Jam Paper Feed Unit Cover Colored. Remove the jammed paper Rear side while removing the paper Primary transfer unit Paper Jam Side Cover Paper Jam Option Stacker Maintenance Frequency of toner container replacement Toner Container ReplacementStarter Toner Containers TK-82C Cyan TK-82M Magenta TK-82Y Yellow TK-82K Black Toner Kits Replacing the Toner Container Power offDamaging media by the magnetism of toner Black K Yellow Y Magenta M Cyan C When it is properly seated Replacing the Waste Toner Bottle Place Replacing the Oil unit Fuser Unit Push Here areas Push the paper feed unit back in completely Local code or regulations for waste disposal Replacing the Maintenance Kit D Separation Charger Unit Transfer unit. Press the back side to lock the unit MaintenanceD? MaintenanceD Cleaning the Paper Feed Unit Cleaning the Printer Grasp handle on the paper feed unit and slowly pull it out Charger wires inside Close the front cover Grid cleaner out of the protective bag and remove the cap Cleaning the Main Charger Unit Grid cleaner cannot be reused. Close the front cover Appendix a Options Figure A-1 Options Figure A-2 Expansion Memory Modules Figure A-3 Installing the Memory Modules Memory socket until it clicks in place Removing a Memory Module Testing the expanded memory Memory Card General Description of OptionsReading Font from the Memory Card Figure A-9 2 PF-30A Paper Feeder Figure A-10 3 PD-30 Duplex Unit 5 ST-30 Bulk Stacker 4 SO-30 Sorter 7 CA-31 Casters and CA-31B Caster Kit 6 DF-31 Document Finisher 9 BC-1 Barcode Reader 8 HD-3 Hard Disk Figure A-17 10 IB-20/IB-21E Network Interface Cards Appendix B Computer Interface Communication Modes Parallel Interface Pin Signal Description Out Interface Signals Table B-1 Pin Or out Signal Description Serial connectorSerial Interface Interface voltage levels Parameters of the RS-232C Protocol RS-232C ProtocolH1 Baud rate H2 Number of data bits Prescribe Frpo D0 Command RS-232C Cable Connection Connecting the Printer to the ComputerPreparing an RS-232C Cable Changing Serial Interface Parameters on Figure B-2 Using DOS for Serial Connection Appendix C Technical Specifications Specification Printer Specification Inches deep Printing Speeds Mode Paper Size Print Speeds Color Monochrome Index KIR Prescribe Index-4 Kyocera Corporation