Intel SR9000MK4U Appendix F: Getting Help

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Appendix F: Getting Help

World Wide Web

http://support.intel.com/support/motherboards/server/SR9000MK4U.

Telephone

All calls are billed per incident, levied in local currency at the applicable credit card

exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for

telephone support at any time without notice).

Before calling, fill out a server issue report form.For the fastest service, please submit

your form via the Internet.

For an updated support contact list, see http://www.intel.com/support/9089.htm/

U.S. and Canada

1-800-404-2284

Europe

Belgium .....02 714 3182

Denmark ...38 487077

Finland ......9 693 79297

France........ 01 41 918529

Germany ...069 9509 6099

Holland...... 020 487 4562

Italy............ 02 696 33276

Norway...... 23 1620 50

Spain.......... 91 377 8166

Sweden.......08 445 1251

UK.............. 870 6072439

Contents

Main Page Safety Information Warnings Page Page Preface About this Manual Manual Organization Product Accessories Additional Information and Software See also the Resource CD that came with your server system. Table 1. Additional Information and Software Powering the System On and Off Powering On the System Power Powering Off the System Power Contents Chapter 1: Intel Server System SR9000MK4U Chassis Overview .......................1 Chapter 2: Intel Server System SR9000MK4U Board Set Overview ..................17 Chapter 3: Installing and Removing Components ................................................33 Page Page Page Appendix G: Regulatory and Compliance Information .......................................229 Page List of Figures Page Page Page List of Tables Page 1 Chassis Overview Chassis Description External Chassis Features Chassis Front Front Panel Optical Drive Bay Hot-swap Hard Drive Bay Page Memory Box Chassis Rear Table 5. NIC LEDs Internal Layout The following diagram shows the location of components inside of the server system. Figure 8. Open System, Top View Internal Chassis Features Power Supply Subsystem ! Cooling Subsystem Page Page 2 Board Set Overview #3 Figure 12. Block Diagram AF001093 Main Board FAN5 FAN4 FAN2 VHDM3 Page Table 7. Main Board Components Table 8. Main Board External I/O Connectors Table 9. Main Board Internal I/O Connectors Configuration Restrictions Table 10. Configuration Restrictions Processor Configurations D C Figure 14. Processor Locations Table 11. Supported Processor Configuration Memory Box Card DIMM Configurations Page Page Figure 17. Memory Upgrade Path Hard Drive Backplane Figure 18. Hard Drive Backplane Top View Note: Available when additional SAS PCI card is inserted into PCI slot. Figure 19. Hard Drive Backplane Bottom View Table 15. Hard Drive Backplane Connectors Front Panel Board Figure 20. Front Panel Board Layout Table 16. Front Panel Board Components Page Page 3 Components Tools Needed Installing and Removing the Front Bezel Removing the Front Bezel Page Installing and Removing the Top Cover Removing the Top Cover Installing the Top Cover Installing and Removing a Hard Drive Installing a Hard Drive Page Removing a Hard Drive Page Hot-swapping a Hard Drive Installing and Removing a Memory Box Installing a Memory Box Page Removing a Memory Box Hot-swapping a Memory Box A B C D E Page Installing and Removing DIMMs DIMM Installation Guidelines Installing DIMMs Removing DIMMs Installing and Removing an Optical Drive Installing an Optical Drive Page Removing the Optical Drive Page Installing and Removing a Fan Installing a Fan Page Removing a Fan Hot-swapping a Fan Installing and Removing a PCI Card Installing a PCI Card Page Page Page Removing a PCI Card Page Page Page Hot-Plugging a PCI Card Installing and Removing a Power Supply Installing a Power Supply Page Removing a Power Supply Page Page Hot-swapping a Power Supply ! Installing and Removing the Front Control Panel and Optical Drive Assembly Removing the Front Control Panel and Optical Drive Assembly Installing the Front Control Panel and Optical Drive Assembly Installing and Removing the Power Supply Box Removing the Power Supply Box Page Page Page Installing the Power Supply Box Page Page Installing and Removing the Power Supply Support Removing the Power Supply Support Page Installing the Power Supply Support Page Installing and Removing the Hard Drive Backplane Cover Removing the Hard Drive Backplane Cover Installing the Hard Drive Backplane Cover Installing and Removing the KVM Card Removing the KVM Card Installing the KVM Card Installing and Removing the PCI Card Divider Removing the PCI Card Divider Page Installing the PCI Card Divider Page Installing and Removing the Air Flow Guide Removing the Air Flow Guide Page Installing the Air Flow Guide Installing and Removing the Fan Box Removing the Fan Box Page Page Installing the Fan Box Page Installing and Removing the Hard Drive Backplane Removing the Hard Drive Backplane Page Page Page Installing the Hard Drive Backplane Page Page Installing and Removing a Processor Removing a Processor Page Installing the Processor Page Page Page Page Page Page Page Page Disassembling a Processor Assembly Page Installing and Removing the Mounting Plate Removing the Mounting Plate Page Installing the Mounting Plate Page Installing and Removing Chassis Handles Installing Chassis Handles Removing Chassis Handles Page 4 Utilities The Extensible Firmware Interface (EFI) Boot Manager Page Table 19. Boot Maintenance Menu Options The Extensible Firmware Interface (EFI) Shell EFI shell commands are listed below. Table 20. EFI Shell Commands Table 20. EFI Shell Commands LSI* SAS Utility Formatting a Hard Drive 4. The SAS Topology is displayed. Select Direct Attach Devices and press the <Enter> key. 5. Select the hard drive and press the <D> key. 6. When the device properties are displayed, select Format and press the <Enter> key. Clearing the CMOS Upgrading the Firmware Figure 131. Firmware Update Block Diagram Hardware Intel Server System SR9000MK4U Product Guide 141 Software How to Use FWUPDATE Table 21. Command Line Description 144 Intel Server System SR9000MK4U Product Guide Execution Screen Figure 133. FWUPDATE Execution Screen Using System Setup Starting Setup Recording Your Setup Settings Navigating Setup Utility Screens Primary Screens Table 24. Main Setup Screen Table 23. Primary Setup Screens Processor Memory Screen Devices Screen Server Management Screen Table 29. COM1 Console Redirection System Information Screen System information as firmware version, and board, chassis, and product information are displayed. Configuring Serial-Over LAN 1. Open System Setup Menu on the screen. 2. Choose Server Management: Page 5 Initial Troubleshooting Steps Page Page Collecting System State Information Page Page How to Read the POST Codes How to Use Selview to Read the System Event Log How to Collect System and Error Logs Collecting System and Error Logs from a Linux* System Collecting System and Error Logs from a Windows* System Page Taking Corrective Action Appendix A: Console Setup On-board VGA Page Serial Console Page Appendix B: Cabling Working with Ribbon Cables Cable Connections Page Page Appendix C: POST Codes 172 Intel Server System SR9000MK4U Product Guide Code Descriptions Classification Operation to Intel Server System SR9000MK4U Product Guide 173 Code Descriptions Classification Operation to 174 Intel Server System SR9000MK4U Product Guide Code Descriptions Classification Operation to Intel Server System SR9000MK4U Product Guide 175 Code Descriptions Classification Operation to 176 Intel Server System SR9000MK4U Product Guide Code Descriptions Classification Operation to Intel Server System SR9000MK4U Product Guide 177 No Code Description Operation to Code Descriptions Classification Operation to 178 Intel Server System SR9000MK4U Product Guide No Code Description Operation to Intel Server System SR9000MK4U Product Guide 179 Table 32. POST Codes Generated by SAL and Logged at the Seven No Code Description Operation to Table 33. Error POST Codes Generated by SAL No Code Description Classification Operation to Recover 180 Intel Server System SR9000MK4U Product Guide Table 33. Error POST Codes Generated by SAL No Code Description Classification Operation to Recover Appendix D: Installation/Assembly Safety Instructions English Deutsch Page Franais Page Espaol Page Italiano Page Page Page Appendix E: Safety Information Warning Labels Page English Server Safety Information Safety Warnings and Cautions Intended Application Uses Site Selection Equipment Handling Practices Power and Electrical Warnings Power Cord Warnings System Access Warnings Rack Mount Warnings Electrostatic Discharge (ESD) Other Hazards Battery Replacement Cooling and Airflow Laser Peripherals or Devices Deutsch Sicherheitshinweise fr den Server Sicherheitshinweise und Vorsichtsmanahmen Zielbenutzer der Anwendung Standortauswahl Handhabung von Gerten Warnungen zu Netzspannung und Elektrizitt Hinweis fr Netzkabel Warnhinweise fr den Systemzugang Warnhinweise fr Racks Elektrostatische Entladungen (ESD) Andere Gefahren Batterieaustausch Khlung und Luftstrom Laser-Peripheriegerte oder -Komponenten Franais Consignes de scurit sur le serveur Scurit: avertissements et mises en garde Domaines dutilisation prvus Slection dun emplacement Pratiques de manipulation de lquipement Alimentation et avertissements en matire dlectricit Avertissements sur le cordon dalimentation Avertissements sur laccs au systme Avertissements sur le montage en rack Dcharges lectrostatiques (ESD) Autres risques Remplacement de la pile Refroidissement et ventilation Priphriques laser Espaol Informacin de seguridad del servidor Advertencias y precauciones sobre seguridad Aplicaciones y usos previstos Seleccin de la ubicacin Manipulacin del equipo Advertencias de alimentacin y elctricas Advertencias sobre el cable de alimentacin Advertencias el acceso al sistema Advertencias sobre el montaje en bastidor Descarga electrosttica (ESD) Sustitucin de la batera Enfriamiento y circulacin de aire Perifricos o dispositivos lser (ESD) Appendix F: Getting Help World Wide Web Telephone U.S. and Canada Europe In Asia-Pacific Region Japan Latin America Page Page Appendix G: Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance Product EMC Compliance - Class A Compliance Certifications / Registrations / Declarations Electromagnetic Compatibility Notices FCC Verification Statement (USA) Industry Canada (ICES-003) Europe (CE Declaration of Conformity) VCCI (Japan) BSMI (Taiwan) RRL (Korea) CNCA (CCC China) Regulated Specified Components Restriction of Hazardous Substances (RoHS) Compliance End of Life / Product Recycling