Intel SR9000MK4U manual Troubleshooting Guide

Table 30. Troubleshooting Guide

Location	Symptom	Solution
Processor	System does not recognize	Check that the processor/MVR are
	part of the processors that	installed properly.
	were installed.	Check that the MVR power cable is
		properly connected.
		Check that the processor is configured.
Memory Box	Memory capacity is indicated	Check if memory is used in Mirror
	less than actual loaded	Mode (green memory box mirror LED
	capacity.	on).
		Check that the memory box is properly
		connected.
		Check that the DIMM is installed
		properly in the memory box.
		Check that the DIMM is configured.
Memory Box	Memory Box Attention LED	Swap the memory box after confirming
	(orange) is on.	the memory is in mirror mode (green
		memory box mirror LED is on).
Hard Drive	Hard drive is not properly	Check that the hard drive is installed
	recognized. Red hard drive	properly.
	LED indicates a fault.	Check that the hard drive is configured.
		Check that the SAS/SATA cable, etc.
		between hard drive backplane and
		main board in the system are properly
		connected.
DVD Drive	DVD drive does not work.	Check that the IDE cable, etc. between
		the DVD drive and main board in the
		system are properly connected.
		Replace the DVD-ROM drive.
Network	Network is not available for	Check that the network cable is
	communication.	properly connected.
		Check that the device of the network
		destination is turned on.
USB Device	A connected device is not	The front ports are USB 1.1. The rear
	recognized.	ports are USB 2.0.
		Check that the USB device and cable
		are properly connected.
		Check that the USB cable, etc.
		between front panel and main-board
		are properly connected.
I/O Card	I/O card is not properly	Check that the I/O card is installed into
	recognized. Attention LED	the slot properly.
	(yellow) blinks.	Check that the variety of I/O card
		corresponds to the installed slot.

Intel® Server System SR9000MK4U Product Guide 155