5.SOFTWARE SETTING PROBLEMS
The machine may not print the data correctly if there are incorrect software settings.
User Check
-Check that the USB cable is not damaged.
-Check that the correct machine is selected if you have an interface switching device.
-Check the descriptions on the software setting in the user’s guide.
-Try resetting the factory settings.
Step | Cause | Check | Result | Remedy |
1 | Failure inside the | Does the machine print | No | Identify the error type, |
| machine | test pattern? |
| and then refer to the |
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| (Check it following the |
| specified section of this |
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| procedure described in |
| chapter. |
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2 | Machine | For Macintosh, has the | No | Verify the product ID. |
| connection | product ID been verified? |
| Product ID: |
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| * Hexadecimal |
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3 | USB host relay | Is the problem solved | Yes | Replace the USB host |
| PCB failure | after replacing the USB |
| relay PCB ASSY. |
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| host relay PCB ASSY? |
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4 | Main PCB failure | Is the problem solved | Yes | Replace the main PCB |
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| after replacing the main |
| ASSY. |
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| PCB ASSY? |
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Confidential |