Troubleshooting
Table 6-1: Troubleshooting continued
Symptom | Possible Cause | Suggested Action |
When installing the software on a NetWare machine, the following error message displays: “UPS Communication Lost.”
The Serial Relay Agent fails to communicate with the UPS.
Verify that the serial cable is plugged into the correct communications port.
Be sure to use
When upgrading the software on a NetWare machine, the following error message displays: “Failed binding a network handle to the NetXCP port.”
Old modules are left from a previous version.
Unload the modules SRA.NLM and SHDNAGNT.NLM and retry the upgrade.
Color palettes are managed | The system is configured | Increase the monitor resolution to |
improperly. | to only display 256 colors. | display more than 256 colors when |
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| browsing into HP Rack and Power |
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| Manager. |
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|
Not all devices and agents in | The timeout and retries | Increase these values on the |
your enterprise are | values are too low. | Automatic Discovery screen and |
discovered. |
| the Manual Discovery screen. |
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| The wrong IP address or | Verify the IP addresses and IP |
| IP address range is used. | address ranges on the Automatic |
|
| Discovery screen and the Manual |
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| Discovery screen. |
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| An incorrect Community | Verify that the discovery is |
| String is being used. | configured to use the correct |
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| Community Strings. |
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| There is no System Agent | Verify that the System Agent is |
| installed. | installed and the service is running. |
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|
CMC sensors are disabled in | The sensor is not | Install the sensor. |
the Current Status window of | installed. |
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the CMC Device Overview |
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screen. |
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| The sensor is not | Enable the sensor on the Sensor |
| enabled. | Setup screen. |
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The CMC | The intrusion sensors are | Assign at least one intrusion |
is not working properly. | not properly assigned. | sensor to each lockset. |
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Device actions are not working | The normal, opposite | Configure the normal, opposite |
properly. | response to the initial | response to each event on the |
| event response is not | Device Actions tab of the Event |
| configured. | Response screen. |
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Connection to a device is lost. | HP Rack and Power | Verify the computer interface cable |
| Manager lost | connection. |
| communication with the |
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| UPS. |
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| continued |
HP Rack and Power Manager User Guide |
