6

Troubleshooting

If utility power is lost, HP Rack and Power Manager begins an orderly shutdown of the system. HP Rack and Power Manager saves work in progress and logs all significant power and battery events.

For situations other than power outages, note the following:

•The power device must be attached to the server with the correct communications cables. Refer to the documentation that came with your power device.

•The communications cable from the power device to the server must be attached to the communications port as configured in HP Rack and Power Manager for that power device.

Table 6-1 lists troubleshooting items that can occur during HP Rack and Power Manager installation or operation.

Table 6-1: Troubleshooting

Symptom

Possible Cause

Suggested Action

During installation, the Serial

The UPS is powered

Power up the UPS.

Relay Agent fails to

down.

 

communicate with the UPS.

 

 

 

 

 

 

The UPS cable

Verify that the UPS cable

 

connections are faulty.

connections are secure. Rerun the

 

 

Serial Relay Agent Setup

 

 

Application.

 

 

 

 

The incorrect COM port

Rerun the Serial Relay Agent

 

was selected when the

Setup Application.

 

agent was installed.

 

 

 

 

Installation on a Linux server is

The proper library is not

Install the compatible library

unsuccessful.

installed.

compat-libc++.x.x.x.rpm

 

 

on the Linux server.

 

 

 

HP Rack and Power Manager

The proper library is not

Install the compatible library

installs, but does not run on a

installed.

compat-libc++.x.x.x.rpm

Linux server.

 

on the Linux server.

 

 

 

 

 

continued

HP Rack and Power Manager User Guide

6-1