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| Troubleshooting | |
| Table |
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| Symptom | Possible Cause | Suggested Action | |
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| HP Rack and Power Manager | The SNMP Read/Write | Use a terminal emulation program | |
| does not communicate with a | Community string | to update the strings on the CMC | |
| CMC. | displayed on the CMC | device or change the strings on the | |
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| Properties screen does | CMC Properties screen to match | |
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| not match that on the | those on the CMC device. | |
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| CMC device. |
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| The IP address and | Verify that the IP address and | |
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| subnet mask are not set | subnet have been correctly set up | |
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| up correctly. | on the CMC. | |
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| The network cable is | Replace the cable. | |
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| faulty. |
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| After installing HP Rack and | Content from the website | If you are browsing from a | |
| Power Manager, you are | is being blocked. | Windows 2003 machine using | |
| unable to browse to the |
| Internet Explorer, check the | |
| Management Server. |
| Enhanced Security settings to | |
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| make sure that the website you are | |
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| browsing to is a trusted website. | |
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| HP Rack and Power Manager | The UPS is off. | Turn the UPS on. | |
| does not communicate with a |
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| UPS. |
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| The System Agent or | Verify that the agent service is | |
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| Serial Relay Agent is not | started. | |
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| running. |
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| The communications | Reinstall the communications | |
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| cable is not connected, | cable. | |
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| secured, or properly |
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| installed. |
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| A Windows 2003 server does | The system requires a | Go to http://www.microsoft.com | |
| not restart after a power loss. | hotfix. | and search for Knowledge Base | |
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| Article 819760. | |
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| A Windows | The system requires a | Go to http://www.microsoft.com | |
| does not shutdown gracefully if | hotfix. | and search for Knowledge Base | |
| the user is logged in to the |
| Article 821287. | |
| console and has locked the |
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| console. |
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Low battery | The battery is low on |
| voltage. |
Allow the battery to recharge for 24 hours. HP Rack and Power Manager sends a low battery warning approximately two to five minutes before UPS shutdown. This warning is approximate, and the actual time to shutdown can vary significantly.
Replace the battery. Refer to the documentation that came with the UPS.
continued
HP Rack and Power Manager User Guide |
