Lucent Technologies 6.0 Call Type Queue Priority Level 3

MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111 Issue 1 February 1998
Common Administrative Procedures
Page3-51QCC Optional Features
3
Console Display/Instructions Additional Information PC
Specify the operator position.
Assign or remove the operator from the call type specified
in Step 4 of the main procedure.
Select or
.
You may continue to assign or remove QCC
operators from the call type by repeating
Steps 2 and 3.
Return to the System Programming menu.
Select five times.
Call Type Queue Priority Level 3
Use this procedure to assign a priority value (1 to 7) that determines the order in
which calls programmed to ring into the QCC queue are sent to QCC system
operator positions. A value of 1 is the highest priority. The QCC queue priority
level is assigned for the following types of calls:
■Dial 0 calls (internal calls to the system operator)
■DID calls to invalid destinations (unassigned extension numbers)
■Calls to the Listed Directory Number (extension for the QCC queue)
■Calls programmed to return to the QCC queue (returning from extending,
camped-on, held calls, and operator parked calls)
■Group Coverage calls
■Calls signed in (Follow) or forwarded to the system operator
■Calls to a system operator extension number
This procedure does not include programming the QCC queue priority level for
= option name selected in Step 4
If no DSS is attached:
SP: “Entering an Extension”
If DSS is attached:
Toggle the red LED on or off as required.
On = operator receives call type.
Flashing = operator does not receive call type.
Off = extension is not an operator position.