MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111 Issue 1
February 1998
Common Administrative Procedures
Page3-219System Features
3
SMDR Talk Time 3
In Release 4.2 and later systems, the Talk field was added to the SMDR call
record. The talk field is designed for the MERLIN LEGEND Reporter application
that is used to capture detailed information on incoming and o utgoing voice and
data calls with a special emphasis on calling groups. The talk field contains the
talk-time duration—the amount of time (59:59 maximum) that a calling group
agent spends on an incoming call including any actions that the agent takes while
handling the call.
If your system includes a MERLIN LEGEND Reporter, the Talk Time option must
be enabled. All other configurations must have the Talk Time option disabled.
Summary: SMDR Talk Time 3
Programmable by System Manager
Mode All
Idle Condition Not required
Planning Form 8a, System Features
Factory Setting Disabled
Valid Entries Enable, Disable
Inspect No
Copy Option No
Console Procedure → → → or →
→ →
PC Procedure → → → or →→→
Procedure: SMDR Talk Time 3
Console Display/Instructions Additional Information PC
Select the Options menu.