Lucent Technologies 6.0 Procedure: Queue Control 3

MERLIN LEGEND Communications System Release 6.0

System Programming

555-660-111 Issue 1

February 1998

Common Administrative Procedures

Page3-190Optional Group Calling Features

Procedure: Queue Control 3

Console Display/Instructions Additional Information PC

Select the Extensions menu.

Go to the second screen of the Extensions menu.

Select Group Calling.

Go to the second screen of the Group Calling menu.

Press More.

Contents

Main Customer Support Informati on Ordering Informatio n Support Telephone Number Customer Support Information suspect you are being vic timized should be reported Contents 1 2 3 4 5 A B C D E F G H GL IN Figures 0 1 Programming Basics 2 Programming with SPM 3 Common Administrative Procedures 4 Programming Procedures E Button Diagrams Tab le s 0 1 Programming Basics 2 Programming with SPM 3 Common Administrative Procedures 4 Programming Procedures 5 Centralized Telephone Programming C LED Displays D General Feature Use and Telephone Programming F Sample Reports H Programming Special Characters Page IMPORTANT SAFETY INSTRUCTIONS 0 For your personal safety, DO NOT install an MFM yourself. SAVE THESE INSTRUCTIONS About This Book Intended Audience System Planning How to Use This Book Terms and Conventions Used Lines, Trunks, and Facilities Typographical Conventions very headpiece. must Product Safety Labels Security SECURITYlALERT: Related Documents 0 How to Comment on This Book Programming Basics 1 Introduction to System Programming 1 Planning Forms 1 Types of Programming 1 System Programming Console 1 Page1-4System Programming Console Figure 11. MLX-20L Telephone with Direct Station Selector (DSS) Console Components 1 Refer to Figure 11 for the location of the components described below. MLX-20L Console Components 1 DSS Components 1 Console Buttons 1 Fixed Display Buttons 1 fixed display button. MENU MODE: Select Feature Press HOME to Exit Directory Messages Posted Msg Alarm Clock Timer Sys Program Unlabeled Display Buttons 1 Console Overlay 1 System Programming Page1-9System Programming Console Line 21Line 1 Line 14 Line 34 Figure 14. Selecting a Block of Lines/Trunks For a single line, go to Block Procedure. Single Line Procedure. For a block of lines, go to Programming Procedures 1 Procedure Organization 1 Procedure Contents 1 Programming Screens 1 s. sspp s. X N. Verifying Data Entry 1 Using the Programming Procedures 1 Format 1 The Step Line 1 Console/Display Instructions Header 1 previous x Additional Information and P C Headers 1 Branching 1 branching. Branching follow within the branch procedure, return to the main procedure, Single or Block Items 1 Saving Entries and Moving among Screens 1 Using Enter 1 In a few cases, Page Using Next 1 enter the lowes t number in the sequence Page1-24Programming Procedures System Programming Hierarchy 1 and Equipment Operations Reference Page1-25Programming Procedures Page1-26Programming Procedures Page1-27Programming Procedures Page1-28Programming Procedures Page1-29Programming Procedures Page1-30Programming Procedures Page1-31Programming Procedures Page1-32Programming Procedures 555-660-111 Issue 1 Page1-33Programming Procedures Page1-34Programming Procedures Page1-35Programming Procedures Page1-36Programming Procedures Page1-37Programming Procedures 555-660-111 Issue 1 Page1-38Programming Procedures Page1-39Programming Procedures Page1-40Programming Procedures Page1-41Programming Procedures Page1-42Programming Procedures Access to System Programming from the MLX-20L Console 1 xs. System Programming Menu 1 Exiting System Programming 1 Idle States 1 forced idle. System Forced Idle 1 ss/pp Line or Trunk Idle 1 only Extension Forced Idle 1 100D Module Idle 1 Forced Idle Reminder Tones 1 Product Enhancements 1 Release 1.1 Notes Equipment and Operations Reference Feature Reference Programming and Maintenance 1 SPM 1 Equipment 1 PF Registration 1 Release 2.0 Enhancements 1 Release 2.0 Notes Programming 1 Fax Attendant System 1 408 GS/LS-MLX Module 1 Primary Rate Interface (PRI) 1 Maintenance 1 Release 2.1 Notes Release 2.1 Enhancements 1 generic Installation and Hardware 1 Equipment and Operations 1 Additional Application Packa ges, Telephones, Adjuncts, and Adapter 1 Release 3.0 Enhancements 1 Equipment 1 Installation, Upgrade Administration, and Maintenance 1 User Features 1 Security 1 Caller ID 1 Shared System Access (SSA) 1 Authorization Codes 1 Direct Voice Mail 1 Additional Features 1 Additional Application Packa ges, Adjuncts, and Adapter Enhancements 1 PassageWay PagePal1 Fax Attendant 2.1.1 1 Call Accounting System (CAS) for Windows 1 Group Videoconferencing 1 Release 3.1 Enhancements 1 Security Features 1 on a per-extension basis. Call Restriction Checking for Star Codes 1 Trunk-to-Trunk Transfer for Each Extension 1 Page Page Support for T1 Digital Data Transmission 1 Downloadable Firmware for 016 T/R Board and NI-BRI Board 1 time limit User Features 1 Delayed Call Forwarding 1 Voice Announce on the QCC 1 Single-Line Telephone Enhancements 1 Security Features 1 7-Digit Password for SPM 1 Release 4.1 Enhancements 1 Coverage Timers Programmed for IndividualExtensions 1 Night Service with Coverage Control 1 Night Service Group Line Assignment 1 Forward on Busy 1 Maintenance Testing for BRI Facilities that Are Part of Multiline Hunt Gro ups (MLHGs) 1 Release 4.2 Enhancements 1 Additional Network Switch an d Services Options for ISDN PRI 1 Page MERLIN LEGEND Reporter 1 Maintenance Enhancements 1 Change to Permanent Error Alarm 1 Installation, Programming, and Maintenance. Enhanced Extension Information Report 1 Release 5.0 Enhancements 1 Computer Telephony Integration (CTI) 1 Basic Call Control 1 Screen Pop 1 monitored non- monitored HotLine Feature 1 Group Calling Enhancements 1 Most Idle Hunt Type 1 Delay Announcement Devices 1 Enhanced Calls-in-Queue Alarm Thresholds 1 MLX-5 and MLX-5D Telephones 1 Release 6.0 Enhancements 1 Private Networks 1 tandem trunks Page Group Calling Enhancements 1 Queue Control 1 Prompt-Based Overflow 1 Centrex Transfer via Remote Call Forwarding 1 outside calls ll Authorization Codes and Remote Call Forwarding 1 Programming with SPM 2 System Requirements 2 Installing the SPM Software 2 DOS Installation 2 Page DOS Installation with Windows 95 2 Installation 2 one Page Configuring a PIF file for DOS SPM 2 Hiding the spm.exe and spm.bat Files 2 Initializing the SPM Software 2 Page Page Page Connecting the PC 2 Direct Local Connection 2 System Programming Page2-14Connecting the PC Programming with SPM 2 Figure 22. Direct Local Connection, PC More Than 50 ft. Away Local Modem Connection 2 Remote Modem Connection 2 Accessing SPM 2 With a Direct Local Connection 2 Page With a Local or Remote Modem Connection 2 Set the Programming Language 2 Modem Connections 2 Page Page Using SPM 2 SPM Screens 2 Page Page Page SPM Main Menu Options 2 SPM Help 2 Backup 2 Determining the Release Num ber of a Backup File 2 backup filename Page Page Page Boards 2 Page Page module name Browse 2 Convert 2 Page Page Page Page Language 2 PC language console window language. PC Language 2 Maintenance 2 Pass-Thru 2 Page Page Password 2 Page Print Options 2 SMDR Port Output 2 PC Port Output 2 Restore 2 ! Page System Programming 2 Basic Programming Information 2 In a few cases, Idle States 2 forced idle. System Forced Idle 2 Line or Trunk Idle 2 only Extension Forced Idle 2 Forced Idle Reminder Tone 2 Accessing System Programming 2 Printing Reports 2 Print Hard Copy 2 Print to Hard Disk 2 Print to Floppy Disk 2 Upgrading the System 2 Before You Begin 2 Inter-Release Compatibility 2 Page Page Upgrade Procedure 2 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Surrogate Mode Programming 2 Page Common Administrative Procedures 3 Page Basic System Operating Conditions 3 System Programming Positio n Assignment 3 Summary: System Programming Position Assignment 3 Procedure: System Programm ing Position Assignment 3 System Language 3 Summary: System Language 3 Procedure: System Language 3 Set System Date 3 Summary: Set System Date 3 Procedure: Set System Date 3 xxxxxx mmddyy Set System Time 3 Summary: Set System Time 3 Page System Renumbering 3 Flexible Numbering not from to from and to are sequential. Page3-13System Renumbering Figure 32. 3-Digit Numbering Figure 33. Set Up Space Numbering Page Page Block Renumbering 3 Summary: Block Renumbering 3 Page Page Non-Local Dial Plan Extension Ranges 3 Specifying New Extension Ranges 3 Summary: Specifying New Extension Ranges 3 Page Page Deleting Extension Ranges 3 Summary: Deleting Extension Ranges 3 Procedure: Deleting Extension Ranges 3 Page System Operator Positions 3 Primary Operator Positions 3 QCC System Operator Positions 3 Summary: QCC Operator Positions 3 Page DLC Operator Positions 3 Summary: Identify or Remove DLC Operator Positions 3 Procedure: Identify or Rem ove DLC Operator Positions 3 Page Optional Operator Features 3 Operator Hold Timer 3 Summary: Operato r Hold Timer 3 Procedure: Operator Hold Timer 3 nnn = 10 to 255). DLC Operator Automatic H old 3 Summary: DLC Operator Au tomatic Hold 3 Procedure: DLC Operator Automatic Hold 3 QCC Optional Features 3 Hold Return 3 Summary: Hold Return 3 Procedure: Hold Return 3 Automatic Hold or Release 3 Summary: Automatic Hold or Release 3 Procedure: Automatic Hold o r Release 3 Page Queue over Threshold 3 Summary: Queue over Threshold 3 Procedure: Queue over Threshold 3 Page Elevate Priority 3 Summary: Elevate Priority 3 Procedure: Elevate Priority 3 Page Page Page QCC Operator to Receive Call Types 3 Page Procedure: QCC Operator to Receive Call Types 3 Page Page Call Type Queue Priority Level 3 Page Page Message Center Operation 3 Summary: Message Center Operation 3 Page Extended (Directed) Call Completion 3 Summary: Extended (Directed) Call Completion 3 Procedure: Extended (Directe d) Call Completion 3 Return Ring 3 Summary: Return Ring 3 Page nn = 1 to 15). Position Busy Backup 3 Summary: Position Busy Backup 3 Procedure: Position Busy B ackup 3 Voice Announce 3 Summary: Voice Announce 3 Procedure: Position Busy B ackup 3 Page Extensions 3 Assign Trunks or Pools to Extensions 3 personal lines. Page Summary: Assign Trunks or Pools to Extensions 3 Page Page Page Copy Line/Trunk Assignments 3 Summary: Copy Line/Trunk Assignments 3 Page Page Page Assign Intercom or System Access Buttons 3 Page Summary: Assign Intercom or System Access Buttons 3 Page Procedure: Assign Intercom or System Access Buttons 3 , [nn] [nnnn] + , [nnnn] [nn] Page Page Page Summary: Analog Multiline Telephones without BIS or HFAI Capability 3 Procedure: Analog Multiline Telephones without BIS or HFAI Capability 3 Analog Multiline Telephones with Voice Announce to Busy 3 Summary: Analog Multiline Telephones with Voice Announce to Busy 3 Procedure: Analog Multiline Telephones with Voice Announce to Busy 3 Analog Multiline Telephones in Data Work stat ion s 3 Fax Machines 3 Page Page Page Page Optional Extension Features 3 Page Procedure: Extension Language 3 Page Page Pool Dial-Out Code 3 Summary: Pool Dial-Out Code 3 Procedure: Pool Dial-Out Code 3 Page Calling Restrictions 3 Summary: Calling Restrictio ns 3 Procedure: Calling Restrictions 3 Copy Calling Restrictions 3 Page Procedure: Copy Calling Restrictions 3 Page Page ARS Restriction Level For Extensions 3 Summary: Assigning ARS Restriction Level For an Extension 3 DropDial restriction level Procedure: Assigning ARS Restriction Level For an Extension 3 Page Forced Account Code Entry 3 Summary: Forced Account Code Entry 3 Procedure: Forced Account Code Entry 3 Page Microphone Operation 3 Summary: Microphone Operation 3 Procedure: Microphone Operation 3 Page Authorization Codes 3 . home extension Summary: Authorization Codes 3 Procedure: Authorization Codes 3 xxxxxxxxxxx Remote Call Forwarding 3 Summary: Remote Call Forwarding 3 Page Delayed Call Forwarding 3 Page Procedure: Delayed Call Forwarding 3 Trunk-to-Trunk Transfer 3 Summary: Trunk-to-Trunk Transfer 3 Procedure: Trunk-to-Trunk Transfer 3 Page Primary Cover Ring Delay 3 Summary: Primary Cover Ring Delay 3 Procedure: Primary Cover Ring Delay 3 Page Secondary Cover Ring Delay 3 Summary: Secondary Cover Ring Delay 3 Procedure: Secondary Cover Ring Delay 3 Page Group Coverage Ring Delay 3 or Summary: Group Coverage Ring Delay 3 Procedure: Group Coverage Ring Delay 3 Page HotLine 3 Summary: HotLine 3 Procedure: HotLine 3 Page Page xxxx = Page Optional Group Features 3 Pickup Groups 3 Summary: Pickup Groups 3 Dial ext. no. Procedure: Pickup Groups 3 Group Paging 3 Page Page Group Coverage Member Assignments 3 senders. receivers Page Page Group Coverage Delay Interval 3 Summary: Group Coverage Delay Interval 3 Procedure: Group Coverage Delay Interval 3 Group Calling Member Assignment s 3 Summary: Group Calling Member Assignments 3 Page Page Group Calling Line/Trunk or Pool Assignments 3 Type line/trunk no. Summary: Group Calling Line/Trunk or Pool Assignments 3 Procedure: Group Calling Li ne/Trunk or Pool Assignments 3 [sspp [nnn Optional Group Calling Features 3 Hunt Type 3 Summary: Hunt Type 3 Page Page Group Calling Delay Annou ncements 3 Summary: Group Calling Delay Announcements 3 Enter or Type ext. no. of announcement device Procedure: Group Calling De lay Announcements 3 XXXXXXX Group Calling Announcement Interv al 3 Type the Announcement Interval Summary: Group Calling Announcement Interval3 Procedure: Group Calling A nnouncement Interval 3 Page Page Page Group Coverage Receiver 3 Page Page Group Calling Overflow and Thresh olds 3 Page Procedure: Group Calling Ov erflow and Page Page Page Group Calling Message-Waiting Indica tor 3 Type ext. no. for MWI receiver Summary: Group Calling Message-Waiting Indicator 3 Procedure: Group Calling M essage-Waiting Indicator 3 Page Group Calling Calls-In-Queue Alarm Thresholds 3 Summary: Group Calling Calls-In-Queue Alarm + or or Type no. of calls Procedure: Group Calling Ca lls-In-Queue Alarm Page Group Calling External Alert for + Type ext. no. for alert Summary: Group Calling External Alert for Procedure: Group Calling External Al ert for Page Group Type 3 Page Page Queue Control 3 Summary: Queue Control 3 Dial calling group ext. no. Dial no. of Procedure: Queue Control 3 Page System Features 3 Transfer Return Time 3 Summary: Transfer Return Time 3 Procedure: Transfer Return Time 3 Page One-Touch Transfer/One-Touch Hold 3 Summary: One-Touch Transfer/Hold 3 or Procedure: One-Touch Transfer/Hold Transfer Audible 3 Summary: Transfer Audible 3 Procedure: Transfer Audible 3 Type of Transfer 3 Summary: Type of Transfer 3 Page Camp-On Return Time 3 Summary Camp-On Return Time: 3 Procedure: Camp-On Return Time 3 Page Delay Ring Interval 3 Summary: Delay Ring Interval 3 Page Page Page Extension Status 3 Summary: Extension Status 3 Procedure: Extension Status 3 SMDR Language 3 Summary: SMDR Language 3 Procedure: SMDR Language 3 SMDR Call Report Format 3 Summary: SMDR Call Report Format 3 Page SMDR Call Length 3 Summary: SMDR Call Length 3 Procedure: SMDR Call Length 3 SMDR Calls Recorded on Call Report 3 Summary: SMDR Calls Recorded on Call Report 3 Procedure: SMDR Calls Recorded on Call Report 3 SMDR Account Code Format 3 Summary: SMDR Account Code Format 3 Procedure: SMDR Account Code Format 3 Page SMDR Talk Time 3 Summary: SMDR Talk Time 3 Procedure: SMDR Talk Time 3 Page Inside Dial Tone 3 Summary: Inside Dial Tone 3 Procedure: Inside Dial Tone 3 Reminder Service Cancel 3 Summary: Reminder Service Cancel 3 Drop DropDial time + + Type time Procedure: Reminder Service Cancel 3 Redirect Outside Calls to U nassigned Extension Numbers 3 Summary: Redirect Outside Calls to Unassigned Extension Numbers 3 More More or Dial ext. no. or Procedure: Redirect Outside Calls to Unassigned Extension Numbers 3 Page Page Page xxxxxx Recall Timer 3 Summary: Recall Timer 3 Procedure: Recall Timer 3 Interdigit Timers 3 Allowed Lists 3 Summary: Allowed Lists 3 DropDial no. Procedure: Allowed Lists 3 e le I nnnnnn Assign Allowed Lists to Extensions 3 Summary: Assign Allowed Lists to Extensions 3 Page Page Disallowed Lists 3 Summary: Disallowed Lists 3 Procedure: Disallowed Lists 3 Assign Disallowed Lists to Extensions 3 Summary: Assign Disallowed Lists to Extensions 3 Procedure: Assign Disallowed Lists to Extensions3 Page Night Service 3 Night Service Group Assignment 3 Summary: Night Service Group Assignment 3 Page Page next Night Service with Outward Restriction 3 next Page Page Page Night Service with Time Set 3 Page Procedure: Night Service with Time Set 3 xxxxx mm hh 0, Monday = 1, Page Night Service with Coverage Control 3 Summary: Night Service with Coverage Control 3 Procedure: Night Service with Coverag e Control 3 Labeling 3 MLX-20L Users Guide Extension Directory 3 Summary: Extension Directory 3 Procedure: Extension Directory 3 Page Lines or Trunks 3 Summary: Lines or Trunks 3 DropDial label Procedure: Lines or Trunks 3 [sspp] [nnn] Posted Message 3 Summary: Posted Messages 3 DropEnter message Procedure: Posted Messages 3 Page Group Calling 3 Summary: Group Calling 3 Procedure: Group Calling 3 Page Page Page Page n = Print Reports 3 Report Language 3 Summary: Report Language 3 Procedure: Report Language 3 Page Printing System Reports 3 Page Summary: Printing System Reports 3 Page Page Page Memory Card 3 Card Types 3 Page3-280Memory Card Figure 34. PCMCIA Memory Card LUCENT TECHNOLOGIES PROPRIETARY Release 3.5 Write protect MEMO Avoid high temperatures and direct Inserting the Card 3 Figure 35. Inserting the Memory Card Backup 3 Summary: Backup 3 Select backup file Procedure: Backup 3 Page mm/dd Automatic Backup 3 nnnnnnnnnnn Page Procedure: Automatic Backup 3 Page xxxxx d dhhmm Backup Messages 3 Backup Canceled 3 Card Removed While Backup Is in Progress 3 Card Missing or Card Not Inserted Correctly 3 Page Programming Procedures 4 Basic System Operating Conditions 4 System Restart 4 This procedure is to be performed by qualified support personnel only. Summary: System Restart 4 Procedure: System Restart 4 System Programming Positio n Assignment 4 Summary: System Programming Position Assignment 4 System Language 4 Summary: System Language 4 Board Renumbering 4 This procedure is to be performed by qualified support personnel only. Summary: Board Renumbering 4 Procedure: Board Renumbering 4 Mode of Operation 4 Equipment and Operations Reference. Summary: Mode of Operation 4 Procedure: Mode of Operation 4 Automatic Maintenance Bus y 4 or Summary: Automatic Maintenance Busy 4 Procedure: Automatic Mainte nance Busy 4 Set System Date 4 Summary: Set System Date 4 Set System Time 4 Summary: Set System Time 4 System Renumbering 4 Flexible Numbering from or to are not sequential. from and to are sequential. Page4-16System Renumbering Figure 42. 3-Digit Numbering Figure 43. Set Up Space Numbering Select System Numbering Plan 4 Summary: Select System Numbering Plan 4 Procedure: Select System Numbering Plan 4 Page Page Page Non-Local Dial Plan Extension Ranges 4 Summary: Specifying New Extension Ranges 4 Dial no. of pattern for extension range Summary: Deleting Extension Ranges 4 Direct Station Selector (DSS) Page Buttons 4 Page Page Page System Operator Positions 4 QCC Operator Position 4 Summary: QCC Operator Positions 4 DLC Operator Positions 4 Summary: Identify or Remove DLC Operator Positions 4 Lines and Trunks 4 Type of Trunk 4 Summary: Type of Trunk 4 Procedure: Type of Trunk 4 n = 1 to 4; 800 ports: n = 1 to 8. Page Procedure: Outmode Signal ing for Loop- or Ground-Start Trunks 4 Page Rotary Trunk Digit Transfer 4 Summary: Rotary Trunk Digit Transfer 4 Procedure: Rotary Trunk Digit Transfer 4 Ringing Frequency 4 Summary: Ringing Frequency 4 Procedure: Ringing Frequency 4 Second Dial Tone Timer 4 Summary: Second Dial Tone Timer 4 Procedure: Second Dial Tone Timer 4 nnnn Disconnect Signaling Relia bility 4 Summary: Disconnect Signal ing Reliability 4 Procedure: Disconnect Signa ling Reliability 4 Toll Type 4 Summary: Toll Type 4 Select block of lines/trunks Type no. of the line/trunk Select block of lines/trunkToggle letter Procedure: Toll Type 4 Page Hold Disconnect Interval 4 Page Procedure: Hold Disconnect Interval 4 Page Principal User for Personal Line 4 Summary: Principal User for Personal Line 4 Procedure: Principal User for Personal Line 4 Page QCC Queue Priority Level 4 Summary: QCC Queue Priority Level 4 Page Page Page QCC Operator to Receive Calls 4 Page Page Page Loop-Start Identification Delay 4 Page Procedure: Loop-Start Identification Delay 4 Page Clock Synchronization 4 Page Page Page Page Page Trunks to Pools Assignment 4 Summary: Trunks to Pools Assignment 4 Page Page Page Copy Options for Lines/Trunks 4 Page Page Page Page Uniform Dial Plan Facilities 4 Switch Identifiers 4 must Page Page nn xxxx = Page DS1 Facilities 4 Type of DS1 Facility 4 Page Page Page Type slot no. Program options Type slot no. Type channel no. Procedure: Type of DS1 Facility 4 Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Switched 56 Data Dial Plan Routing 4 Page Page Frame Format 4 Summary: Frame Format 4 Select format type Procedure: Frame Format 4 Page Zero Code Suppression 4 Summary: Zero Code Suppression 4 or Procedure: Zero Code Suppression 4 Signaling Mode 4 Summary: Signaling Mode 4 Page Line Compensation 4 Page Page Page Page Tie Trunks 4 Equipment and Operations Reference Direction 4 Summary: Direction 4 Page Page Tie Trunk Seizure Type 4 Summary: Tie Trunk Type 4 Procedure: Tie Trunk Type 4 Page E&M Signal 4 Summary: E&M Signal 4 Specify signaling type Procedure: E&M Signal 4 Dial Mode 4 Page Page Page Tie Trunk Dial Tone 4 Summary: Tie Trunk Dial Tone 4 Page Page Page Page Page nnnn = Page Page Page DID Trunks 4 Block Assignment 4 Summary: Block Assignment 4 Page Page Page DID Trunk Type 4 Summary: DID Trunk Type 4 or Procedure: DID Trunk Type 4 Disconnect Time 4 Summary: Disconnect Time 4 Page Page Page Procedure: Expected Digits 4 Page Page Page Page Page n = 1 or 2 Signaling 4 Page Page Invalid Destination 4 Summary: Invalid Destinati on 4 Procedure: Invalid Destination 4 PRI Facilities 4 Switch Type 4 other Summary: Switch Type 4 Specify switch type Procedure: Switch Type 4 ss Telephone Number 4 Summary: Telephone Number 4 Page N) if one is ass igned. B-Channel Groups 4 Page Procedure: B-Channel Groups 4 nn [sspp]. Page Page Network Service 4 Page Page Page Page Page Page Copy Telephone Number to Send 4 Summary: Copy Telephone Number to Send 4 Procedure: Copy Telephone Number to Send 4 Page Incoming Routing 4 Specify routing method Summary: Incoming Routing 4 Procedure: Incoming Routing 4 Page Page Procedure: Telephone Number to Send 4 Page Page Page Page Timers and Counters 4 Page Page Procedure: Timers and Counters 4 Page Page Page Page Page Dial Plan Routing 4 Page Page Page Page Page Page Page Page nn n = Page Page Page Page Outgoing Tables 4 Network Selection Tables 4 Page Page Special Services Tables 4 Page Procedure: Special Services Tables 4 Page Page Page Page Page Call-by-Call Service Table 4 Summary: Call-by-Call Serv ice Table 4 Page Procedure: Call-by-Call Service 4 l e l le Page Page Page Page Page Page Page Page BRI Facilities 4 Service Profile Identifier (SPI D) and Directory Number (DN) 4 Summary: Service Profile Identifier (SPID) and Directory Number (DN) 4 Page nnn xxxxxxxxxxxxxxxxxxxx xxxxxxxxxx Timers 4 Summary: Timers 4 Page Page Extensions 4 Assign Trunks or Pools to Extensions 4 personal lines. Page Summary: Assign Trunks or Pools to Extensions 4 Dial ext. no. E Dial line/trunk no. Dial ext. no. Select Type ext. no. Type ext. no. Select trunk range Copy Line/Trunk Assignments 4 Page Assign Intercom or System Access Buttons 4 Summary: Assign Intercom or System Access Buttons 4 Dial copy to ext. no. Summary: Analog Multiline Telephones without BIS or HFAI Capability 4 Analog Multiline Telephones with Voice Announce to Busy 4 Summary: Analog Multiline Telephones with Voice Announce to Busy 4 Auxiliary Equipment 4 Music On Hold 4 Summary: Music on Hold 4 Procedure: Music on Hold 4 Loudspeaker Paging 4 Summary: Loudspeaker Paging 4 Procedure: Loudspeaker Paging 4 Page Maintenance Alarms 4 Summary: Maintenance Alarms 4 Procedure: Maintenance Alarms 4 Voice Messaging System and Automated Attendant 4 Page Procedure: Voice Messaging System and Automated Attendant 4 Page Page Computer Telephony Integration (CTI) Link 4 PassageWay Telephony Services Network Managers Guide. Summary: CTI Link 4 Dial extension no. Type the slot no. Type extension number Dial the slot no. Procedure: CTI Link CTI Link Programming Errors 4 System Not in Hybrid/PBX Mode 4 Not on MLX Port Module 4 Extension Selected Is System Programming Port 4 MLX Port Module Contains Firmware Vintage 29 4 Page Optional Extension Features 4 Extension Language 4 Summary: Extension Language 4 Page Calling Restrictions 4 Summary: Calling Restrictio ns 4 Copy Calling Restrictions 4 Page ARS Restriction Level For Extensions 4 Summary: Assigning ARS Restriction Level for an Extension 4 DropDial restriction level Forced Account Code Entry 4 Summary: Forced Account Code Entry 4 Microphone Operation 4 Summary: Microphone Operation 4 Authorization Codes 4 Summary: Authorization Codes 4 Remote Call Forwarding 4 Summary: Remote Call Forwarding 4 Delayed Call Forwarding 4 Summary: Delayed Call Forwarding 4 Page Optional Operator Features 4 Operator Hold Timer 4 Summary: Operato r Hold Timer 4 DLC Operator Automatic H old 4 Summary: DLC Operator Au tomatic Hold 4 QCC Optional Features 4 Hold Return 4 Summary: Hold Return 4 Automatic Hold or Release 4 Summary: Automatic Hold or Release 4 Queue over Threshold 4 Summary: Queue over Threshold 4 Elevate Priority 4 Summary: Elevate Priority 4 Page Page Page Extended (Directed) Call Completion 4 Summary: Extended Call Completion 4 Return Ring 4 Summary: Return Ring 4 Position Busy Backup 4 Summary: Position Busy Backup 4 Page Optional Group Features 4 Pickup Groups 4 Summary: Pickup Groups 4 Page Group Coverage Member Assignments 4 senders receivers Summary: Group Coverage Member Assignments4 Page Group Calling Member Assignment s 4 Type ext. no. Summary: Group Calling Member Assignments 4 Page Optional Group Calling Features 4 Hunt Type 4 Summary: Hunt Type 4 or or Group Calling Delay Annou ncements 4 Page Group Calling Repeat Announcem ent 4 Summary: Group Calling Repeat Announcement 4 Group Coverage Receiver 4 Summary: Group Coverage Receiver 4 Group Calling Overflow and Thresh olds 4 Page Summary: Group Calling Message-Waiting Indicator 4 Type ext. no. for MWI receiver Group Calling Calls-In-Queue Alarm Thresholds 4 Summary: Group Calling Calls-In-Queue Alarm Threshold 4 + or or Type no. of calls Group Calling External Alert for Calls-In-Queue Alarm 4 Summary: Group Calling External Alert for Calls-In-Queue Alarm 4 + Type ext. no. for alert Group Type 4 Summary: Group Type 4 Queue Control 4 Page System Features 4 Transfer Return Time 4 Summary: Transfer Return Time 4 One-Touch Transfer/One-Touch Hold 4 Summary: One-Touch Transfer/Hold 4 or or Transfer Audible 4 Summary: Transfer Audible 4 Type of Transfer 4 Summary: Type of Transfer 4 Camp-On Return Time 4 Summary Camp-On Return Time 4 Page Page Extension Status 4 Summary: Extension Status 4 SMDR Language 4 Summary: SMDR Language 4 SMDR Call Report Format 4 Summary: SMDR Call Report Format 4 Page SMDR Calls Recorded on Call Report 4 Summary: SMDR Calls Recorded on Call Report 4 SMDR Account Code Format 4 Summary: SMDR Account Code Format 4 Page Inside Dial Tone 4 Summary: Inside Dial Tone 4 Reminder Service Cancel 4 Summary: Reminder Service Cancel 4 Drop DropDial time + Type time + Redirect Outside Calls to U nassigned ExtensionN umbers 4 More More or Dial ext. no. or group no. or Type ext. no. or group no. Page Recall Timer 4 Summary: Recall Timer 4 Interdigit Timers 4 Allowed Lists 4 Summary: Allowed Lists 4 DropDial no. Assign Allowed Lists to Extensions 4 Summary: Assign Allowed Lists to Extensions 4 Disallowed Lists 4 Page Remote Access Features 4 Page Remote Access over Networked Tandem PRI and TieTrunks 4 Local Users Calling out on N etworked Lines 4 local remote Remote Users Calling out on Local Lines 4 Remote Access Trunk Assignment 4 Page Page Remote Access Automatic C allback 4 Summary: Remote Access A utomatic Callback 4 Procedure: Remote Access A utomatic Callback 4 Remote Access without Bar rier Codes 4 Summary: Remote Access without Barrier Codes 4 or Select restriction or DropDial FRL value or Dial list no. Page Page Page Remote Access Barrier Cod es 4 (two asterisks). Summary: Remote Access Barrier Codes 4 Page Page Page Page nn yy N Remote Access with Barrier C odes 4 Summary: Remote Access with Barri er Codes 4 Page Page Page Page Page Automatic Route Selectio n 4 ARS over Networked Tandem PRI and TieTrunks 4 Remote Users Calling out on Local Networked Lines 4 Local Users Calling out on N etworked Lines 4 remote 1 + 7-Digit Dialing Require ments 4 Summary: 1 + 7-Digit Dialing Requirements 4 r Procedure: 1 + 7-Digit Dialing Requirements 4 Page ARS Tables 4 Summary: ARS Tables 4 Page Page Start and Stop Times for Subpatterns 4 Page Page Page Pool Routing 4 Page Page Page Facility Restriction Level 4 Page Page Page Digit Absorption 4 Page Page Page Page Page Procedure: Other Digits 4 Page N11 Special Numbers Tables 4 Summary: N11 Special Numbers Tables 4 More Drop More + + Type digits Procedure: N11 Special Numbers Tables 4 Page Dial 0 Table 4 Page Page Page Page Page Page Page UDP (Uniform Dial Plan) Routing 4 Page Procedure: UDP Pool Routing 4 Page UDP Facility Restriction Level 4 Summary: UDP Route Faci lity Restriction Level 4 Page Page UDP Digit Absorption 4 Page Page Page Page Procedure: UDP Other Digits 4 Page Page Procedure: UDP Voice and/or Data Routing 4 Page Night Service 4 Night Service Group Assignment 4 Page Page Night Service with Time Set 4 Dial the current day of the week Dial Summary: Night Service with Time Set 4 Page Labeling 4 Extension Directory 4 Summary: Extension Directory 4 Page Page Page Print Reports 4 Report Language 4 Summary: Report Language 4 Printing System Reports 4 Page Page Page Data Features 4 Analog Multiline Telephones at Data Summary: Analog Multiline Telephones at Data Procedure: Analog Multiline Telephones at Data 2B Data 4 Procedure: 2B Data 4 Integrated Administration 4 Capabilities 4 Common Information 4 Set Up 4 Programmable Options 4 Page Integrated Solution III System Managers Guide Integrated Solution III Installation and Maintenance Guide Memory Card 4 Card Types 4 Maintenance and Troubleshooting Page4-441Memory Card Figure 44 shows a sample Translation card. CAUTION Page4-442Memory Card Inserting the Card 4 Figure 45. Inserting the Memory Card Memory Card Fo rmatting 4 Unformatted Card 4 Format Warning 4 Page Page Restore 4 Summary: Restore 4 Select restore file Procedure: Restore 4 Page Restore Messages 4 Card Missing or Card Not Inserted Correctly 4 Card Removed after Confirmation 4 Wrong System Programming Port 4 X.Y Release Mismatch 4 Card Failure Before Confirmation 4 Card Failure after Confirmati on 4 Wrong Type of Card 4 Board Mismatch 4 Strap in Place for Key Mode but Mode is Set to Hybrid 4 This procedure should be performed only by qualified service personnel. Page Centralized Telephone Programming 5 Introduction 5 Access to Centralized Telephone Programming 5 Program Extension 5 Page Page Programming Codes 5 + tel. no. + ext. no. + ext. no. + ext. no. (display only) (display only) (sys. prog.) + calling group ext. no. + paging group ext. no. + ext. no. + ext. no. + park zone ( + ring + tel no. primary ext. no. + code (600729) Using the List Feature Menu 5 Copy Extension 5 Page Page Page Page Feature Quick Reference 5 Auto Answer All 5 Summary: Auto Answer All 5 Auto Answer Intercom 5 Summary: Auto Answer Intercom 5 Auto Dial 5 Automatic Line Selection 5 Summary: Automatic Line Selection 5 Barge-In 5 Summary: Barge-In 5 Callback 5 Summary: Automatic Callback 5 Summary: Selective Callbac k 5 Page Coverage 5 Summary: Receiver Buttons Primary, Secondary,Group 5 + ext. no. + Secondary: + ext. no. + Group: + group no. + Summary: Coverage Inside Off/On 5 Summary: Sender Buttons, Coverage Off 5 Summary: Coverage VMS Off 5 Data Status 5 Summary: Data Status 5 Direct Voice Mail 5 Summary: Direct Voice Mail 5 Do Not Disturb 5 Summary: Do Not Disturb 5 Drop 5 Summary: Drop 5 Extension Status 5 Summary: Telephone Extension Status 1 and 2 5 Feature Button 5 Summary: Feature Button 5 Forward 5 Summary: Forward 5 Group Calling 5 Summary: Calls-In-Queue Alarm Button 5 calling group ext. no Summary: Calling Group Supervisor 5 Unavailable: Group Page Auto Dial Button 5 Summary: Group Page Auto Dial button 5 + paging group ext. no. + Headset 5 Summary: Headset Auto A nswer 5 Summary: Headset Mute 5 Summary: Headset Status 5 Last Number Dial 5 Summary: Last Number Dial 5 Messaging 5 Summary: Leave Message A fter Calling 5 Summary: Leave MessageMessage LED Off 5 Summary: Posted Message 5 Summary: Send/Remove Message 5 Summary: Receiving MessagesDelete 5 Summary: Receiving MessagesNext 5 Summary: Receiving MessagesReturn Call 5 Summary: Receiving MessagesScroll 5 Night Service 5 Summary: Night Service 5 Notify 5 Summary: NotifySend and Receive 5 Park 5 Park Zone Auto Dial 5 Summary: Park Zone Auto Dial 5 + Park Zone + Personal Speed Dial 5 Summary: Personal Speed Dial 5 Page Reminder Service 5 Summary: Set, Cancel, or Missed Reminder Service 5 Ringing/Idle Line Preference 5 Summary: Ringing and Idle Line Preference 5 Summary: Ring Timing Options 5 Summary: Abbreviated Ringing Options 5 Summary: Send Ringing Options 5 Saved Number Dial 5 Summary: Saved Number Dial 5 Send/Remove Message 5 Summary: Send/Remove Message 5 Signaling 5 System Access/Intercom Butto ns 5 Summary: Assign System Access/Intercom Buttons 5 Assign Intercom Originate Only button: Summary: Assign Shared System Access Buttons 5 + primary ext. no. Page Page A Customer Support Information A Support Telephone Number 1 Federal Communications Commission (FCC) Electromagnetic Interference Information 1 Canadian Department of Communications(DOC) Interference Information 1 FCC Notificationand Repair Information 1 Page Installation and Operational Procedures 1 DOC Notification and Repair Information 1 Renseignements sur la noti fication du ministre des Communications du Canada et la rparation 1 Page A MERLIN LEGEND Model 511A Control Unit UL Security of Your System: Preventing Toll Fraud 1 Toll Fraud Prevention 1 Physical Security, Social Engineering, and General Security Measures 1 Security Risks Associated w ith Transferring through Voice Messaging Systems 1 ! FRL 4 for international calling FRL 0 for restriction to internal dialing only FRL 2 for restriction to local network calling only This is an added layer of security, in case outward restriction is inadvertently removed. Security Risks Associated w ith the Automated Attendant Feature of Voice Messaging Systems 1 Do not Security Risks Associated w ith the Remote Access Feature 1 Other Security Hints 1 Educating Users 1 Educating Operators 1 Detecting Toll Fraud 1 Establishing a Policy 1 Choosing Passwords 1 Physical Security 1 Limiting Outcalling 1 Limited Warranty and Limitation of Liability 1 Limitation of Liability 1 Remote Administration and Maintenance 1 Page B Menu Hierarchy B Page C LED Displays C PageC-2 Table C1. Line or Trunk Feature Status PageC-3 Table C2. Telephone Feature Status for DSS Console Only Continued on next page PageC-4 Table C2. Continued D General Feature Use and Telephone Programming D General Feature Use Information 4 Fixed Features 4 Programmed Buttons 4 Feature Codes 4 Telephone and Operator Features 4 MERLIN LEGEND Communications System Releas e 6.0 Page D-4Telephone and Operator Features System Programming + tel. no. Table D1. Telephone and Operator Features Page D-5Telephone and Operator Features + ext. no. + ext. no. + ext. no. (display only) (display only) (sys. prog.) February 1998 Page D-6Telephone and Operator Features + DSS DSS Page D-7Telephone and Operator Features + calling group ext. no. + DSS bt. + paging group ext. no. Page D-8Telephone and Operator Features Page D-9Telephone and Operator Features PageD-10Telephone and Operator Features + time + or + ext. no. or + ext. no.+ time + PageD-11Telephone and Operator Features + ext. no. + primary ext. no. + code ( ) Telephone Programming 4 Programming Methods D The feature is programmed. The button is now blank. Page Page PageE-1 E Button Diagrams E This appendix contains the button diagrams for Hybrid/PBX, Key, and Behind Switch systems. Figure E1. MLX-20L and MLX-28D Telephone Button Diagram PageE-2 Figure E2. MLX-16DP Telephone Button Diagram (Hy brid/PBX Mode) Figure E3. MLX 5- and 10-Button Telephone Button Diagram SA SA SA Voice SA Ring Figure E4. Analog Multiline Telephone Button Diagram PageE-4 Figure E5. MLX-20L and MLX-28D Telephone Button Diagram (Key and Behind Switch Modes) Figure E6. MLX-16DP Telephone Button Diagram 28 20 10 Key Mode: Up to 8 personal line buttons are assigned beginning at button 3. Behind Switch Mode: One prime line button is assigned to button 3. Figure E7. MLX 5- and 10-Button Telephone Button Diagram PageE-6 Figure E8. Analog Multiline Telephone Button Diagram F Sample Reports F Page Page Page Maintenance and Troubleshooting PageF-6System Information Report System Information Report 6 PageF-7System Information Report System Information Report PageF-8Dial Plan Report Dial Plan Report 6 Sections: Pools; Telephone Paging Zones; Direct Group Calling Group; Lines/Trunks; Stations PageF-9Dial Plan Report Dial Plan ReportContinued 6 PageF-10Dial Plan Report Dial Plan ReportContinued 6 PageF-11Non-Local Dial Plan Report Non-Local Dial Plan Report 6 Print Menu Option: (Release 6.0 and later systems only) Sections: Ranges; Patterns PageF-12Label Information Report Label Information Report 6 Sections: Telephone Personal Directory; Posted Messages and Numbers PageF-13Tie Trunk Information Report Tie Trunk Information Report 6 DID Trunk Information Report 6 PageF-15GS/LS Trunk Information Report GS/LS Trunk Information Report 6 PageF-16General Trunk Information Report General Trunk Information Report 6 PageF-17Switch 56 Data Information Report Switch 56 Data Information Report 6 DS1 Information Report 6 PageF-19PRI Information Report PRI Information Report 6 PageF-20PRI Information Report PRI Information ReportContinued 6 PageF-21PRI Information Report PRI Information ReportContinued 6 PageF-22Remote Access (DISA) Information Report Remote Access (DISA) PageF-23Operator Information Report Operator Information Report 6 Sections: Operator Positions; General Options; DSS Options; QCC Operator Options: QCC Call Types PageF-24Operator Information Report Operator Information Report PageF-25Allowed Lists Report Allowed Lists Report 6 Sections: Lists 1 through 7 Access to Allowed Lists Report 6 PageF-27Disallowed Lists Report Disallowed Lists Report 6 Sections: Lists 1 through 7 Access to Disallowed Lists Report 6 PageF-29Automatic Route Selection Report Automatic Route Selectio n Report 6 Sections: Tables PageF-30Extension Directory Report Extension Directory Report 6 System Directory Report 6 Group Paging Report 6 PageF-33Extension Information Report Extension Information Report 6 Print Menu Option: plus extension number PageF-34Extension Information Report Extension Information Report PageF-35Group Coverage Information Report Group Coverage Information Report 6 PageF-36Direct Group Calling InformationReport Direct Group Calling Sections: Each programmed group PageF-37Night Service Information Report Night Service Information Report 6 PageF-38Group Call Pickup Report Group Call Pickup Report 6 PageF-39Error Log Report Error Log Report 6 Authorization Code PageF-41BRI Information Report BRI Information Report 6 Page G General System Programming Sequence G Network Reference Basic System Operating Conditions G System Renumbering G Identify System Operator Positions G Lines and Trunks G Complex Lines G Tel e p h o ne s G Auxiliary Equipment G Print Reports G Page H Programming Special Characters H Single-Line Telephones H Analog Multiline Telephones 8 MLX-10 and MLX-5 NondisplayTelephones 8 Nondisplay Telephones # ## MLX Display Telephones 8 # ## GL Glossary 0 unambiguous numbering UDP routing bit rate Page Page B C bps ANI CAT CAS CMS system programming COR data stations CSU PSTN hub system CCS configuration, series D Page Page tandem PRI trunks tandem tie trunks adjunct D-channel channels E F G ring generator HFU HFAI line I J K interfaces Hybrid/PBX mode. ICOM buttons DTE L trunk intersystem calls via UDP trunk line M WATS SAA Passageway Direct Connection Solution. Passageway Direct Connection Solution. Page N D-channel Single-line telephone DS1 OPT P memory card PFT dial plan line/trunk jacks Page Q R backup memory card UDP S communications system Key mode DOS SDN Page T U V W Tie trunk Page IN Index Numerics A B C D E F G H I K L M N O P Page Q R S Page T U V W Z