Lucent Technologies 6.0 Extended (Directed) Call Completion 4, Summary: Extended Call Completion 4, Return Ring 4

MERLIN LEGEND Communications System Release 6.0
System Programming
555-660-111 Issue 1 February 1998
Common Administrative Procedures
Page4-297QCC Optional Features
4
Extended (Directed) Call Completion 4
Use this procedure to specify one of the two basic options shown below for QCC
operator positions with a DSS only:
■Automatic Completion. Allows one-touch call transfer; that is, calls are
transferred by touching only an extension button on the DSS. The operator
does not have to press the Release button.
■Manual Completion. QCC operators must press the Release button to
direct a call using a DSS.
This option cannot be programmed for individual QCC operator positions. The
setting applies to all QCC operator positions.
Summary: Extended Call Completion 4
Programmable by System Manager
Mode Hybrid/PBX
Idle Condition Not required
Planning Form Form 6a, Optional Operator Features
Factory Setting Automatic Extended Completion
Valid Entries Automatic, Manual
Inspect No
Copy Option No
Console Procedure → → →
or → → →
PC Procedure → → → or →→→
Return Ring 4
Use this procedure to specify the number of rings before an unanswered directed
call is returned to the QCC queue or QCC Message Center position.
This option cannot be programmed for individual QCC operator positions. The
setting applies to all QCC operator positions.
NOTE:NOTE:NOTE:
If you want unanswered calls to proceed to voice mail, lengthen the return
ring setting.