Main
Customer Support Informati on
Ordering Informatio n
Support Telephone Number
Customer Support Information
suspect you are being vic timized
should be reported
Contents
1
2
3
4
5
A
B C D
E F
G
H
GL IN
Figures 0
1 Programming Basics
2 Programming with SPM
3 Common Administrative Procedures
4 Programming Procedures
E Button Diagrams
Tab le s 0
1 Programming Basics
2 Programming with SPM
3 Common Administrative Procedures
4 Programming Procedures
5 Centralized Telephone Programming
C LED Displays
D General Feature Use and Telephone Programming
F Sample Reports
H Programming Special Characters
Page
IMPORTANT SAFETY INSTRUCTIONS 0
For your personal safety, DO NOT install an MFM yourself.
SAVE THESE INSTRUCTIONS
About This Book
Intended Audience
System Planning
How to Use This Book
Terms and Conventions Used
Lines, Trunks, and Facilities
Typographical Conventions
very
headpiece.
must
Product Safety Labels
Security
SECURITYlALERT:
Related Documents 0
How to Comment on This Book
Programming Basics 1
Introduction to System Programming 1
Planning Forms 1
Types of Programming 1
System Programming Console 1
Page1-4System Programming Console
Figure 11. MLX-20L Telephone with Direct Station Selector (DSS)
Console Components 1
Refer to Figure 11 for the location of the components described below.
MLX-20L Console Components 1
DSS Components 1
Console Buttons 1
Fixed Display Buttons 1
fixed display button.
MENU MODE: Select Feature Press HOME to Exit Directory Messages Posted Msg Alarm Clock Timer
Sys Program
Unlabeled Display Buttons 1
Console Overlay 1
System Programming
Page1-9System Programming Console
Line 21Line 1 Line 14 Line 34
Figure 14. Selecting a Block of Lines/Trunks
For a single line, go to
Block Procedure.
Single Line Procedure.
For a block of lines, go to
Programming Procedures 1
Procedure Organization 1
Procedure Contents 1
Programming Screens 1
s.
sspp
s.
X
N.
Verifying Data Entry 1
Using the Programming Procedures 1
Format 1
The Step Line 1
Console/Display Instructions Header 1
previous
x
Additional Information and P C Headers 1
Branching 1
branching. Branching
follow
within the branch procedure,
return to the main procedure,
Single or Block Items 1
Saving Entries and Moving among Screens 1
Using Enter 1
In a few cases,
Page
Using Next 1
enter the lowes t number in the sequence
Page1-24Programming Procedures
System Programming Hierarchy 1
and
Equipment
Operations Reference
Page1-25Programming Procedures
Page1-26Programming Procedures
Page1-27Programming Procedures
Page1-28Programming Procedures
Page1-29Programming Procedures
Page1-30Programming Procedures
Page1-31Programming Procedures
Page1-32Programming Procedures
555-660-111 Issue 1
Page1-33Programming Procedures
Page1-34Programming Procedures
Page1-35Programming Procedures
Page1-36Programming Procedures
Page1-37Programming Procedures
555-660-111 Issue 1
Page1-38Programming Procedures
Page1-39Programming Procedures
Page1-40Programming Procedures
Page1-41Programming Procedures
Page1-42Programming Procedures
Access to System Programming from the MLX-20L Console 1
xs.
System Programming Menu 1
Exiting System Programming 1
Idle States 1
forced idle.
System Forced Idle 1
ss/pp
Line or Trunk Idle 1
only
Extension Forced Idle 1
100D Module Idle 1
Forced Idle Reminder Tones 1
Product Enhancements 1
Release 1.1 Notes
Equipment and Operations Reference
Feature Reference
Programming and Maintenance 1
SPM 1
Equipment 1
PF Registration 1
Release 2.0 Enhancements 1
Release 2.0 Notes
Programming 1
Fax Attendant System 1
408 GS/LS-MLX Module 1
Primary Rate Interface (PRI) 1
Maintenance 1
Release 2.1 Notes
Release 2.1 Enhancements 1
generic
Installation and Hardware 1
Equipment and Operations 1
Additional Application Packa ges, Telephones, Adjuncts, and Adapter 1
Release 3.0 Enhancements 1
Equipment 1
Installation, Upgrade Administration, and Maintenance 1
User Features 1 Security 1
Caller ID 1
Shared System Access (SSA) 1
Authorization Codes 1
Direct Voice Mail 1
Additional Features 1
Additional Application Packa ges, Adjuncts, and Adapter Enhancements 1 PassageWay
PagePal1
Fax Attendant 2.1.1 1
Call Accounting System (CAS) for Windows 1
Group Videoconferencing 1
Release 3.1 Enhancements 1
Security Features 1
on a per-extension basis.
Call Restriction Checking for Star Codes 1
Trunk-to-Trunk Transfer for Each Extension 1
Page
Page
Support for T1 Digital Data Transmission 1
Downloadable Firmware for 016 T/R Board and NI-BRI Board 1
time limit
User Features 1 Delayed Call Forwarding 1
Voice Announce on the QCC 1
Single-Line Telephone Enhancements 1
Security Features 1 7-Digit Password for SPM 1
Release 4.1 Enhancements 1
Coverage Timers Programmed for IndividualExtensions 1
Night Service with Coverage Control 1
Night Service Group Line Assignment 1
Forward on Busy 1
Maintenance Testing for BRI Facilities that Are Part of Multiline Hunt Gro ups (MLHGs) 1
Release 4.2 Enhancements 1
Additional Network Switch an d Services Options for ISDN PRI 1
Page
MERLIN LEGEND Reporter 1
Maintenance Enhancements 1 Change to Permanent Error Alarm 1
Installation, Programming, and Maintenance.
Enhanced Extension Information Report 1
Release 5.0 Enhancements 1
Computer Telephony Integration (CTI) 1
Basic Call Control 1
Screen Pop 1
monitored
non- monitored
HotLine Feature 1
Group Calling Enhancements 1
Most Idle Hunt Type 1
Delay Announcement Devices 1
Enhanced Calls-in-Queue Alarm Thresholds 1
MLX-5 and MLX-5D Telephones 1
Release 6.0 Enhancements 1
Private Networks 1
tandem trunks
Page
Group Calling Enhancements 1
Queue Control 1
Prompt-Based Overflow 1
Centrex Transfer via Remote Call Forwarding 1
outside calls
ll
Authorization Codes and Remote Call Forwarding 1
Programming with SPM 2
System Requirements 2
Installing the SPM Software 2
DOS Installation 2
Page
DOS Installation with Windows 95 2
Installation 2
one
Page
Configuring a PIF file for DOS SPM 2
Hiding the spm.exe and spm.bat Files 2
Initializing the SPM Software 2
Page
Page
Page
Connecting the PC 2
Direct Local Connection 2
System Programming
Page2-14Connecting the PC
Programming with SPM
2
Figure 22. Direct Local Connection, PC More Than 50 ft. Away
Local Modem Connection 2
Remote Modem Connection 2
Accessing SPM 2
With a Direct Local Connection 2
Page
With a Local or Remote Modem Connection 2
Set the Programming Language 2
Modem Connections 2
Page
Page
Using SPM 2
SPM Screens 2
Page
Page
Page
SPM Main Menu Options 2
SPM Help 2
Backup 2
Determining the Release Num ber of a Backup File 2
backup filename
Page
Page
Page
Boards 2
Page
Page
module name
Browse 2
Convert 2
Page
Page
Page
Page
Language 2
PC language
console window language.
PC Language 2
Maintenance 2
Pass-Thru 2
Page
Page
Password 2
Page
Print Options 2
SMDR Port Output 2
PC Port Output 2
Restore 2
!
Page
System Programming 2
Basic Programming Information 2
In a few cases,
Idle States 2
forced idle.
System Forced Idle 2
Line or Trunk Idle 2
only
Extension Forced Idle 2
Forced Idle Reminder Tone 2
Accessing System Programming 2
Printing Reports 2
Print Hard Copy 2
Print to Hard Disk 2
Print to Floppy Disk 2
Upgrading the System 2
Before You Begin 2
Inter-Release Compatibility 2
Page
Page
Upgrade Procedure 2
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Surrogate Mode Programming 2
Page
Common Administrative Procedures 3
Page
Basic System Operating Conditions 3
System Programming Positio n Assignment 3
Summary: System Programming Position Assignment 3
Procedure: System Programm ing Position Assignment 3
System Language 3
Summary: System Language 3
Procedure: System Language 3
Set System Date 3
Summary: Set System Date 3
Procedure: Set System Date 3
xxxxxx
mmddyy
Set System Time 3
Summary: Set System Time 3
Page
System Renumbering 3
Flexible Numbering
not
from
to
from and to are sequential.
Page3-13System Renumbering
Figure 32. 3-Digit Numbering
Figure 33. Set Up Space Numbering
Page
Page
Block Renumbering 3
Summary: Block Renumbering 3
Page
Page
Non-Local Dial Plan Extension Ranges 3
Specifying New Extension Ranges 3
Summary: Specifying New Extension Ranges 3
Page
Page
Deleting Extension Ranges 3
Summary: Deleting Extension Ranges 3
Procedure: Deleting Extension Ranges 3
Page
System Operator Positions 3
Primary Operator Positions 3
QCC System Operator Positions 3
Summary: QCC Operator Positions 3
Page
DLC Operator Positions 3
Summary: Identify or Remove DLC Operator Positions 3
Procedure: Identify or Rem ove DLC Operator Positions 3
Page
Optional Operator Features 3
Operator Hold Timer 3
Summary: Operato r Hold Timer 3
Procedure: Operator Hold Timer 3
nnn = 10 to 255).
DLC Operator Automatic H old 3
Summary: DLC Operator Au tomatic Hold 3
Procedure: DLC Operator Automatic Hold 3
QCC Optional Features 3
Hold Return 3
Summary: Hold Return 3
Procedure: Hold Return 3
Automatic Hold or Release 3
Summary: Automatic Hold or Release 3
Procedure: Automatic Hold o r Release 3
Page
Queue over Threshold 3
Summary: Queue over Threshold 3
Procedure: Queue over Threshold 3
Page
Elevate Priority 3
Summary: Elevate Priority 3
Procedure: Elevate Priority 3
Page
Page
Page
QCC Operator to Receive Call Types 3
Page
Procedure: QCC Operator to Receive Call Types 3
Page
Page
Call Type Queue Priority Level 3
Page
Page
Message Center Operation 3
Summary: Message Center Operation 3
Page
Extended (Directed) Call Completion 3
Summary: Extended (Directed) Call Completion 3
Procedure: Extended (Directe d) Call Completion 3
Return Ring 3
Summary: Return Ring 3
Page
nn = 1 to 15).
Position Busy Backup 3
Summary: Position Busy Backup 3
Procedure: Position Busy B ackup 3
Voice Announce 3
Summary: Voice Announce 3
Procedure: Position Busy B ackup 3
Page
Extensions 3
Assign Trunks or Pools to Extensions 3
personal lines.
Page
Summary: Assign Trunks or Pools to Extensions 3
Page
Page
Page
Copy Line/Trunk Assignments 3
Summary: Copy Line/Trunk Assignments 3
Page
Page
Page
Assign Intercom or System Access Buttons 3
Page
Summary: Assign Intercom or System Access Buttons 3
Page
Procedure: Assign Intercom or System Access Buttons 3
,
[nn]
[nnnn]
+
,
[nnnn]
[nn]
Page
Page
Page
Summary: Analog Multiline Telephones without BIS or HFAI Capability 3
Procedure: Analog Multiline Telephones without BIS or HFAI Capability 3
Analog Multiline Telephones with Voice Announce to Busy 3
Summary: Analog Multiline Telephones with Voice Announce to Busy 3
Procedure: Analog Multiline Telephones with Voice Announce to Busy 3
Analog Multiline Telephones in Data Work stat ion s 3
Fax Machines 3
Page
Page
Page
Page
Optional Extension Features 3
Page
Procedure: Extension Language 3
Page
Page
Pool Dial-Out Code 3
Summary: Pool Dial-Out Code 3
Procedure: Pool Dial-Out Code 3
Page
Calling Restrictions 3
Summary: Calling Restrictio ns 3
Procedure: Calling Restrictions 3
Copy Calling Restrictions 3
Page
Procedure: Copy Calling Restrictions 3
Page
Page
ARS Restriction Level For Extensions 3
Summary: Assigning ARS Restriction Level For an Extension 3
DropDial restriction level
Procedure: Assigning ARS Restriction Level For an Extension 3
Page
Forced Account Code Entry 3
Summary: Forced Account Code Entry 3
Procedure: Forced Account Code Entry 3
Page
Microphone Operation 3
Summary: Microphone Operation 3
Procedure: Microphone Operation 3
Page
Authorization Codes 3
.
home extension
Summary: Authorization Codes 3
Procedure: Authorization Codes 3
xxxxxxxxxxx
Remote Call Forwarding 3
Summary: Remote Call Forwarding 3
Page
Delayed Call Forwarding 3
Page
Procedure: Delayed Call Forwarding 3
Trunk-to-Trunk Transfer 3
Summary: Trunk-to-Trunk Transfer 3
Procedure: Trunk-to-Trunk Transfer 3
Page
Primary Cover Ring Delay 3
Summary: Primary Cover Ring Delay 3
Procedure: Primary Cover Ring Delay 3
Page
Secondary Cover Ring Delay 3
Summary: Secondary Cover Ring Delay 3
Procedure: Secondary Cover Ring Delay 3
Page
Group Coverage Ring Delay 3
or
Summary: Group Coverage Ring Delay 3
Procedure: Group Coverage Ring Delay 3
Page
HotLine 3
Summary: HotLine 3
Procedure: HotLine 3
Page
Page
xxxx =
Page
Optional Group Features 3
Pickup Groups 3
Summary: Pickup Groups 3
Dial ext. no.
Procedure: Pickup Groups 3
Group Paging 3
Page
Page
Group Coverage Member Assignments 3
senders.
receivers
Page
Page
Group Coverage Delay Interval 3
Summary: Group Coverage Delay Interval 3
Procedure: Group Coverage Delay Interval 3
Group Calling Member Assignment s 3
Summary: Group Calling Member Assignments 3
Page
Page
Group Calling Line/Trunk or Pool Assignments 3
Type line/trunk no.
Summary: Group Calling Line/Trunk or Pool Assignments 3
Procedure: Group Calling Li ne/Trunk or Pool Assignments 3
[sspp
[nnn
Optional Group Calling Features 3
Hunt Type 3
Summary: Hunt Type 3
Page
Page
Group Calling Delay Annou ncements 3
Summary: Group Calling Delay Announcements 3
Enter
or Type ext. no. of announcement device
Procedure: Group Calling De lay Announcements 3
XXXXXXX
Group Calling Announcement Interv al 3
Type the Announcement Interval
Summary: Group Calling Announcement Interval3
Procedure: Group Calling A nnouncement Interval 3
Page
Page
Page
Group Coverage Receiver 3
Page
Page
Group Calling Overflow and Thresh olds 3
Page
Procedure: Group Calling Ov erflow and
Page
Page
Page
Group Calling Message-Waiting Indica tor 3
Type ext. no. for MWI receiver
Summary: Group Calling Message-Waiting Indicator 3
Procedure: Group Calling M essage-Waiting Indicator 3
Page
Group Calling Calls-In-Queue Alarm Thresholds 3
Summary: Group Calling Calls-In-Queue Alarm
+ or or Type no. of calls
Procedure: Group Calling Ca lls-In-Queue Alarm
Page
Group Calling External Alert for
+ Type ext. no. for alert
Summary: Group Calling External Alert for
Procedure: Group Calling External Al ert for
Page
Group Type 3
Page
Page
Queue Control 3
Summary: Queue Control 3
Dial calling group ext. no. Dial no. of
Procedure: Queue Control 3
Page
System Features 3
Transfer Return Time 3
Summary: Transfer Return Time 3
Procedure: Transfer Return Time 3
Page
One-Touch Transfer/One-Touch Hold 3
Summary: One-Touch Transfer/Hold 3
or
Procedure: One-Touch Transfer/Hold
Transfer Audible 3
Summary: Transfer Audible 3
Procedure: Transfer Audible 3
Type of Transfer 3
Summary: Type of Transfer 3
Page
Camp-On Return Time 3
Summary Camp-On Return Time: 3
Procedure: Camp-On Return Time 3
Page
Delay Ring Interval 3
Summary: Delay Ring Interval 3
Page
Page
Page
Extension Status 3
Summary: Extension Status 3
Procedure: Extension Status 3
SMDR Language 3
Summary: SMDR Language 3
Procedure: SMDR Language 3
SMDR Call Report Format 3
Summary: SMDR Call Report Format 3
Page
SMDR Call Length 3
Summary: SMDR Call Length 3
Procedure: SMDR Call Length 3
SMDR Calls Recorded on Call Report 3
Summary: SMDR Calls Recorded on Call Report 3
Procedure: SMDR Calls Recorded on Call Report 3
SMDR Account Code Format 3
Summary: SMDR Account Code Format 3
Procedure: SMDR Account Code Format 3
Page
SMDR Talk Time 3
Summary: SMDR Talk Time 3
Procedure: SMDR Talk Time 3
Page
Inside Dial Tone 3
Summary: Inside Dial Tone 3
Procedure: Inside Dial Tone 3
Reminder Service Cancel 3
Summary: Reminder Service Cancel 3
Drop
DropDial time
+
+ Type time
Procedure: Reminder Service Cancel 3
Redirect Outside Calls to U nassigned Extension Numbers 3
Summary: Redirect Outside Calls to Unassigned Extension Numbers 3
More
More or Dial ext. no.
or
Procedure: Redirect Outside Calls to Unassigned Extension Numbers 3
Page
Page
Page
xxxxxx
Recall Timer 3
Summary: Recall Timer 3
Procedure: Recall Timer 3
Interdigit Timers 3
Allowed Lists 3
Summary: Allowed Lists 3
DropDial no.
Procedure: Allowed Lists 3
e
le
I
nnnnnn
Assign Allowed Lists to Extensions 3
Summary: Assign Allowed Lists to Extensions 3
Page
Page
Disallowed Lists 3
Summary: Disallowed Lists 3
Procedure: Disallowed Lists 3
Assign Disallowed Lists to Extensions 3
Summary: Assign Disallowed Lists to Extensions 3
Procedure: Assign Disallowed Lists to Extensions3
Page
Night Service 3
Night Service Group Assignment 3
Summary: Night Service Group Assignment 3
Page
Page
next
Night Service with Outward Restriction 3
next
Page
Page
Page
Night Service with Time Set 3
Page
Procedure: Night Service with Time Set 3
xxxxx
mm
hh
0, Monday = 1,
Page
Night Service with Coverage Control 3
Summary: Night Service with Coverage Control 3
Procedure: Night Service with Coverag e Control 3
Labeling 3
MLX-20L Users Guide
Extension Directory 3
Summary: Extension Directory 3
Procedure: Extension Directory 3
Page
Lines or Trunks 3
Summary: Lines or Trunks 3
DropDial label
Procedure: Lines or Trunks 3
[sspp]
[nnn]
Posted Message 3
Summary: Posted Messages 3
DropEnter message
Procedure: Posted Messages 3
Page
Group Calling 3
Summary: Group Calling 3
Procedure: Group Calling 3
Page
Page
Page
Page
n =
Print Reports 3
Report Language 3
Summary: Report Language 3
Procedure: Report Language 3
Page
Printing System Reports 3
Page
Summary: Printing System Reports 3
Page
Page
Page
Memory Card 3
Card Types 3
Page3-280Memory Card
Figure 34. PCMCIA Memory Card
LUCENT TECHNOLOGIES PROPRIETARY
Release 3.5 Write protect
MEMO
Avoid high temperatures and direct
Inserting the Card 3
Figure 35. Inserting the Memory Card
Backup 3
Summary: Backup 3
Select backup file
Procedure: Backup 3
Page
mm/dd
Automatic Backup 3
nnnnnnnnnnn
Page
Procedure: Automatic Backup 3
Page
xxxxx
d
dhhmm
Backup Messages 3
Backup Canceled 3
Card Removed While Backup Is in Progress 3
Card Missing or Card Not Inserted Correctly 3
Page
Programming Procedures 4
Basic System Operating Conditions 4
System Restart 4
This procedure is to be performed by qualified support personnel only.
Summary: System Restart 4
Procedure: System Restart 4
System Programming Positio n Assignment 4
Summary: System Programming Position Assignment 4
System Language 4
Summary: System Language 4
Board Renumbering 4
This procedure is to be performed by qualified support personnel only.
Summary: Board Renumbering 4
Procedure: Board Renumbering 4
Mode of Operation 4
Equipment and Operations Reference.
Summary: Mode of Operation 4
Procedure: Mode of Operation 4
Automatic Maintenance Bus y 4
or
Summary: Automatic Maintenance Busy 4
Procedure: Automatic Mainte nance Busy 4
Set System Date 4
Summary: Set System Date 4
Set System Time 4
Summary: Set System Time 4
System Renumbering 4
Flexible Numbering
from or to are not sequential.
from and to are sequential.
Page4-16System Renumbering
Figure 42. 3-Digit Numbering
Figure 43. Set Up Space Numbering
Select System Numbering Plan 4
Summary: Select System Numbering Plan 4
Procedure: Select System Numbering Plan 4
Page
Page
Page
Non-Local Dial Plan Extension Ranges 4
Summary: Specifying New Extension Ranges 4
Dial no. of pattern for extension range
Summary: Deleting Extension Ranges 4
Direct Station Selector (DSS) Page Buttons 4
Page
Page
Page
System Operator Positions 4
QCC Operator Position 4
Summary: QCC Operator Positions 4
DLC Operator Positions 4
Summary: Identify or Remove DLC Operator Positions 4
Lines and Trunks 4
Type of Trunk 4
Summary: Type of Trunk 4
Procedure: Type of Trunk 4
n = 1 to 4; 800 ports: n = 1 to 8.
Page
Procedure: Outmode Signal ing for Loop- or Ground-Start Trunks 4
Page
Rotary Trunk Digit Transfer 4
Summary: Rotary Trunk Digit Transfer 4
Procedure: Rotary Trunk Digit Transfer 4
Ringing Frequency 4
Summary: Ringing Frequency 4
Procedure: Ringing Frequency 4
Second Dial Tone Timer 4
Summary: Second Dial Tone Timer 4
Procedure: Second Dial Tone Timer 4
nnnn
Disconnect Signaling Relia bility 4
Summary: Disconnect Signal ing Reliability 4
Procedure: Disconnect Signa ling Reliability 4
Toll Type 4
Summary: Toll Type 4
Select block of lines/trunks
Type no. of the line/trunk
Select block of lines/trunkToggle letter
Procedure: Toll Type 4
Page
Hold Disconnect Interval 4
Page
Procedure: Hold Disconnect Interval 4
Page
Principal User for Personal Line 4
Summary: Principal User for Personal Line 4
Procedure: Principal User for Personal Line 4
Page
QCC Queue Priority Level 4
Summary: QCC Queue Priority Level 4
Page
Page
Page
QCC Operator to Receive Calls 4
Page
Page
Page
Loop-Start Identification Delay 4
Page
Procedure: Loop-Start Identification Delay 4
Page
Clock Synchronization 4
Page
Page
Page
Page
Page
Trunks to Pools Assignment 4
Summary: Trunks to Pools Assignment 4
Page
Page
Page
Copy Options for Lines/Trunks 4
Page
Page
Page
Page
Uniform Dial Plan Facilities 4
Switch Identifiers 4
must
Page
Page
nn
xxxx =
Page
DS1 Facilities 4
Type of DS1 Facility 4
Page
Page
Page
Type slot no.
Program options
Type slot no. Type channel no.
Procedure: Type of DS1 Facility 4
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Switched 56 Data Dial Plan Routing 4
Page
Page
Frame Format 4
Summary: Frame Format 4
Select format type
Procedure: Frame Format 4
Page
Zero Code Suppression 4
Summary: Zero Code Suppression 4
or
Procedure: Zero Code Suppression 4
Signaling Mode 4
Summary: Signaling Mode 4
Page
Line Compensation 4
Page
Page
Page
Page
Tie Trunks 4
Equipment and Operations Reference
Direction 4
Summary: Direction 4
Page
Page
Tie Trunk Seizure Type 4
Summary: Tie Trunk Type 4
Procedure: Tie Trunk Type 4
Page
E&M Signal 4
Summary: E&M Signal 4
Specify signaling type
Procedure: E&M Signal 4
Dial Mode 4
Page
Page
Page
Tie Trunk Dial Tone 4
Summary: Tie Trunk Dial Tone 4
Page
Page
Page
Page
Page
nnnn =
Page
Page
Page
DID Trunks 4
Block Assignment 4
Summary: Block Assignment 4
Page
Page
Page
DID Trunk Type 4
Summary: DID Trunk Type 4
or
Procedure: DID Trunk Type 4
Disconnect Time 4
Summary: Disconnect Time 4
Page
Page
Page
Procedure: Expected Digits 4
Page
Page
Page
Page
Page
n = 1 or 2
Signaling 4
Page
Page
Invalid Destination 4
Summary: Invalid Destinati on 4
Procedure: Invalid Destination 4
PRI Facilities 4
Switch Type 4
other
Summary: Switch Type 4
Specify switch type
Procedure: Switch Type 4
ss
Telephone Number 4
Summary: Telephone Number 4
Page
N) if one is ass igned.
B-Channel Groups 4
Page
Procedure: B-Channel Groups 4
nn
[sspp].
Page
Page
Network Service 4
Page
Page
Page
Page
Page
Page
Copy Telephone Number to Send 4
Summary: Copy Telephone Number to Send 4
Procedure: Copy Telephone Number to Send 4
Page
Incoming Routing 4
Specify routing method
Summary: Incoming Routing 4
Procedure: Incoming Routing 4
Page
Page
Procedure: Telephone Number to Send 4
Page
Page
Page
Page
Timers and Counters 4
Page
Page
Procedure: Timers and Counters 4
Page
Page
Page
Page
Page
Dial Plan Routing 4
Page
Page
Page
Page
Page
Page
Page
Page
nn
n =
Page
Page
Page
Page
Outgoing Tables 4
Network Selection Tables 4
Page
Page
Special Services Tables 4
Page
Procedure: Special Services Tables 4
Page
Page
Page
Page
Page
Call-by-Call Service Table 4
Summary: Call-by-Call Serv ice Table 4
Page
Procedure: Call-by-Call Service 4
l
e
l
le
Page
Page
Page
Page
Page
Page
Page
Page
BRI Facilities 4
Service Profile Identifier (SPI D) and Directory Number (DN) 4
Summary: Service Profile Identifier (SPID) and Directory Number (DN) 4
Page
nnn
xxxxxxxxxxxxxxxxxxxx
xxxxxxxxxx
Timers 4
Summary: Timers 4
Page
Page
Extensions 4
Assign Trunks or Pools to Extensions 4
personal lines.
Page
Summary: Assign Trunks or Pools to Extensions 4
Dial ext. no. E Dial line/trunk no.
Dial ext. no. Select
Type ext. no.
Type ext. no. Select trunk range
Copy Line/Trunk Assignments 4
Page
Assign Intercom or System Access Buttons 4
Summary: Assign Intercom or System Access Buttons 4
Dial copy to ext. no.
Summary: Analog Multiline Telephones without BIS or HFAI Capability 4
Analog Multiline Telephones with Voice Announce to Busy 4
Summary: Analog Multiline Telephones with Voice Announce to Busy 4
Auxiliary Equipment 4
Music On Hold 4
Summary: Music on Hold 4
Procedure: Music on Hold 4
Loudspeaker Paging 4
Summary: Loudspeaker Paging 4
Procedure: Loudspeaker Paging 4
Page
Maintenance Alarms 4
Summary: Maintenance Alarms 4
Procedure: Maintenance Alarms 4
Voice Messaging System and Automated Attendant 4
Page
Procedure: Voice Messaging System and Automated Attendant 4
Page
Page
Computer Telephony Integration (CTI) Link 4
PassageWay Telephony Services Network Managers Guide.
Summary: CTI Link 4
Dial extension no.
Type the slot no.
Type extension number
Dial the slot no.
Procedure: CTI Link
CTI Link Programming Errors 4
System Not in Hybrid/PBX Mode 4
Not on MLX Port Module 4
Extension Selected Is System Programming Port 4
MLX Port Module Contains Firmware Vintage 29 4
Page
Optional Extension Features 4
Extension Language 4
Summary: Extension Language 4
Page
Calling Restrictions 4
Summary: Calling Restrictio ns 4
Copy Calling Restrictions 4
Page
ARS Restriction Level For Extensions 4
Summary: Assigning ARS Restriction Level for an Extension 4
DropDial restriction level
Forced Account Code Entry 4
Summary: Forced Account Code Entry 4
Microphone Operation 4
Summary: Microphone Operation 4
Authorization Codes 4
Summary: Authorization Codes 4
Remote Call Forwarding 4
Summary: Remote Call Forwarding 4
Delayed Call Forwarding 4
Summary: Delayed Call Forwarding 4
Page
Optional Operator Features 4
Operator Hold Timer 4
Summary: Operato r Hold Timer 4
DLC Operator Automatic H old 4
Summary: DLC Operator Au tomatic Hold 4
QCC Optional Features 4
Hold Return 4
Summary: Hold Return 4
Automatic Hold or Release 4
Summary: Automatic Hold or Release 4
Queue over Threshold 4
Summary: Queue over Threshold 4
Elevate Priority 4
Summary: Elevate Priority 4
Page
Page
Page
Extended (Directed) Call Completion 4
Summary: Extended Call Completion 4
Return Ring 4
Summary: Return Ring 4
Position Busy Backup 4
Summary: Position Busy Backup 4
Page
Optional Group Features 4
Pickup Groups 4
Summary: Pickup Groups 4
Page
Group Coverage Member Assignments 4
senders
receivers
Summary: Group Coverage Member Assignments4
Page
Group Calling Member Assignment s 4
Type ext. no.
Summary: Group Calling Member Assignments 4
Page
Optional Group Calling Features 4
Hunt Type 4
Summary: Hunt Type 4
or or
Group Calling Delay Annou ncements 4
Page
Group Calling Repeat Announcem ent 4
Summary: Group Calling Repeat Announcement 4
Group Coverage Receiver 4
Summary: Group Coverage Receiver 4
Group Calling Overflow and Thresh olds 4
Page
Summary: Group Calling Message-Waiting Indicator 4
Type ext. no. for MWI receiver
Group Calling Calls-In-Queue Alarm Thresholds 4
Summary: Group Calling Calls-In-Queue Alarm Threshold 4
+ or or Type no. of calls
Group Calling External Alert for Calls-In-Queue Alarm 4
Summary: Group Calling External Alert for Calls-In-Queue Alarm 4
+ Type ext. no. for alert
Group Type 4
Summary: Group Type 4
Queue Control 4
Page
System Features 4
Transfer Return Time 4
Summary: Transfer Return Time 4
One-Touch Transfer/One-Touch Hold 4
Summary: One-Touch Transfer/Hold 4
or
or
Transfer Audible 4
Summary: Transfer Audible 4
Type of Transfer 4
Summary: Type of Transfer 4
Camp-On Return Time 4
Summary Camp-On Return Time 4
Page
Page
Extension Status 4
Summary: Extension Status 4
SMDR Language 4
Summary: SMDR Language 4
SMDR Call Report Format 4
Summary: SMDR Call Report Format 4
Page
SMDR Calls Recorded on Call Report 4
Summary: SMDR Calls Recorded on Call Report 4
SMDR Account Code Format 4
Summary: SMDR Account Code Format 4
Page
Inside Dial Tone 4
Summary: Inside Dial Tone 4
Reminder Service Cancel 4
Summary: Reminder Service Cancel 4
Drop
DropDial time
+ Type time
+
Redirect Outside Calls to U nassigned ExtensionN umbers 4
More
More or Dial ext. no. or group no.
or Type ext. no. or group no.
Page
Recall Timer 4
Summary: Recall Timer 4
Interdigit Timers 4
Allowed Lists 4
Summary: Allowed Lists 4
DropDial no.
Assign Allowed Lists to Extensions 4
Summary: Assign Allowed Lists to Extensions 4
Disallowed Lists 4
Page
Remote Access Features 4
Page
Remote Access over Networked Tandem PRI and TieTrunks 4
Local Users Calling out on N etworked Lines 4
local
remote
Remote Users Calling out on Local Lines 4
Remote Access Trunk Assignment 4
Page
Page
Remote Access Automatic C allback 4
Summary: Remote Access A utomatic Callback 4
Procedure: Remote Access A utomatic Callback 4
Remote Access without Bar rier Codes 4
Summary: Remote Access without Barrier Codes 4
or Select restriction
or DropDial FRL value
or Dial list no.
Page
Page
Page
Remote Access Barrier Cod es 4
(two asterisks).
Summary: Remote Access Barrier Codes 4
Page
Page
Page
Page
nn
yy
N
Remote Access with Barrier C odes 4
Summary: Remote Access with Barri er Codes 4
Page
Page
Page
Page
Page
Automatic Route Selectio n 4
ARS over Networked Tandem PRI and TieTrunks 4
Remote Users Calling out on Local Networked Lines 4
Local Users Calling out on N etworked Lines 4
remote
1 + 7-Digit Dialing Require ments 4
Summary: 1 + 7-Digit Dialing Requirements 4
r
Procedure: 1 + 7-Digit Dialing Requirements 4
Page
ARS Tables 4
Summary: ARS Tables 4
Page
Page
Start and Stop Times for Subpatterns 4
Page
Page
Page
Pool Routing 4
Page
Page
Page
Facility Restriction Level 4
Page
Page
Page
Digit Absorption 4
Page
Page
Page
Page
Page
Procedure: Other Digits 4
Page
N11 Special Numbers Tables 4
Summary: N11 Special Numbers Tables 4
More Drop
More
+
+ Type digits
Procedure: N11 Special Numbers Tables 4
Page
Dial 0 Table 4
Page
Page
Page
Page
Page
Page
Page
UDP (Uniform Dial Plan) Routing 4
Page
Procedure: UDP Pool Routing 4
Page
UDP Facility Restriction Level 4
Summary: UDP Route Faci lity Restriction Level 4
Page
Page
UDP Digit Absorption 4
Page
Page
Page
Page
Procedure: UDP Other Digits 4
Page
Page
Procedure: UDP Voice and/or Data Routing 4
Page
Night Service 4
Night Service Group Assignment 4
Page
Page
Night Service with Time Set 4
Dial the current day of the week
Dial
Summary: Night Service with Time Set 4
Page
Labeling 4
Extension Directory 4
Summary: Extension Directory 4
Page
Page
Page
Print Reports 4
Report Language 4
Summary: Report Language 4
Printing System Reports 4
Page
Page
Page
Data Features 4
Analog Multiline Telephones at Data
Summary: Analog Multiline Telephones at Data
Procedure: Analog Multiline Telephones at Data
2B Data 4
Procedure: 2B Data 4
Integrated Administration 4
Capabilities 4
Common Information 4
Set Up 4
Programmable Options 4
Page
Integrated Solution III System Managers Guide
Integrated Solution III Installation and Maintenance Guide
Memory Card 4
Card Types 4
Maintenance and Troubleshooting
Page4-441Memory Card
Figure 44 shows a sample Translation card.
CAUTION
Page4-442Memory Card
Inserting the Card 4
Figure 45. Inserting the Memory Card
Memory Card Fo rmatting 4
Unformatted Card 4
Format Warning 4
Page
Page
Restore 4
Summary: Restore 4
Select restore file
Procedure: Restore 4
Page
Restore Messages 4
Card Missing or Card Not Inserted Correctly 4
Card Removed after Confirmation 4
Wrong System Programming Port 4
X.Y
Release Mismatch 4
Card Failure Before Confirmation 4
Card Failure after Confirmati on 4
Wrong Type of Card 4
Board Mismatch 4
Strap in Place for Key Mode but Mode is Set to Hybrid 4
This procedure should be performed only by qualified service personnel.
Page
Centralized Telephone Programming 5
Introduction 5
Access to Centralized Telephone Programming 5
Program Extension 5
Page
Page
Programming Codes 5
+ tel. no.
+ ext. no. + ext. no.
+ ext. no.
(display only) (display only) (sys. prog.)
+ calling group ext. no.
+ paging group ext. no.
+ ext. no. + ext. no.
+ park zone
(
+ ring
+ tel no.
primary ext. no.
+ code (600729)
Using the List Feature Menu 5
Copy Extension 5
Page
Page
Page
Page
Feature Quick Reference 5
Auto Answer All 5
Summary: Auto Answer All 5
Auto Answer Intercom 5
Summary: Auto Answer Intercom 5
Auto Dial 5
Automatic Line Selection 5
Summary: Automatic Line Selection 5
Barge-In 5
Summary: Barge-In 5
Callback 5
Summary: Automatic Callback 5
Summary: Selective Callbac k 5
Page
Coverage 5
Summary: Receiver Buttons Primary, Secondary,Group 5
+ ext. no. + Secondary: + ext. no. + Group: + group no. +
Summary: Coverage Inside Off/On 5
Summary: Sender Buttons, Coverage Off 5
Summary: Coverage VMS Off 5
Data Status 5
Summary: Data Status 5
Direct Voice Mail 5
Summary: Direct Voice Mail 5
Do Not Disturb 5
Summary: Do Not Disturb 5
Drop 5
Summary: Drop 5
Extension Status 5
Summary: Telephone Extension Status 1 and 2 5
Feature Button 5
Summary: Feature Button 5
Forward 5
Summary: Forward 5
Group Calling 5
Summary: Calls-In-Queue Alarm Button 5
calling group ext. no
Summary: Calling Group Supervisor 5
Unavailable:
Group Page Auto Dial Button 5
Summary: Group Page Auto Dial button 5
+ paging group ext. no. +
Headset 5
Summary: Headset Auto A nswer 5
Summary: Headset Mute 5
Summary: Headset Status 5
Last Number Dial 5
Summary: Last Number Dial 5
Messaging 5
Summary: Leave Message A fter Calling 5
Summary: Leave MessageMessage LED Off 5
Summary: Posted Message 5
Summary: Send/Remove Message 5
Summary: Receiving MessagesDelete 5
Summary: Receiving MessagesNext 5
Summary: Receiving MessagesReturn Call 5
Summary: Receiving MessagesScroll 5
Night Service 5
Summary: Night Service 5
Notify 5
Summary: NotifySend and Receive 5
Park 5
Park Zone Auto Dial 5
Summary: Park Zone Auto Dial 5
+ Park Zone +
Personal Speed Dial 5
Summary: Personal Speed Dial 5
Page
Reminder Service 5
Summary: Set, Cancel, or Missed Reminder Service 5
Ringing/Idle Line Preference 5
Summary: Ringing and Idle Line Preference 5
Summary: Ring Timing Options 5
Summary: Abbreviated Ringing Options 5
Summary: Send Ringing Options 5
Saved Number Dial 5
Summary: Saved Number Dial 5
Send/Remove Message 5
Summary: Send/Remove Message 5
Signaling 5
System Access/Intercom Butto ns 5
Summary: Assign System Access/Intercom Buttons 5
Assign Intercom Originate Only button:
Summary: Assign Shared System Access Buttons 5
+ primary ext. no.
Page
Page
A
Customer Support Information A
Support Telephone Number 1
Federal Communications Commission (FCC) Electromagnetic Interference Information 1
Canadian Department of Communications(DOC) Interference Information 1
FCC Notificationand Repair Information 1
Page
Installation and Operational Procedures 1
DOC Notification and Repair Information 1
Renseignements sur la noti fication du ministre des Communications du Canada et la rparation 1
Page
A
MERLIN LEGEND
Model 511A Control Unit
UL
Security of Your System: Preventing Toll Fraud 1
Toll Fraud Prevention 1
Physical Security, Social Engineering, and General Security Measures 1
Security Risks Associated w ith Transferring through Voice Messaging Systems 1
!
FRL 4 for international calling
FRL 0 for restriction to internal dialing only
FRL 2 for restriction to local network calling only
This is an added layer of security, in case outward restriction is inadvertently removed.
Security Risks Associated w ith the Automated Attendant Feature of Voice Messaging Systems 1
Do not
Security Risks Associated w ith the Remote Access Feature 1
Other Security Hints 1
Educating Users 1
Educating Operators 1
Detecting Toll Fraud 1
Establishing a Policy 1
Choosing Passwords 1
Physical Security 1
Limiting Outcalling 1
Limited Warranty and Limitation of Liability 1
Limitation of Liability 1
Remote Administration and Maintenance 1
Page
B
Menu Hierarchy B
Page
C
LED Displays C
PageC-2
Table C1. Line or Trunk Feature Status
PageC-3
Table C2. Telephone Feature Status for DSS Console Only
Continued on next page
PageC-4
Table C2. Continued
D
General Feature Use and Telephone Programming D
General Feature Use Information 4
Fixed Features 4
Programmed Buttons 4
Feature Codes 4
Telephone and Operator Features 4
MERLIN LEGEND Communications System Releas e 6.0
Page D-4Telephone and Operator Features
System Programming
+ tel. no.
Table D1. Telephone and Operator Features
Page D-5Telephone and Operator Features
+ ext. no. + ext. no.
+ ext. no.
(display only) (display only) (sys. prog.)
February 1998
Page D-6Telephone and Operator Features
+ DSS
DSS
Page D-7Telephone and Operator Features
+ calling group ext. no.
+ DSS bt.
+ paging group ext. no.
Page D-8Telephone and Operator Features
Page D-9Telephone and Operator Features
PageD-10Telephone and Operator Features
+ time + or
+ ext. no.
or
+ ext. no.+ time +
PageD-11Telephone and Operator Features
+ ext. no.
+ primary ext. no.
+ code ( )
Telephone Programming 4
Programming Methods D
The feature is programmed.
The button is now blank.
Page
Page
PageE-1
E
Button Diagrams E
This appendix contains the button diagrams for Hybrid/PBX, Key, and Behind Switch systems.
Figure E1. MLX-20L and MLX-28D Telephone Button Diagram
PageE-2
Figure E2. MLX-16DP Telephone Button Diagram (Hy brid/PBX Mode)
Figure E3. MLX 5- and 10-Button Telephone Button Diagram
SA
SA
SA Voice SA Ring
Figure E4. Analog Multiline Telephone Button Diagram
PageE-4
Figure E5. MLX-20L and MLX-28D Telephone Button Diagram (Key and Behind Switch Modes)
Figure E6. MLX-16DP Telephone Button Diagram
28 20
10 Key Mode: Up to 8 personal line buttons are assigned beginning at button 3.
Behind Switch Mode: One prime line button is assigned to button 3.
Figure E7. MLX 5- and 10-Button Telephone Button Diagram
PageE-6
Figure E8. Analog Multiline Telephone Button Diagram
F
Sample Reports F
Page
Page
Page
Maintenance and Troubleshooting
PageF-6System Information Report
System Information Report 6
PageF-7System Information Report
System Information Report
PageF-8Dial Plan Report
Dial Plan Report 6
Sections: Pools; Telephone Paging Zones; Direct Group Calling Group; Lines/Trunks; Stations
PageF-9Dial Plan Report
Dial Plan ReportContinued 6
PageF-10Dial Plan Report
Dial Plan ReportContinued 6
PageF-11Non-Local Dial Plan Report
Non-Local Dial Plan Report 6
Print Menu Option: (Release 6.0 and later systems only) Sections: Ranges; Patterns
PageF-12Label Information Report
Label Information Report 6
Sections: Telephone Personal Directory; Posted Messages and Numbers
PageF-13Tie Trunk Information Report
Tie Trunk Information Report 6
DID Trunk Information Report 6
PageF-15GS/LS Trunk Information Report
GS/LS Trunk Information Report 6
PageF-16General Trunk Information Report
General Trunk Information Report 6
PageF-17Switch 56 Data Information Report
Switch 56 Data Information Report 6
DS1 Information Report 6
PageF-19PRI Information Report
PRI Information Report 6
PageF-20PRI Information Report
PRI Information ReportContinued 6
PageF-21PRI Information Report
PRI Information ReportContinued 6
PageF-22Remote Access (DISA) Information Report
Remote Access (DISA)
PageF-23Operator Information Report
Operator Information Report 6
Sections: Operator Positions; General Options; DSS Options; QCC Operator Options: QCC Call Types
PageF-24Operator Information Report
Operator Information Report
PageF-25Allowed Lists Report
Allowed Lists Report 6
Sections: Lists 1 through 7
Access to Allowed Lists Report 6
PageF-27Disallowed Lists Report
Disallowed Lists Report 6
Sections: Lists 1 through 7
Access to Disallowed Lists Report 6
PageF-29Automatic Route Selection Report
Automatic Route Selectio n Report 6
Sections: Tables
PageF-30Extension Directory Report
Extension Directory Report 6
System Directory Report 6
Group Paging Report 6
PageF-33Extension Information Report
Extension Information Report 6
Print Menu Option: plus extension number
PageF-34Extension Information Report
Extension Information Report
PageF-35Group Coverage Information Report
Group Coverage Information Report 6
PageF-36Direct Group Calling InformationReport
Direct Group Calling
Sections: Each programmed group
PageF-37Night Service Information Report
Night Service Information Report 6
PageF-38Group Call Pickup Report
Group Call Pickup Report 6
PageF-39Error Log Report
Error Log Report 6
Authorization Code
PageF-41BRI Information Report
BRI Information Report 6
Page
G
General System Programming Sequence G
Network Reference
Basic System Operating Conditions G
System Renumbering G
Identify System Operator Positions G
Lines and Trunks G
Complex Lines G
Tel e p h o ne s G
Auxiliary Equipment G
Print Reports G
Page
H
Programming Special Characters H
Single-Line Telephones H
Analog Multiline Telephones 8
MLX-10 and MLX-5 NondisplayTelephones 8
Nondisplay Telephones
#
##
MLX Display Telephones 8
#
##
GL
Glossary 0
unambiguous numbering
UDP routing
bit rate
Page
Page
B
C
bps
ANI
CAT
CAS
CMS
system programming
COR
data stations
CSU
PSTN
hub system
CCS
configuration,
series
D
Page
Page
tandem PRI trunks
tandem tie trunks
adjunct
D-channel
channels
E
F
G
ring generator
HFU
HFAI
line
I
J K
interfaces
Hybrid/PBX mode.
ICOM buttons
DTE
L
trunk
intersystem calls via UDP
trunk
line
M
WATS
SAA
Passageway Direct Connection Solution.
Passageway Direct Connection Solution.
Page
N
D-channel
Single-line telephone
DS1
OPT
P
memory card
PFT
dial plan
line/trunk jacks
Page
Q
R
backup
memory card
UDP
S
communications system
Key mode
DOS
SDN
Page
T
U
V
W
Tie trunk
Page
IN
Index
Numerics
A
B
C
D
E
F
G
H
I
K
L
M
N
O
P
Page
Q
R
S
Page
T
U
V
W
Z
