Chapter 15 Activity Codes 205

Changing an Activity Code

You can change an Activity Code’s name and description. You cannot change an Activity Code’s number.

1Click the Call Center heading and click the Activity Codes link. The Activity Codes page appears.

2Click the Change link for the Activity Code you want to change. The Activity Code Setup page appears.

3Make the changes you want to the Activity Code’s name and description.

4Click the Submit button.

Deleting an Activity Code

1Click the Call Center heading and click the Activity Codes link. The Activity Codes page appears.

2Click the Delete link for the Activity Code you want to delete. The Activity Code is deleted from the Activity Codes table.

Nortel Networks Call Center Set Up and Operation Guide

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Nortel Networks P0605665 03 manual Changing an Activity Code, Deleting an Activity Code