72Chapter 6 Setting up skillset mailboxes
Recording a Personalized skillset mailbox greeting
If your call center subscribes to Caller ID, you can record a maximum of three Personalized greetings for each skillset mailbox. For Personalized skillset mailbox greetings, you program Call Center to recognize a specific telephone number. The Personalized skillset mailbox greeting plays only for a call from the specific telephone number.
If you record a Personalized greeting, program the skillset mailbox to receive messages and choose an Alternate mailbox greeting, the Personalized greeting takes precedence over any other greetings. If you program the skillset mailbox not to receive messages and choose an Alternate mailbox greeting, the Alternate mailbox greeting takes precedence over any other greeting, including Personalized mailbox greetings.
In the Personalized skillset mailbox greeting include the skillset mailbox name that is listed in the Company Directory. For example:
“Hi John. You have reached the Sales Department at Bridgestone Computers. At the sound of the tone, please leave your order. One of our agents will return your call if you need to speak to someone directly. Thank you.”
To record a Personalized skillset mailbox greeting
1Press ≤·°⁄.
Follow the voice prompts or the display button options on your telephone, to open the skillset mailbox.
<Skillset name>
Greeting options
REC CHOOSE CFWD
Greeting:
PRIME ALT PERS
Greeting:
RETRYOK
Ph:
CHNGOK
2The skillset mailbox name appears briefly.
3If you use the CallPilot interface:
•Press °¤to open the Greetings Options menu
•Go to step 4
If you use the Norstar Voice Mail interface:
•Press ADMIN or °
•Press GREET or ¤
•Go to step 4
4Press REC or ⁄.
5Press PERS or ‹to record a Personalized greeting.
6Enter a Personalized greeting number of 1, 2 or 3.
7Press CHNG or ⁄.
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