112Chapter 8 Recording Call Center Greetings
Importing a Call Center greeting
If you use Professional Call Center on Business Communications Manager you can import a previously recorded greeting. You cannot import a previously recorded greeting if you use CallPilot 100/150.
The WAV file format must be:
•Bit Rate - 8 KHz
•Audio sample size - 16 bit
•Channels - 1 (mono)
•Audio format - PCM
To import a previously recorded greeting
1Click the Call Center heading.
2Click the Greetings link.
The Call Center Greetings page appears.
3Click the Voice link for the number of the greeting you want to record. The page you can record a greeting from appears.
4If you know the location of the greeting, in the Import box type the location of the file and click the Send button
or
if you do not know the location of the greeting, at the Import option click the Browse button and follow steps 6 through 9.
The Open dialog box appears.
5From the Look in list, select the location of the file.
6In the File name box, type the file name.
7From the Files of type list, select the file type.
8Click the Open button.
9Click the Send button.
10To play the greeting, in the Connect to box type an extension or telephone number and click the Play button.
Your telephone rings.
11Answer the telephone to listen to the greeting.
12Click the Save button to save the greeting.
The greeting you save replaces the previously recorded greeting.
13Click the Close button and replace the telephone handset.
14If you use Business Communications Manager, you can enter a caption for the greeting. Click the Refresh button on your browser.
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