Chapter 6 Setting up skillset mailboxes 75
Playing skillset mailbox messages
Use the procedure for playing messages that corresponds to the interface you use:
•“To play skillset mailbox messages - Norstar Voice Mail” on page 75
•“To play skillset mailbox messages - CallPilot” on page 77
To play skillset mailbox messages - Norstar Voice Mail
Use this procedure if you use the Norstar Voice Mail interface.
1Press ≤·°⁄.
Follow the voice prompts or the display button options on your telephone to open the skillset mailbox.
2 new 0 saved |
| 2 Press PLAY or ¤to listen to your messages. |
PLAY REC | ADMIN | For other options, refer to the table “Playing skillset mailbox |
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| messages - Norstar Voice Mail” on page 75. |
3Press ® to end the session.
The table “Playing skillset mailbox messages - Norstar Voice Mail” shows the message options available to you during and after playing messages.
Playing skillset mailbox messages - Norstar Voice Mail
Option | Button | Available | Available | Description |
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| while | after |
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| playing | playing |
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Back up | ⁄ |
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| Rewinds the message nine seconds and resumes playing |
| or |
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| it. |
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| < << |
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Copy | fi |
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| Sends a copy of the message to one or more mailboxes. |
| or |
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| If you record an introduction, it must be longer than three |
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| COPY |
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End of | ‹‹ |
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| Goes to the end of the message. |
Message | or |
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| > >> > >> |
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Envelope | ‡ |
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| Plays the information in the message envelope. Envelope |
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| information includes the date and time the message was |
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| sent and, if the message is internal, the directory name of |
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| the sender. |
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Erase | ° |
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| Deletes the message currently playing. If no messages |
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| are playing, deletes the last message played. Deleted |
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| messages remain in the skillset mailbox until the session | |
| ERASE |
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| ends. (Refer to Notes 1 and 2 on page 77.) | |
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Nortel Networks Call Center Set Up and Operation Guide
