150Chapter 10 Setting up Routing Tables

11In the Distribute for box enter the time 01:00.

12Click the Submit button.

The Distribute For step appears as step 2 in the Day Routing Table list.

13Click the Insert link for the End step. The Routing Step page appears.

The Greeting option is selected by default.

14In the Greeting box type 2.

15At the Intelligent Caller Input Routing option, select Basic.

The Auto-Attendant, Operator, Skillset Mailbox and CCR check boxes are selected by default. The default DTMF digits for each destination are shown.

16Click the Submit button.

The Greeting step appears as step 3 in the Day Routing Table page.

17Click the Insert link for the End step. The Routing Step page appears.

18Select the Distribute for option.

The default time of 00:30 is shown in the Distribute for box.

19Click the Submit button.

The Distribute for step appears as step 4 in the Day Routing Table list.

20Click the Insert link for the End step. The Routing Step page appears. Greeting is selected by default.

21In the Greeting box type 3.

22At the Intelligent Caller Input Routing option select Basic.

23Clear the Auto-Attendant, Skillset Mailbox and CCR check boxes so that just the Operator check box is selected.

24Click the Submit button.

The Greeting step appears as step 6 in the Day Routing Table list.

25Click the Insert link of the End step. The Routing Step page appears.

26Select the Goto step option.

27From the Goto step list box select 2.

28Click the Submit button.

The Goto step appears as step 6 in the Day Routing Table list.

29Click the Close button to return to the Skillset List page.

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Nortel Networks P0605665 03 manual At the Intelligent Caller Input Routing option, select Basic