110Chapter 8 Recording Call Center Greetings

3Click the Voice link for the number of the greeting you want to record.

The page you can record a greeting from appears. If you use CallPilot 100/150, the import and export options do not appear.

4In the Connect to box, type the extension number or telephone number you are using to record the greeting.

For a local extension, type the extension number. For a telephone number that is not a local extension, type the sequence of digits that dial the telephone number from the voicemail system. For example, you might need to dial 9, the area code, and then the telephone number. For a telephone number that is not a local extension, the number you dial must use a destination code. For more information about destination codes, refer to your telephony System Administrator.

5Click the Dial button. The telephone rings.

6Pick up the handset. Do not use Handsfree. Click the Record button. After the tone, record your greeting.

7After you finish recording, click the Stop button.

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Nortel Networks P0605665 03 manual Recording Call Center Greetings