Chapter 10 Setting up Routing Tables 139
5Click the Insert link.
The Routing Step page appears.
6At the Step Type option, select Greeting and enter the greeting number you want to use or
if you want to use Expected Wait Time greetings, select EWT Greeting Table and from the list select the EWT Table you want to use.
If you have entered a greeting caption for the greeting or the EWT Greeting Table, the caption name appears.
7If you want the caller to listen to the entire message before they transfer to an agent, select the Forced Play check box.
Nortel Networks Call Center Set Up and Operation Guide
