
Chapter 13 Setting up Call Center general properties 175
System Configuration Report
The System Configuration Report includes information about Call Center configuration.
The Call Center information in the System Configuration Report:
Call Center Parameters | Lists the current Call Center general parameters. | |
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Multimedia Call Center | • | whether Multimedia Call Center is enabled |
Properties | • | Server Address |
| • | Server Port |
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Call Center agents | Lists for each agent: | |
| • | Agent ID |
| • | Agent Name |
| • | Skillsets assigned |
| • | Priority |
| • | Supervisor status |
| • | Automatic answer |
| • | Call type |
| • | Missed call |
| • Activity Code Entry Type | |
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Call Center skillsets | Lists for each skillset: | |
| • | Skillset ID |
| • | Skillset Name |
| • | Control DN |
| • Message Waiting Indicator extension | |
| • Method of Call Distribution | |
| • | Break time |
| • | Delay answer time |
| • | Language type |
| • | Attd Ext |
| • | EWT# Calls |
| • EWT Init Call Dur | |
| • | ActEntry Type |
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Call Center Routing Tables | Lists for each skillset: | |
| • | Skillset number |
| • Day Routing Table start time | |
| • Night Routing Table start time | |
| • Day Routing Table steps | |
| • Night Routing Table steps | |
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Nortel Networks Call Center Set Up and Operation Guide