Chapter 17 Examples of Call Center configurations 227
Nortel Networks Call Center Set Up and Operation Guide
LinesSkillset 1Properties
Name Sales
MWI DN 333
Method Least busy
Attendant Ext 222
Use previous __ calls to
calculate EWT
10
EWT increase allowed Enabled
Initial call duration 00:03:00
Activity Code entry type Prompted
Agents 1, 2, 3, 4, 15, 16, 17, 18, and 19