228Chapter 17 Examples of Call Center configurations

Routing Tables

Day Routing Table steps

1 - Greeting 1

Advanced Caller Input: Table 1

2 - Distribute 00:50

3 - Greeting 8

4 - Distribute 00:50

5 - EWT Table 1 Basic Caller Input:

9 = Transfer to skillset mailbox

6 - Distribute 00:50

7 - Greeting 9

8 - Distribute 01:20

9 - Greeting 7 Basic Caller Input:

9 = Transfer to skillset mailbox

10 - Go to step 2

Night Routing Table steps

1 - Send to Skillset Mailbox

P0605665 03

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Nortel Networks P0605665 03 manual Routing Tables