Chapter 13 Setting up Call Center general properties 173
Setting up general Call Center properties
For information about the general Call Center properties refer to “General Call Center properties” on page 171.
To set up the general Call Center properties
1Start CallPilot Manager.
2Click the Call Center heading.
3Click the General Properties link.
The Call Center Properties page appears.
4To enable the Primary Alert, select the Primary Alert check box and enter the Primary Alert time.
5To enable the Secondary Alert, select the Secondary Alert check box and enter the Secondary Alert time. The Secondary Alert time must be greater than the Primary Alert time.
6If you use Call Center Reporting, in the CC Reporting Server Password box type the password that Call Center Reporting users must enter to collect data. Type the password again in the Confirm Password box.
7If you use Call Center Reporting, select the Enable CC Reporting Data Stream check box to enable reporting data to be collected.
8From the Reserved Channels list box select the number of voice channels you want to reserve for Call Center.
Nortel Networks Call Center Set Up and Operation Guide
