Chapter 18 Troubleshooting Call Center 245

Follow-me browsing (Multimedia Call Center Agents only)

Follow-me browsing does not work with embedded Flash animations. If an agent clicks a Flash button, the image the agent sees is not displayed to the caller.

Tell agents that if the page they are sending to the caller contains Flash animations, they must tell the caller to display the page by, for example, clicking the Next button, or telling them what item to click on the page to display the next page.

Nortel Networks Call Center Set Up and Operation Guide

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Nortel Networks P0605665 03 manual Follow-me browsing Multimedia Call Center Agents only