66Chapter 6 Setting up skillset mailboxes
Skillset mailbox password
To decrease the chances of unauthorized access to a skillset mailbox, change its password every 30 days.
Keep a written copy of the skillset mailbox passwords in “Skillset mailboxes” on page 258. Give the skillset mailbox passwords only to the agents who retrieve messages at your call center. For security reasons, choose an uncommon password, not a predictable password like 1234 or 1111. If someone knows a skillset mailbox password, they can access the skillset mailbox and play or delete messages. They can also access CallPilot and use it fraudulently or disrupt service.
Changing a skillset mailbox password
You can change a skillset mailbox password at any time. A password must be from four to eight digits long and cannot start with zero.
To change a skillset mailbox password
1Press ≤·°⁄.
Follow the voice prompts or the display buttons to open the skillset mailbox.
<Skillset name> | 2 The skillset mailbox name appears briefly and the recorded name |
| plays. |
3If you use the CallPilot interface:
•Press °›to open the Mailbox Password menu
•Go to step 4
If you use the Norstar Voice Mail interface:
•Press ADMIN or °
•Press PSWD or ›
•Go to step 4
Pswd: |
| 4 | Enter your new mailbox password and press OK or £. |
RETRY | OK |
|
|
Again: |
| 5 | |
RETRY | OK |
|
|
Password OK | 6 | This display appears briefly. | |
7Press ®to end the session.
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