Chapter 2 About setting up Call Center 27
Symbols and conventions used in this guide
These conventions and symbols are used to represent the Business Series Terminal display and dialpad.
Convention | Example | Used for |
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Word is in a special font (in the top | Pswd: | Command line prompts on display telephones. |
line of the display) |
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Underlined word in capital letters | PLAY | Display option. Available on two line display |
(shows bottom line of a two line |
| telephones. Press the button directly below the |
display telephone) |
| option on the display to proceed. |
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Dialpad buttons | £ | Buttons you press on the dialpad to select a |
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About telephone buttons
This table shows the Nortel Networks Business Series Terminal buttons. Use the buttons that pertain to the type of telephone you use.
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| M7100, M7208, M7310, | M7100N, M7208N, |
Button name | T7100, T7208, T7316 | M7324 | M7310N, M7324N | |
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Feature | ≤ |
| ƒ |
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Handsfree | Bottom | © |
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| button |
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Hold |
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| ˙ |
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Volume Control | √ |
| √ |
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Release | ® |
| ® |
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You can enter ≤, ƒor | and the code to use a feature. For example, press | |||
≤·°⁄to access your mailbox. |
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The T7100 works differently from other telephones on your system because it does not have line buttons. Where other telephones require that you select a line button to answer a call, on the T7100 terminal you pick up the handset. Where other telephones require you to select a line button to take
a call off hold, you press | on the T7100 terminal. |
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On T7100 terminals, you can answer a second call by pressing | . Your active call is put on | |
hold and you connect to the waiting call. You can have no more than two active calls at one time.
Nortel Networks Call Center Set Up and Operation Guide
