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| Chapter 17 Examples of Call Center configurations 221 |
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Skillset 2 properties |
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| Name | Serv_Inst |
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| MWI DN | 334 |
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| Method | Least busy |
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| Attendant Ext | 222 |
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| Use previous __ calls to | 10 |
| calculate EWT |
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| EWT Increase Allowed | Enabled |
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| Initial Call Duration | 00:03:00 |
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| Activity Code Entry Type | Optional |
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| Agents | 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14 |
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Routing Tables
Day Routing Table steps
1 - Greeting 2
2 - Distribute 01:30 (mm:ss)
3 - Greeting 3
4 - Go to Step 2
Night Routing Table steps
1 - Send to Skillset Mailbox
Nortel Networks Call Center Set Up and Operation Guide