Nortel Networks P0605665 03 manual Mwi Dn

Index 273

Remotely opening a skillset mailbox										65		general Call Center parameters 173
Replaying messages					76							general parameters						169
												Off-premise Message Notification
Reply feature			77
												to a pager number 91
Replying
												to a telephone number								86
to an external message sender									81
												to an extension number								89
using the DIAL option								81
												skillset parameters						46
to an internal message sender									79
												Silent Monitor			57, 179
to messages, CallPilot							78
												Silent monitor
to messages, Norstar Voice Mail										76
												Companion sets					184
Reserved channels					171, 213
												conference bridges						184
Resetting
												conference calls					184
agent password 39
												IP telephones				184
Call Center Administrator password 242
												ISDN sets		184
Operator password						241
												on hold calls				184
skillset mailbox password								67
												transferred calls					184
Restrictions for using Call Forward No Answer 244												Skillset
Restrictions for using Call Forward on Busy											244	24 Hour Service mode							116
Retrieving deleted messages								77				about	43
												assigning agents					54
Retrieving messages from skillset mailbox											74
												assigning hours of operation									145
Reviewing
												Break Time			45
agents	57
												Control DNs				44
Routing Table steps						152
												Day mode		116
Rewinding messages						75, 77						default mode				116
Rings assigning				168								Delay Answer				45
												disabling		59
Rings, assigning number							167
												DNs	44
Routing Table
												enabling		58, 246
assigning skillset hours							145
												how calls are received							43
examples of			149
												how lines are answered							43
Greeting parameters 137
												language preference						45
Greeting step				136
												maximum greeting length								213
hours	127
												Message Waiting Indication extension										44
maximum number of steps								15, 127
												Method of Call Distribution									44
parameters of Greeting step 137
												MWI DN		44
reviewing the steps						152
												name	44, 268
setting up		149
												night mode			116
tips 212
												problems changing general parameters										246
Routing Table steps												problems enabling						246
Disconnect			136									properties		44
Distribute for				136								Service Mode				116
Greeting		136										setting up		43
Transfer		136										start and end times						16
Routing Table, about						127						unconfiguring				60
												viewing agents in					57
Routing, DID			48
												Skillset mailbox
S
												about	61
Saving messages				76								changing password						66
												checking for messages.							74
Secondary alert				171
												Class of Service					61
Service Mode, skillset						116
												determining MWI extension									31
Setting up												determining number						31

Nortel Networks Call Center Set Up and Operation Guide