158Chapter 11 Creating Caller Input Rules
—if you select Line or Pool, in the Line/Pool# box type the line or line pool number used
•if you want to transfer the call to the Automated Attendant, select Transfer to Auto Attendant and select a Greeting Table to transfer the call to, or select None to transfer the call to the default Auto Attendant prompt.
•if you want to transfer the call to the operator, select Transfer to Operator
•if you want to transfer the call to a CCR Tree, select Transfer to CCR and from the list box select the number of the CCR Tree you want to transfer the call to
Note: You or the System Administrator must set up a CCR Tree before you can select it. For how to set up a CCR Tree, refer to the CallPilot Manager Set Up and Operation Guide.
•if you want the call to remain in its skillset but you want to change the call’s priority within the skillset, select Change Call Priority Only and from the New Call Priority list box select a priority between 1 and 20 for the call. The default is 10.
11Click the Submit button.
The rule you created appears in the Match Table.
Repeat steps 8 through 11 if you want to add another rule to the table or
click the Close button to return to the Caller Input Rules Tables page.
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