162 Chapter 11 Creating Caller Input Rules
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Changing the rule length for a Caller Input Table
1Start CallPilot Manager.
2Click the Call Center heading.
3Click the Caller Input Rules link.
The Caller Input Rules Tables page appears.
4Click the Change link for the table you want to change.
The Rule Table Properties page appears.
5Make the appropriate change to the length. Select Fixed or Variable, depending on whether
you want to create a rule that applies to a dialstring of a fixed or variable length:
• If you select Fixed, in the Fixed box enter the number of digits allowed.
The fixed length can be from 1 to 50 digits.
• If you select Variable, in the Variable boxes type the minimum to the maximum range of
caller input digits. The minimum value must be 1 or greater. The maximum value must be
anything greater than the minimum value, up to 50.
6Click the Submit button.