
232Chapter 17 Examples of Call Center configurations
Skillset 3
Properties
Name | Installation |
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MWI DN | 335 |
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Method | Least Busy |
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Attendant Ext | 222 |
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Use previous __ calls to | 10 |
calculate EWT |
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EWT Increase Allowed | Enabled |
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Initial Call Duration | 00:30:00 (hs:mm:ss) |
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Activity Code Entry Type | Prompted |
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Agents | 5, 20 |
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Routing Tables
Day Routing Table steps
1 - Greeting 3
Advanced Caller Input: Table 2
2 - Distribute 00:50
3 - Greeting 12
4 - Distribute 00:50
5 - EWT Table 1 Basic Caller Input:
9 = Transfer to skillset mailbox
6 - Distribute 00:50
7 - Greeting 13
8 - Distribute 01:20
9 - Greeting 7 Basic Caller Input:
9 = Transfer to skillset mailbox
10 - Go to step 2
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