Chapter 6 Setting up skillset mailboxes 73

 

 

 

Ph:

 

8 Enter the phone number (maximum 10 digits) that you are

RETRY

OK

assigning the Personalized mailbox greeting to.

 

 

 

 

Press OK or £to accept the phone number.

Record greeting:

RETRYOK

Accept greeting?

RETRY PLAY OK

9Lift your handset.

At the tone, record your greeting. Press OK or £to end the recording.

10Press OK or £to accept the greeting, or

press PLAY orto listen to the greeting or

press RETRY or ¤to re-record the greeting.

11Press ®to end the session.

Deleting a Personalized skillset mailbox greeting

If you no longer need a Personalized mailbox greeting, you can delete it.

To delete a Personalized mailbox greeting

1Press ·°⁄.

Follow the voice prompts or the display button options on your telephone, to open the skillset mailbox.

Greeting options

REC CHOOSE CFWD

Greeting:

PRIME ALT PERS

Greeting:

RETRYOK

Ph: XXXXXXX

 

CHNG DEL

OK

2If you use the CallPilot interface:

Press °¤to open the Greetings Options menu

Go to step 3

If you use the Norstar Voice Mail interface:

Press ADMIN or °

Press GREET or ¤

Go to step 3

3Press REC or .

4Press PERS or to choose a Personalized mailbox greeting.

5Enter the Personalized greeting number (1, 2, or 3) that you want to delete.

6Press DEL or ¤to delete the greeting.

7Press ® to end the session.

Nortel Networks Call Center Set Up and Operation Guide

Page 73
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Nortel Networks P0605665 03 Deleting a Personalized skillset mailbox greeting, To delete a Personalized mailbox greeting