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SATO service manual M10e Thermal Transfer Printer, Service Manual

Models: 10e

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M10e

M10e

Thermal Transfer Printer

SERVICE MANUAL

PN 9001113A

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SATO service manual M10e Thermal Transfer Printer, Service Manual

Contents

M10e Thermal Transfer Printer SERVICE MANUALSATO America, Inc 10350A Nations Ford Road Charlotte, NC Main Phone INTERFACE SPECIFICATIONS TECHNICAL DATAACCESSORIES INSTALLATION CONFIGURATIONREPLACEMENT PROCEDURES TROUBLESHOOTINGFACTORY RESETS ADJUSTMENT PROCEDURESDIAGRAMS & SCHEMATICS PN 9001113A WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY INTRODUCTIONRESULT IN PRESONAL INJURY THEORY OF OPERATION GENERAL DESCRIPTIONFigure 1-1, Front View Correct signals initiates print head activityFigure 1-2, Interior View SWITCHES SWITCHES AND INDICATORSINDICATORS DIP SWITCHESFigure 1-5, Rear View Figure 1-4, Configuration PanelCONNECTION PORTS CONNECTION PORTSPHYSICAL CHARACTERISTICS TECHNICAL DATAPOWER ENVIRONMENTALRIBBON CHARACTER FONT CAPABILITIESSENSING INTERFACE MODULESVECTOR FONT AUTO SMOOTHING FONTSAGFA RASTER FONTS DOWNLAODABLE FONTSREGULATORY APPROVALS BAR CODE CAPABILTIESINTERFACE TYPES INTERFACE SPECIFICATIONSTHE RECEIVE BUFFER IEEE1284 PARALLEL INTERFACE SIGNAL SPECIFICATIONSIEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS DIRECTIONSIGNAL DEFINITION RS232C SERIAL INTERFACE SIGNALSRS232 SERIAL INTERFACE SPECIFICATIONSDB25 CABLE REQUIREMENTSHOST PRINTERLOCAL AREA NETWORK LAN OPTIONAL INTERFACE UNIVERSAL SERIAL BUS USB INTERFACESPECIFICATIONS SPECIFICATIONSBI-DIRECTIONAL COMMUNICATIONS CANCEL CANENQUIRE/ACK/NAK STREAM IDENTIFICATIONPRINT STOP DLE PRINT JOBPRINT START DC1 LABEL CUTTER INSTALLATION ACCESSORIES INSTALLATION4 Lift away tear-off plate REAL-TIME CLOCK PCMCIA MEMORY EXPANSION4 Insert clock chip 3 into the vacant IC Socket STACKER KIT INTERFACE MODULE UPGRADEMEDIA UNWIND UNIT SATO M10e Service Manual Section 4 Accessories InstallationPN 9001113A PageDIP SWITCH PANELS PRINTER CONFIGURATIONRS232 TRANSMIT/RECEIVE SETTING Stop Bit Selection DSW1-4 Selects the number of stop bits to end each byte transmission PRINTER SET UP Receive Buffer SelectionDSW2-5 Selects the operating mode of the receive buffer. See Section 6. Interface Specifications for more information Defaults to Continuous if cutter not installed DSW3-5 SETTINGSOFTWARE DEFAULT SETTINGS DEFAULT SETTINGSDEFAULT SETTINGS SOFTWARE DEFAULT SETTINGSSOFTWARE DEFAULT SETTINGS POTENTIOMETER ADJUSTMENTSLCD PANEL CONFIGURATION NORMAL MODE CONFIGURATION MODESLCD DISPLAY ADVANCED MODEDEFINITION DEFINITION LCD DISPLAYLCD DISPLAY CARD MODEDEFINITION LCD DISPLAYDEFINITION LCD DISPLAYDEFINITION LCD DISPLAYLCD DISPLAY SERVICE MODEDEFINITION LCD DISPLAYDEFINITION LCD DISPLAYX.XXV INPUTDEFINITION LCD DISPLAYDEFINITION LCD DISPLAYLCD DISPLAY COUNTERS MODEDEFINITION LCD DISPLAYTEST PRINT MODE DEFAULT SETTINGS MODELCD DISPLAY DEFINITIONALL CLEAR MODE MAINTENANCE/FACTORY MODELCD DISPLAY DEFINITIONDOWNLOAD USER DEFINED PROTOCOL CODES CLEAR NON-STANDARD PROTOCOLLCD DISPLAY DEFINITIONLCD DISPLAY HEX DUMP MODEDEFINITION INITIALIZINGERROR SIGNALS TROUBLESHOOTINGERROR LED RESOLUTION GUIDEIMAGE VOIDS TROUBLESHOOTING TABLERIBBON WRINKLING LIGHT PRINT IMAGEFUZZY PRINT IMAGE POWER LED NOT ILLUMINATEDNO RIBBON MOVEMENT NO LABEL MOVEMENTWILL NOT PRINT WHEN DATA IS SENT ERROR LED ILLUMINATEDLABEL LED IS ILLUMINATED RIBBON LED ILLUMINATEDUNIVERSAL SERIAL BUS USB INTERFACE TROUBLESHOOTING RS232 SERIAL INTERFACE TROUBLESHOOTINGPARALLEL INTERFACE TROUBLESHOOTING LAN ETHERNET INTERFACE TROUBLESHOOTING TCP/IP TROUBLESHOOTING NETWARE TROUBLESHOOTING WINDOWS NT/LAN SERVER TROUBLESHOOTING DIAGNOSTIC LABEL PRINTING WINDOWS 95/98 PEER-TO-PEER TROUBLESHOOTINGDIAL TP TEST MODULE USAGEAPPLICATION DESCRIPTION RIBBON SENSOR OPERATION VERIFICATION 8 Press and hold the FEED key while switching on the printer PRINT HEAD REPLACEMENT REPLACEMENT PROCEDURESFigure 7-2, Roller Belt Replacement ROLLER BELT REPLACEMENTRIBBON BELT REPLACEMENT Figure 7-3, Ribbon Belt Replacement PLATEN ROLLER REPLACEMENT9 Secure the assembly with clamps 4 and screws Figure 7-5, Feed Roller Replacement FEED ROLLER REPLACEMENTMAIN CIRCUIT BOARD REPLACEMENT Figure 7-6, Circuit Board Replacement INTERFACE BOARD REPLACEMENT84 +RS RIBBON DRIVE BOARD REPLACEMENTBOARD IEEE12Figure 7-8b, Ribbon Drive Board Replacement PANEL BOARD REPLACEMENT MEMORY CARD REPLACEMENTFigure 7-9, Panel Board Replacement POWER SUPPLY REPLACEMENT9 Connect all wiring harnesses and cables to power supply Figure 7-11, Fuse Replacement POWER SUPPLY FUSE REPLACEMENTFigure 7-12, Fuse Replacement CIRCUIT BOARD FUSE REPLACEMENTFigure 7-13, Fuse Replacement DRIVE MOTOR REPLACEMENTRIBBON MOTOR REPLACEMENT 11 Reconfigure ribbon rewind belt 8 onto the motor spindle Figure 7-15, Auto-Load Sensor Replacement AUTO-LOAD SENSOR REPLACEMENTLABEL POSITION SENSOR REPLACEMENT LABEL-OUT SENSOR REPLACEMENTLABEL GAP SENSOR 4, A A Figure 7-16, Label Gap Sensor ReplacementFigure 7-17, Eye-Mark/Label-Out Sensor Replacement RIBBON SENSOR REPLACEMENT CUTTER REPLACEMENT Figure 7-19, Cutter Assembly Replacement CUTTER SENSOR REPLACEMENT EEPROM CHIP REPLACEMENT Figure 7-21, EEPROM Chip Replacement Section 7 Replacement ProceduresSATO M10e Service Manual PN 9001113APRINT HEAD POSITION ADJUSTMENT PROCEDURESPRINT HEAD ALIGNMENT RIBBON WRINKLE ADJUSTMENTS 10 Retighten set screw 6 while holding ribbon guide in place ROLLER BELT ADJUSTMENT Figure 8-5, Ribbon Belt Adjustment RIBBON BELT ADJUSTMENTPAPER GUIDE ADJUSTMENT PITCH SENSOR ADJUSTMENT 12 Turn the dial of the VR9 potentiometer 3 midway of the scale EYE-MARK SENSOR ADJUSTMENT 3 Connect test module 3 to main circuit board connector LABEL GAP SENSOR ADJUSTMENT Figure 8-9, Label Gap Sensor Adjustment AUTO LOAD SENSOR ADJUSTMENTIEEE1284 +RSBOARD Figure 8-10, Auto-Load Sensor AdjustmentFigure 8-11, Paper End Sensor Adjustment PAPER END SENSOR ADJUSTMENTOFFSET LABEL STOP POSITION ADJUSTMENT PRINT DARKNESS ADJUSTMENT LCD DISPLAY ADJUSTMENTSATO M10e Service Manual Section 8 Adjustment ProceduresPN 9001113A PageFACTORY SETTINGS / TEST PRINT FACTORY RESETSCLEAR HEAD COUNTERS CLEAR CUTTER COUNTER THE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING CLEAR EEPROMWARNING THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ON PURPOSES ONLY. FULL WIDTH LABELS MUST BE USED TO PREVENTSATO M10e Service Manual Section 9 Factory ResetsLCD DISPLAY XXXXXALL CLEARPN 9001113A Section 9 Factory ResetsPage HOUSING COVER REMOVAL & INSTALLATION DIAGRAMS & SCHEMATICSScrew ScrewRibbon Rewind Ribbon Ribbon Guide Paper Guide MEDIA & RIBBON LOADINGPlaten Roller Feed RollerPOWER BOARD BLOCK DIAGRAMBOARD PANEL BOARDPrinter PRINTING OPERATIONAL SEQUENCEContinuous Print Tear Off Cutter Pitch Sensor Valid Pitch Sensor Invalid Pitch Sensor ValidCutter Assembly ACCESSORIES & SENSORS LOCATIONPRINTER TOP VIEW Ribbon SupplyFEED DIRECTION PRINT REFERENCE POSITIONPAPER LABEL