Section 6: Troubleshooting
SMEARED PRINT IMAGE
Poor ribbon quality. | Use genuine SATO ribbons. |
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Foreign material on print head and platen | Clean print head and platen roller. |
roller. |
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Foreign material on labels. | Use high quality label stock. |
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Excessive print head energy. | Adjust darkness control. |
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Excessive print speed. | Adjust as speed as required. |
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Excessive head pressure or incorrect | Adjust head balance. |
carbon tension. |
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FUZZY PRINT IMAGE |
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Heat too high. | Adjust as required. |
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NO RIBBON MOVEMENT |
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Incorect ribbon core size. | Use genuine SATO ribbons. |
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Loose platen drive belt. | Adjust or replace drive belt as necessary. |
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No +24 volt output. | Test power supply and replace as necessary. |
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Damaged electronics. | Replace circuit board. |
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NO LABEL MOVEMENT |
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Loose or broken platen drive belt. | Adjust or replace platen drive belt as required. |
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Incorrect label pitch sensor selected. | Select the correct label sensor type |
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Low voltage output. | Replace fuse on main circuit board. Test power supply for 24+ |
| voltage and replace as required. |
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Loose set screw on platen pulley/stepper | Tighten set screws. |
motor. |
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NO PRINTED IMAGE |
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Print head is disconnected. | Ensure that print head wiring harness is connected on each |
| end. |
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Ribbon is installed upside down. | Ensure a correct ribbon installation. |
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Low voltage output. | Test power supply for 24+ voltage and replace as necessary. |
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Damaged print head. | Replace print head. |
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Damaged electronics. | Replace circuit board. |
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LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL | |
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Ribbon sensor cable disconnected. | Ensure a proper connection. |
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Incorrectly positioned display potentiom- | Adjust as required. |
eter. |
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POWER LED NOT ILLUMINATED |
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AC power cable disconnected. | Ensure the cable is connected at each end. |
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SATO M10e Service Manual | PN 9001113A | Page |
