SERVICE MANUAL
M10e Thermal Transfer Printer
SATO America, Inc 10350A Nations Ford Road Charlotte, NC Main Phone
TECHNICAL DATA
INTERFACE SPECIFICATIONS
ACCESSORIES INSTALLATION
CONFIGURATION
TROUBLESHOOTING
REPLACEMENT PROCEDURES
FACTORY RESETS
ADJUSTMENT PROCEDURES
DIAGRAMS & SCHEMATICS
PN 9001113A
WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY
INTRODUCTION
RESULT IN PRESONAL INJURY
GENERAL DESCRIPTION
THEORY OF OPERATION
Figure 1-1, Front View
Correct signals initiates print head activity
Figure 1-2, Interior View
SWITCHES AND INDICATORS
SWITCHES
INDICATORS
DIP SWITCHES
Figure 1-4, Configuration Panel
Figure 1-5, Rear View
CONNECTION PORTS
CONNECTION PORTS
TECHNICAL DATA
PHYSICAL CHARACTERISTICS
POWER
ENVIRONMENTAL
CHARACTER FONT CAPABILITIES
RIBBON
SENSING
INTERFACE MODULES
AUTO SMOOTHING FONTS
VECTOR FONT
AGFA RASTER FONTS
DOWNLAODABLE FONTS
BAR CODE CAPABILTIES
REGULATORY APPROVALS
INTERFACE TYPES
INTERFACE SPECIFICATIONS
THE RECEIVE BUFFER
IEEE1284 PARALLEL INTERFACE
SPECIFICATIONS
SIGNAL
IEEE 1284 PARALLEL INTERFACE PIN ASSIGNMENTS
DIRECTION
RS232C SERIAL INTERFACE SIGNALS
SIGNAL DEFINITION
RS232 SERIAL INTERFACE
SPECIFICATIONS
CABLE REQUIREMENTS
DB25
HOST
PRINTER
UNIVERSAL SERIAL BUS USB INTERFACE
LOCAL AREA NETWORK LAN OPTIONAL INTERFACE
SPECIFICATIONS
SPECIFICATIONS
CANCEL CAN
BI-DIRECTIONAL COMMUNICATIONS
ENQUIRE/ACK/NAK
STREAM IDENTIFICATION
PRINT STOP DLE
PRINT JOB
PRINT START DC1
ACCESSORIES INSTALLATION
LABEL CUTTER INSTALLATION
4 Lift away tear-off plate
PCMCIA MEMORY EXPANSION
REAL-TIME CLOCK
4 Insert clock chip 3 into the vacant IC Socket
STACKER KIT
INTERFACE MODULE UPGRADE
MEDIA UNWIND UNIT
Section 4 Accessories Installation
SATO M10e Service Manual
PN 9001113A
Page
DIP SWITCH PANELS
PRINTER CONFIGURATION
RS232 TRANSMIT/RECEIVE SETTING
Stop Bit Selection DSW1-4 Selects the number of stop bits to end each byte transmission
PRINTER SET UP
Receive Buffer SelectionDSW2-5 Selects the operating mode of the receive buffer. See Section 6. Interface Specifications for more information
Defaults to Continuous if cutter not installed
SETTING
DSW3-5
DEFAULT SETTINGS
SOFTWARE DEFAULT SETTINGS
DEFAULT SETTINGS
SOFTWARE DEFAULT SETTINGS
POTENTIOMETER ADJUSTMENTS
SOFTWARE DEFAULT SETTINGS
LCD PANEL CONFIGURATION
CONFIGURATION MODES
NORMAL MODE
LCD DISPLAY
ADVANCED MODE
DEFINITION
LCD DISPLAY
DEFINITION
CARD MODE
LCD DISPLAY
DEFINITION
LCD DISPLAY
LCD DISPLAY
DEFINITION
LCD DISPLAY
DEFINITION
SERVICE MODE
LCD DISPLAY
DEFINITION
LCD DISPLAY
LCD DISPLAY
DEFINITION
X.XXV
INPUT
LCD DISPLAY
DEFINITION
LCD DISPLAY
DEFINITION
COUNTERS MODE
LCD DISPLAY
DEFINITION
LCD DISPLAY
TEST PRINT MODE
DEFAULT SETTINGS MODE
LCD DISPLAY
DEFINITION
MAINTENANCE/FACTORY MODE
ALL CLEAR MODE
LCD DISPLAY
DEFINITION
CLEAR NON-STANDARD PROTOCOL
DOWNLOAD USER DEFINED PROTOCOL CODES
LCD DISPLAY
DEFINITION
HEX DUMP MODE
LCD DISPLAY
DEFINITION
INITIALIZING
TROUBLESHOOTING
ERROR SIGNALS
ERROR LED
RESOLUTION GUIDE
TROUBLESHOOTING TABLE
IMAGE VOIDS
RIBBON WRINKLING
LIGHT PRINT IMAGE
POWER LED NOT ILLUMINATED
FUZZY PRINT IMAGE
NO RIBBON MOVEMENT
NO LABEL MOVEMENT
ERROR LED ILLUMINATED
WILL NOT PRINT WHEN DATA IS SENT
LABEL LED IS ILLUMINATED
RIBBON LED ILLUMINATED
RS232 SERIAL INTERFACE TROUBLESHOOTING
UNIVERSAL SERIAL BUS USB INTERFACE TROUBLESHOOTING
PARALLEL INTERFACE TROUBLESHOOTING
LAN ETHERNET INTERFACE TROUBLESHOOTING
TCP/IP TROUBLESHOOTING
NETWARE TROUBLESHOOTING
WINDOWS NT/LAN SERVER TROUBLESHOOTING
WINDOWS 95/98 PEER-TO-PEER TROUBLESHOOTING
DIAGNOSTIC LABEL PRINTING
DIAL
TP TEST MODULE USAGE
APPLICATION DESCRIPTION
RIBBON SENSOR OPERATION VERIFICATION
8 Press and hold the FEED key while switching on the printer
REPLACEMENT PROCEDURES
PRINT HEAD REPLACEMENT
ROLLER BELT REPLACEMENT
Figure 7-2, Roller Belt Replacement
RIBBON BELT REPLACEMENT
PLATEN ROLLER REPLACEMENT
Figure 7-3, Ribbon Belt Replacement
9 Secure the assembly with clamps 4 and screws
FEED ROLLER REPLACEMENT
Figure 7-5, Feed Roller Replacement
MAIN CIRCUIT BOARD REPLACEMENT
INTERFACE BOARD REPLACEMENT
Figure 7-6, Circuit Board Replacement
RIBBON DRIVE BOARD REPLACEMENT
84 +RS
BOARD
IEEE12
Figure 7-8b, Ribbon Drive Board Replacement
MEMORY CARD REPLACEMENT
PANEL BOARD REPLACEMENT
POWER SUPPLY REPLACEMENT
Figure 7-9, Panel Board Replacement
9 Connect all wiring harnesses and cables to power supply
POWER SUPPLY FUSE REPLACEMENT
Figure 7-11, Fuse Replacement
CIRCUIT BOARD FUSE REPLACEMENT
Figure 7-12, Fuse Replacement
DRIVE MOTOR REPLACEMENT
Figure 7-13, Fuse Replacement
RIBBON MOTOR REPLACEMENT
11 Reconfigure ribbon rewind belt 8 onto the motor spindle
AUTO-LOAD SENSOR REPLACEMENT
Figure 7-15, Auto-Load Sensor Replacement
LABEL POSITION SENSOR REPLACEMENT
LABEL-OUT SENSOR REPLACEMENT
LABEL GAP SENSOR
Figure 7-16, Label Gap Sensor Replacement
4, A A
Figure 7-17, Eye-Mark/Label-Out Sensor Replacement
RIBBON SENSOR REPLACEMENT
CUTTER REPLACEMENT
Figure 7-19, Cutter Assembly Replacement
CUTTER SENSOR REPLACEMENT
EEPROM CHIP REPLACEMENT
Section 7 Replacement Procedures
Figure 7-21, EEPROM Chip Replacement
SATO M10e Service Manual
PN 9001113A
ADJUSTMENT PROCEDURES
PRINT HEAD POSITION
PRINT HEAD ALIGNMENT
RIBBON WRINKLE ADJUSTMENTS
10 Retighten set screw 6 while holding ribbon guide in place
ROLLER BELT ADJUSTMENT
RIBBON BELT ADJUSTMENT
Figure 8-5, Ribbon Belt Adjustment
PAPER GUIDE ADJUSTMENT
PITCH SENSOR ADJUSTMENT
12 Turn the dial of the VR9 potentiometer 3 midway of the scale
EYE-MARK SENSOR ADJUSTMENT
3 Connect test module 3 to main circuit board connector
LABEL GAP SENSOR ADJUSTMENT
AUTO LOAD SENSOR ADJUSTMENT
Figure 8-9, Label Gap Sensor Adjustment
Figure 8-10, Auto-Load Sensor Adjustment
IEEE1284 +RSBOARD
PAPER END SENSOR ADJUSTMENT
Figure 8-11, Paper End Sensor Adjustment
OFFSET LABEL STOP POSITION ADJUSTMENT
LCD DISPLAY ADJUSTMENT
PRINT DARKNESS ADJUSTMENT
Section 8 Adjustment Procedures
SATO M10e Service Manual
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FACTORY RESETS
FACTORY SETTINGS / TEST PRINT
CLEAR HEAD COUNTERS
CLEAR CUTTER COUNTER
CLEAR EEPROM
THE PRINT HEAD AND THEREFORE SHOULD BE USED FOR TESTING
WARNING THIS TEST ACTIVATES ALL THE HEATING ELEMENTS ON
PURPOSES ONLY. FULL WIDTH LABELS MUST BE USED TO PREVENT
Section 9 Factory Resets
SATO M10e Service Manual
LCD DISPLAY
XXXXXALL CLEAR
Section 9 Factory Resets
SATO M10e Service Manual
PN 9001113A
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DIAGRAMS & SCHEMATICS
HOUSING COVER REMOVAL & INSTALLATION
Screw
Screw
MEDIA & RIBBON LOADING
Ribbon Rewind Ribbon Ribbon Guide Paper Guide
Platen Roller
Feed Roller
BLOCK DIAGRAM
POWER BOARD
BOARD
PANEL BOARD
PRINTING OPERATIONAL SEQUENCE
Printer
Continuous Print Tear Off Cutter
Pitch Sensor Valid Pitch Sensor Invalid Pitch Sensor Valid
ACCESSORIES & SENSORS LOCATION
Cutter Assembly
PRINTER TOP VIEW
Ribbon Supply
PRINT REFERENCE POSITION
FEED DIRECTION
PAPER
LABEL